Troubleshoot quickly by following these steps:
- Test the device with its physical buttons to check for proper functionality (if malfunctioning → contact after-sales support directly).
- Ensure the network where the device is located is stable.
- Replace the WiFi with your mobile hotspot to rule out network-related issues.
- Reset the device and set up the network connection again.
- If the issue persists → contact after-sales support to troubleshoot hardware faults.