What should I do if I cannot receive the device message push, alarm sound/door ringtone and call request from the App?
1. Please confirm whether you have purchased the phone/SMS notification service (purchase the phone/SMS notification service)
2. If you have purchased, please confirm that the phone notification/SMS notification has been added to the automation and meet the conditions you configured, and the camera device also needs to turn on the "Motion Detection Alarm Switch"; (How to use the phone notification/SMS notification service)
3. Check the message push settings in the app: open the app-click me-message center-click the gear in the upper right corner-enter the message push settings-relevant permissions turn on and off do not disturb by time period
4. Check the related settings of the mobile phone system: Check the application permission notification permission setting in the mobile phone settings, turn off the power saving function of the mobile phone and allow the app to start automatically.
Note: If your device is a smart doorbell or smart camera and cannot receive voice/video call requests on the phone interface, you need to open the app to receive voice/video call requests normally.
If your problem is still not solved, you can click the "Feedback" button below to report your problem. (The selection of the "Select problem device" message in the submit a question/suggestion interface will help your feedback to be processed faster and better)
Feedback results can be viewed in "My Feedback" on the "My - FAQ and Feedback" page. thank you for your support!
The following is the specific setting process of some common mobile phone brands.