Privacy Policy

Update date: 2023-07-20

Effective date: 2323-07-20

NAHUI ESS is the online energy management system provided by Qingdao Nahui Energy Technology Co., Ltd (Registration Address: Room 303, Unit 1, Building 4, Phase I, Blue Valley Entrepreneurship Center, No. 7 Science and Technology 1st Road, Jimo District, Qingdao City, Shandong Province, contact information:nahuiprivacypolicy@haier.com) (hereinafter referred to as "we"). We understand the importance of personal information and privacy to you and will do our best to keep your personal information and privacy secure. We will explain the types of personal information we collect about you and their corresponding uses on a case-by-case basis so that you can understand the specific types of personal information we collect for specific functions, why we use it, and how we collect it.

When you use certain functions, we will collect your personal information after obtaining your consent. If you use the scan code to identify equipment, we will obtain your camera permission, and we will collect phone location information when you use the function of location. Unless it must be collected in accordance with relevant laws and regulations, refusing to provide this information will only make you unable to use the relevant specific functions, but will not affect your normal use of other functions of our product/service. Please refer to " (7) Your Rights - Additional Features and Authorization Management."

You can access, modify, copy, delete your personal information through the methods listed in this guideline, and you can also withdraw your consent, delete your account, complain and report and other privacy functions.

In order to collect your information under this guideline, or to provide you with services, optimize our services and protect the security of your account, we will need to ask you for relevant permissions; sensitive permissions such as location, camera, and album are not enabled by default, and we will only use them within the scope of your consent after you expressly agree. For the system permissions you have authorized to us, you can also inquire about the type and purpose of system permissions we have invoked or used in " Settings - System Permissions", and you can also manage them uniformly.

We do not knowingly collect Personal Information from children under the age of 16, and you must be 16 years of age or older in order to establish an account on the site.

It needs to be specially explained that our acquisition of a specific sensitive permission does not mean that we will necessarily collect your relevant information; Even if we have obtained sensitive permissions, we will only use it within the necessary scope, that is, during your use of related services or functions, we will collect your relevant information according to this guideline.

If you want to know more detailed information, please read the corresponding chapter according to the following index:

1.How your personal information is collected and used

2.How to share and disclose your personal information

3.How to use cookies and similar technologies

4.The retention period of personal information

5.How your personal information will be transferred globally

6.How your personal information is protected

7.Your rights

8.Amendments

9.Contact us

1.How your personal information is collected and used

1.1 In order to provide you with the basic functions of our products and/or services, you must authorize us to collect and use the necessary information. If you refuse to provide the corresponding information, you will not be able to use our products and/or services properly;

·Register for Account: When you register for an account with us, we collect your account name and contact information, including your email address, phone number, username, nickname, avatar, login credentials, and country.

·You can also choose to sign in to our products via your Apple ID or Google ID, whereby we will collect your Apple ID or Google ID as your App user name.

·During your use of App, in order to ensure the normal operation of the services, optimize the user experience and protect your account security, we will collect the basic information necessary for us to provide services for you andyourfamily , including your mobile device model, login IP address, wireless connection information, operating system type and version, language, application version number, push notification identifier, log files, mobile network information, software version number, application installation list, usage information, and other information.

·In order to secure your equipment and monitor the operation of the equipment, we need to collect the operation data situation of the equipment bound to you. In addition, in order to provide timely support and service to you and solve problems quickly, we will collect the following monitoring data, including device serial number, device status, alarm codes, etc., so that the service provider can carry out troubleshooting when the device is out of order.

1.2 We collect and use your personal information only for the following purposes; we will ask for your prior consent when we want to use the information for purposes other than those described in this policy; we will ask for your prior consent when we want to use the information collected for a specific purpose for other purposes:

1)Purpose of helping you to become our user;

2)Purpose of verifying your identification;

3)Purpose of contacting you;

4)Providing you with our product releases/service upgrades/software upgrades;

5)Purpose of providing you with after-sales service;

6)Purposes required by laws, regulations, court rulings or other legal proceedings, or authorized governmental authorities.

1.3 We will, and will only, process your data in compliance with the requirements of applicable law and on an appropriate lawful basis, including:

1) Processing your personal information in response to your request for services;

2) Processing your personal information based on your consent;

3) Processing your personal information based on enforcement of legal obligations and legal compliance.

2.How to share and disclose your personal information

2.1 We only share ordisclose Personal Data in ways that we tell you about. We may share your Personal Data with the following recipients：

•To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, Weather services and other similar services to enable them to provide services to us.

•To our customers and other business partners who provide you, directly or indirectly, with your Smart Devices, and/or networks and systems through which you access and use our websites and Services.

•To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).

•To subsidiaries or affiliates within our corporate family for purpose of regular business activities.

•As we believe in good faith that share of the information is reasonably necessary or appropriate to：

1)Comply with applicable law, regulation, legal process, policies, standards or lawful governmental request

2) Enforce our Service Agreement and other agreements, policies, and standards, including investigation of any potential violation thereof;

3) Protect our operation, business services and systems ;

4) Protect the rights, privacy, safety or property of us and/or other users, including you; or

5) Perform risk management, screening and checks for unlawful, fraudulent, deceptive or malicious activities.

2.2 Third parties collect personal information from you through our products and services

Our products and services may contain links to third party websites, products and services. Our products and services may also use or offer products or services from third parties whose use, processing, storage, transfer, retention and destruction are subject to the privacy policies of those third parties. If, in the process, we do not capture or collect your personal information as a result, we are not responsible for it and we want you to be aware of the privacy policy provisions of these third parties; however, if, in the process, we capture or collect your personal information as a result, we will strictly comply with the terms of this Privacy Policy.

3.How to use cookies and similar technologies

3.1 Cookie

To make your visit to our products or services easier, we may use various technologies to collect and store data about your visit so that we can identify you when you visit or revisit the products or services and analyze the data to provide you with better and more effective services. This includes using small data files to identify you, to understand your usage habits, to save you from having to repeatedly enter your account information, or to help determine the security of your account. These data files may be cookies, Flash Cookie or other local storage provided by your browser or associated applications (collectively, "cookies").

Please understand that some of our services are only available through the use of cookies. If your browser or browser add-on service allows, you may modify your acceptance of cookies or refuse cookies, but by refusing cookies, you may not be able to use some of the services and features that depend on cookies.

3.2 SDK

SDK technology is provided by third-party organizations with whom we work, and we are only aware of the permissions they have explicitly requested to be authorized in the agreement between them. We conduct strict security checks on the application program interfaces (APIs) and software tool development kits (SDKs) used by our authorized partners to obtain relevant information and agree on strict data protection measures with our authorized partners to make them handle personal information in accordance with the purpose of our engagement, service descriptions, this Privacy Policy, and any other relevant confidentiality and security measures. Please note that third-party SDKs may change their personal information handling types due to version upgrades and policy adjustments, so please refer to their published official instructions.

4.Retention period of personal information

We will only store your personal data for as long as necessary to achieve the collection purposes set out in this Privacy Notice or as required by law or regulation，unless a longer retention period is required by law. We will determine an appropriate retention period based on the quantity, nature, and sensitivity of personal information. After the retention period ends, we will destroy your personal information.

For as long as you require us to fulfill the products and services you request from us as defined in this policy.

1.Personal Data will no longer be retained when you request to remove your Personal Data, we will accordingly complete the task.

We will stop retaining and do deletion of your personal information when we confirm on the basis of 1 that the personal information has completed the purpose of collection and processing, or after we confirm your request for deletion or cancellation according to 2, or after we terminate the operation of the corresponding product or service. In general, we will not retain your personal information once the specified retention period has been reached. If we are unable to destroy the information for technical reasons, resulting in the retention of personal information beyond the storage period, we will take appropriate measures to prevent further use of your personal information, including anonymization.

5.How your personal information will be transferred globally

5.1 In principle, personal information that we collect and generate within the European Region will be stored in data centers or servers within the European Region. We will obtain your authorized consent if your personal information may be transferred to, or subject to access from, jurisdictions outside the country in which you use the product or service.

5.2 Please note that different countries or regions offer different levels of data protection. This means that your personal data could be stored in a country that offers a level of protection that may, in certain instances, be less protective of your personal data than the country or region in which you are located. However, in such cases, we will take measures to ensure that the personal data we collect is processed in accordance with this Privacy Notice and applicable laws, and that your personal data is adequately protected. For example, we might ask your permission to transfer your personal data across borders, and we will implement adequate security measures (such as encryption and de-identification where feasible) and sign the necessary data transmission/sharing agreements with the recipients of your personal data prior to the transfer taking place. We will also specifically ensure that we comply with laws that require us to store data locally within a specific country or region.

6.How your personal information is protected

We take the security of your information seriously and use security measures that meet industry standards to protect the personal information you provide against unauthorized access, public disclosure, use, modification, damage or loss of data. For example, we will ensure that only authorized and necessary personnel have access to personal information, we have dedicated security personnel responsible for data security and assessment, we will conduct security and privacy training courses to enhance employee awareness of the importance of protecting personal information, we will adopt encryption technology to ensure the confidentiality of data, and we will procure effective security protection solutions as encryption protection measures. We will do our best to protect your personal information, but please note that no security measures can be 100% safe and perfect.

1.We will take all reasonably practicable steps to ensure that no personal information is collected that is not relevant to the achievement of a specific purpose.

2.We will retain your personal information for as long as necessary to achieve the purposes described in this policy. Our criteria for determining the retention period include the period necessary to fulfill the business purpose for which the personal information is retained, including providing products and services, ensuring the security of products and services, responding to possible user inquiries or complaints, problem location, and whether the user agrees to a longer retention period.

3.The Internet is not an absolutely secure environment, and e-mail, instant messaging, and other forms of communication may not be encrypted, and we strongly recommend that you do not send your personal information through such means. Please use complex passwords to help us keep your account secure.

4.If our physical, technical, or customary safeguards are breached, resulting in unauthorized access, public disclosure, tampering, or damage to information, resulting in damage to your legal rights and interests, we will assume appropriate legal responsibility.

5.After the unfortunate occurrence of a personal information security incident, we will, in accordance with the requirements of laws and regulations, promptly inform you of the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions you can independently prevent and reduce the risk, and the remedial measures for you. We will promptly inform you of the event-related situation by email, letter, telephone, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to issue an announcement. At the same time, we will also report the disposition of personal information security events in accordance with the requirements of the supervisory and management authorities.

7. Your rights

7.1 In accordance with applicable law, we will take appropriate technical measures to ensure your rights of obtain, access, correction, deletion, restriction of processing, data portability, objection to data processing, cancellation of users and complaints. When you exercise your user rights, we may require proof of identity to ensure that we protect your confidential information.

1)To request access to and obtain copies of personal information (i.e., to obtain copies of personal information): Please submit your request to the email address listed in this Privacy Policy.

2)Request us to correct inaccurate or incomplete personal information related to you: 1) Modify "Registered Account" (email/mobile phone number): [My] - [Settings] - [Account Information] - [Modify Binding Account];

3)Request to delete your personal information: [My] - [Settings] - [Account Information] - [Delete Account], according to the prompt display, you can delete your personal information;

4)Request to temporarily or permanently restrict our processing of some or all of your personal information: please submit your request to us via [My] - [Help & Feedback] in the application, or via the email address listed in this privacy policy;

If you decide to send us a request via email, please indicate whether you wish to have your personal information removed from our database, or what restrictions you would like us to place on our use of your personal information. Please note that for security reasons, we may ask you to verify your identity before proceeding further with your request.

5)You have the right to object at any time to any processing based on grounds relating to your legitimate interests: If you decide to object to the processing of your personal data, we will stop processing the personal data relating to you, unless we can demonstrate compelling reasons for continuing to process your personal data that override your interests, rights and freedoms, or in cases where we establish, exercise or defend our legal claims.

Please submit your request to us via [My] - [Help & Feedback] in the application or via the email address listed in this Privacy Policy.

6)Right to withdraw consent: If you have given your consent to our processing of your personal data and later change your mind, you have the right to withdraw your consent at any time. The withdrawal of your consent does not affect the legality of our use of your personal data prior to your withdrawal. You can revoke your consent by changing the device permissions through the permissions settings obtained through the device system settings, including functions related to location, camera/camera, photo albums (photo gallery/video gallery), microphone, Bluetooth settings, and message notification push.

If you revoke your consent, we may no longer be able to provide you with the corresponding services, but your withdrawal of consent or authorization does not affect the withdrawal of the processing of personal information previously carried out on the basis of your consent.

7)Right to lodge a complaint: You have the right to lodge a complaint about the way we process or handle your personal data with the competent supervisory authority, or to file a lawsuit with a court of competent jurisdiction at https://edpb.europa.eu/about-edpb/about-edpb/members_en

7.2 Respond to your request above

1)In principle, we do not charge a fee for responding to your reasonable request. However, for multiple and repetitive requests that exceed a reasonable limit, we may charge a reasonable fee to cover some of our costs, depending on the nature of the request. We are entitled to refuse requests in whole or in part, and we may refuse requests that are manifestly unfounded, unreasonably repetitive or that require disproportionate technical effort (for instance, requests that require the development of new systems,or fundamental changes to current practices, that pose a risk to the legitimate interests of others, or that are highly impractical).

2)Processing period for requests: We will, in general, respond to your request within [30] days of its submission. Considering the complexity and number of requests, this period may be extended to two months when necessary.

3)We will not be able to respond to your request in the following circumstances:

a) the information requested is about someone else;

b) the information requested is information shared under conditions of confidentiality

c) It is directly related to national security, national defense security;

d) directly related to public safety, public health, or vital public interest

e) directly related to crime investigation, prosecution, trial and sentence enforcement, etc;

f) where there is sufficient evidence that you have subjective malice or abuse of rights

g) where responding to your request will result in serious damage to your or other individuals' or organizations' legitimate rights and interests

h) Where trade secrets are involved.

7.3 Additional Features and Authorization Management

In order to provide you with additional features of our products and/or services, you may choose to authorize the information that we collect and use. If you refuse to provide it, you will not be able to use the additional features properly or to achieve the functional effect we intend to achieve, but it will not affect your normal use of the basic functions of our products and/or services.

1)We collect and use your location information when you enable the location function of your mobile device through system authorization and use services provided based on location so that you can use the App to network with your smart device.

When you use our specific products or services (weather services/home management), based on your consent, we collect real-time precise or non-precise geolocation information about you.

You can stop our collection of your location information by turning off location services in the system of your mobile device.

Turn off/on location information through [My]-[Settings]-[Privacy Settings]-[Location Information] permission or turn off/on ［location information］ through the system settings of your device

2)Additional camera/camera based services:

You can use this feature with camera/camera permission enabled to scan the code for adding your purchased device and taking video features. Please know that even if you have agreed to enable camera/camera access, we will only obtain information when you initiate a code scan and take a video with the camera/camera. The code scanning function will collect light sensor information and determine whether the flash function needs to be displayed based on the light sensor data.

Turn off/on [Camera/camera] permissions through [My] - [Settings] - [Privacy Rights Settings] - or turn off/on [Camera/camera] through the device system settings

3)Additional service for photo/video access and uploading based on photo albums (photo gallery/video gallery):

You can use this feature to upload your photos/pictures/videos with the album permission enabled for the function of providing proof for reporting device usage problems. When you report a problem with your device, we will use the photos/pictures you have uploaded to locate your problem.

Turn off/on [Photo] permission via [My] - [Settings] - [Privacy Permissions] or Turn off/on [Photo] via device system settings

4)Additional services related to microphone-based voice technology:

You can use the microphone with microphone permission for voice functions, including taking videos and waking up voice assistants, in which we will collect your voice information to recognize your command needs. Please know that even if you have agreed to turn on the microphone permission, we will only get the voice information through the microphone when you actively click the microphone icon in the app or record the video.

Turn off/on the microphone permission through [My]-[Settings]-[Privacy Settings]-[Microphone] or turn off/on [Microphone] through the system settings of your device.

5)Additional functions based on message notification permission:

We apply this permission to you for the purpose of pushing you notifications about products or service categories, especially if you have purchased the product in question, and need to detect the use of the product you purchased and send you alerts in a timely manner in order to protect your product safety and personal safety.

Through [My] - [Message Center] - [Settings] - close/enable [Message Push] permission or through the mobile device system settings to close/enable [Message Push]

6)Based on Bluetooth technology related additional services:

You can make Bluetooth function after turning on Bluetooth permission, including device control, device status acquisition, device discovery, and device network matching.

Through [My] - [Settings] - [Privacy Rights Settings] - turn off / on [Bluetooth] permission or through the device system settings to turn off / on [Bluetooth]

8. Amendments

We reserve the right to update or modify this policy from time to time. We will post any changes made to this policy on this page. For material changes, APP posts the updated Privacy Policy immediately. (For material changes, we will also provide a more prominent notice, pop-up alert, etc., of the specific changes to the Privacy Policy).

Material changes within the meaning of this policy include but are not limited to:

1) A material change in our service model. such as the purpose of processing personal information, the type of personal information processed, and the manner in which personal information is used;

2) Significant changes in our ownership structure, organizational structure, etc. Such as change of ownership caused by business restructuring, bankruptcy and merger, etc;

3) Changes in the primary recipients of personal information sharing, transfer or public disclosure;

4) Significant changes in your rights to participate in the processing of personal information and the manner in which they are exercised;

5) When there is a change in our contact and complaint channels responsible for handling personal information security

6) When the personal information security impact assessment report indicates a high risk.

8. Contact us

If you have any comments, suggestions or questions about this privacy policy, or if you find that our collection and use of your personal information violates the provisions of laws and regulations or violates the agreement with you, you can contact us through the following ways, we will promptly deal with your comments, suggestions and related issues, in general, we will reply within 30 days.

E-mail: nahuiprivacypolicy@haier.com

Company Name:Qingdao Nahui Energy Technology Co., Ltd

Contact Adress: 308A, Board of Directors Building, Haier Industrial Park, No.1 Haier Road, Laoshan District, Qingdao City, Shandong Province, China