Royal Air conditioning App Privacy policy
Last updated: October 31, 2022
Effective date: October 31, 2022
ROYAL SERVICE AIR-CONDITIONING （GUANGDONG）CORP.Ltd.P.R.C. and its affiliated companies (hereinafter collectively referred to as "us" or "R.S.") are committed to protecting your personal privacy.
< R.S. Privacy Policy &rt;(hereinafter referred to as the "Policy") is applicable to all products and/or services provided by the R.S. Platform, including R.S. applications (mobile clients) (collectively referred to as the "Services"). We will collect and process your relevant information when you use our services. Therefore, please read this policy carefully and understand our rules for collecting and processing your personal information (including how to collect, use, save and share such information), as well as the ways to provide you with access, update, delete and protect such information.
When you agree to this privacy policy, or start or continue to use our products or services appropriately, and do not properly contact us to express a contrary opinion, we will consider that you fully understand and agree to this policy. During the reading process, if you have any questions, opinions, suggestions, or complaints, especially if you think that our personal information processing has damaged your legitimate rights and interests, you can complain/suggest our services through appropriate regulatory channels or contact us through the following contact information:
This policy mainly explains to you:
1.What personal information do we collect
2.Definition of purpose and legal basis for processing personal information
3.Who do we share your personal information with
4.Transfer of collected information
5.Rights related to personal information
6.Information security measures
7.Information retention period
8.Statement on policy changes
Contact us
Definition
In this policy
Affiliated companies: Directly or indirectly controlled by the R.S.; Or directly or indirectly controls R.S.; Or jointly manage the same company with R.S.; Or companies directly or indirectly controlled by the same company as R.S., including but not limited to parent companies and subsidiaries; Subsidiaries owned by the same parent company as R.S.
Personal information: Information that can be used alone or in combination with other information and can identify personal identity or reflect specific personal activities recorded electronically or in different ways.
Personal Sensitive Information: Personal biometric information, communication records and contents, health information, transaction information, accurate location information, etc. When we provide you with specific products or services involving collecting personally sensitive information, we will obtain your consent through significant and clear notice before collecting your sensitive personal information.
Smart devices: These refer to non-standard computing devices produced or manufactured by hardware manufacturers that have human-computer interfaces and can transmit information through wireless networks, including intelligent household appliances, intelligent wearable devices, intelligent air purification devices, etc.
Application: It refers to mobile applications (including a mobile client, R.S. applet, and R.S. WeChat applet) developed by R.S., which can help end users remotely control intelligent devices and connect to the R.S. Internet of Things (I.T.) platform.
1、What personal information do we collect
In order to provide our services to you, we will ask you to provide the personal information necessary for such services. We cannot provide you with corresponding products or services if you do not provide personal information.
1.1 Information you volunteered to provide us
Registration account information: When you register our account, we will collect your account name and contact information, including your e-mail address, phone number, user name, and login credentials. During your interaction with our products, we will collect your account's nickname, country code, language preference, or time zone information. When you authorize a third-party account to log in, we will obtain your shared account information (default system avatar nickname, regional knowledge) from the third party and bind it with your R.S. account for quick login. We will use your personal information in accordance with the agreement with the third party and the terms of the privacy policy published by the third party on sharing personal information and on the premise of compliance with relevant regulations.
Non-registered account information: When you are still in the stage of understanding our products, you can try registration free/login first; that is, you can exit or not create an account ("login free" or "tourist" mode). You can still use the created tourist I.D. to use many R.S. products or services, such as searching or browsing the functions on R.S.applications. We will not collect your account and related information when you use the login free or tourist mode. The information collected is limited to the information about your permission to authorize additional functions, devices, and their use, including the mobile phone's operating system. When you use the function of positioning service in the product and/or service, we will obtain the location information based on your authorization. When you choose to exit the login free/tourist mode, we will immediately and permanently delete all the data generated by your identity as a tourist.However, if the service you use or purchase is based on your account information, please go to the registration/login page to register or log in.
User feedback: When you use our service and submit feedback and suggestions related to the service to us, we will collect your e-mail address, mobile phone number, feedback content (added pictures or videos), and submitted problem logs, which will be used for us to deal with your application problems and smart device related failures in a timely manner. At the same time, according to different application products and services, R.S. will collect corresponding and necessary personal information to provide you with products and services.
Information collected based on additional functionality provided
In order to provide you with more convenient and high-quality products and/or services and strive to improve your experience, we will collect and use your personal information in the following additional services provided to you. If you do not provide this information, it will not affect the essential services you use the R.S. application, but you will be unable to obtain the user experience brought to you by these additional services. These additional services include:
• Additional services based on location information:
When you enable the location function of your mobile device through system authorization and use location-based services, we will collect and use your location information so that you can use the R.S. application and intelligent devices for the distribution network. And when you use our specific products or services (such as weather services), based on your consent, we will collect real-time accurate or imprecise geographic positioning information about you. When you use the geographic fence function to create location changes by creating scenes, we will apply for permission to collect background location to locate the user's location to complete the automation ability of user pre-review. You can turn off the location service in the mobile device system to stop our collection of your location information.
[Add Equipment] Reasons for obtaining location permission (Android only): When you enter the add device, you need to perform Bluetooth scanning based on the function of searching nearby devices. If you want to use the Bluetooth function in the application, you must declare two permissions. The first is Bluetooth permission. You need this permission to perform any Bluetooth communication. The second permission that must be declared is the locate permission. Because Bluetooth tracing can be used to collect users' location information, Bluetooth needs to apply for location; otherwise, it will affect the user's device addition.
Through [My] - [Settings] - [Privacy Permission Settings] -Close/enable [Location Information] permission
• Additional camera/camera-based services:
You can use this function to scan the code after turning on the camera permission to add the equipment you purchased.Please know that even if you have agreed to open the camera permission, we will only get information when you scan the code actively and use the camera to shoot.
Through [My] - [Settings] - [Privacy Permission Settings] -Close/enable camera] permission
• Additional services for photo/video access and upload based on photo album (photo library/video library):
You can use this function to upload your photos/pictures/videos after opening the album permission so as to achieve the function of reporting equipment use problems and providing proof. When you report a device use problem, we will locate your problem through the photos/pictures you upload.
Through [My] - [Settings] - [Privacy Permission Settings] -Close/enable [Album] permission
Additional services related to microphone-based voice technology
You can use the microphone to realize voice functions after you turn on the microphone permission, including taking videos and waking up the voice assistant. We will collect voice information in these functions to identify your command needs. Please know that even if you have agreed to open the microphone permission, we will only get voice information through the microphone when you actively click the microphone icon in the App or record a video
Through [My] - [Settings] - [Privacy Permission Settings] -Close/enable microphone] permission
• Additional services based on storage rights (Android system):
We apply to you for this permission to ensure the stable operation of the client. After you enable our permission to read/write your device storage, we will read or write the necessary information of pictures, files, and crash log information from your device storage space to provide you with the function of information publishing or recording crash log information locally.
Through [My] - [Settings] - [Privacy Permission Settings] -Close/enable [Storage] permission
• Additional functions based on message notification authority:
We apply for this permission to you in order to push you notifications about products or services, especially when you purchase relevant services so that you can capture the real-time status
Through [My] - [Settings] - [Privacy Permission Settings] -Close/enable [Message push] permission
• Additional functions based on "suspended window" (Android system):
We apply to you for this permission. When you bind a camera in the application, it can be used to display the camera's real-time image in the suspension window. Close/open the [Suspended Window] permission through the permission management settings of your mobile system.
• Additional services based on Bluetooth technology:
You can enable Bluetooth functions after enabling Bluetooth permission, including device control, device status acquisition, device discovery, and device distribution network. In these functions, we will communicate with terminal devices through Bluetooth. Please know that even if you have agreed to enable the Bluetooth permission, we will only use Bluetooth for communication in these scenarios: display the device status on the home page and the device panel; Control the equipment on the home page and the equipment panel; The home page and the add device page are used to discover devices and device distribution networks.
Through [My] - [Settings] - [Privacy Permission Settings] -Close/enable [Bluetooth] permission
• Additional services based on Homekit technology (i0S system only):
You can enable relevant functions, including device discovery, device distribution network, device control, and device status, after enabling Homekit permissions. In these functions, we will exchange data with the [Home] App included in the ios system through Homekit. Please acknowledge that when you have agreed to enable Homekit. We will onlyuse the scenario on the following pages: the home page and the add device page. Used to discover Homekit devices and Homekit device distribution networks; Use [Homekit Info] to discover Homekit devices and Homekit device distribution networks.
Through [My] - [Settings] - [Privacy Permission Settings] -Close/enable [Homekit] permission
• Additional services based on Healthkit technology (iOS system only):
You can enable the relevant functions, including weight and height statistics, running statistics, swimming statistics, after opening the Healthkit permission. In these functions, we will exchange data with the [Health] App included in the ios system through Healthkit. Please know that even if you have agreed to enable the Healtkit permission, we will only use the following scenarios: body fat scale, bracelet, and watch device to write data to Healtkit; Read data from the health center to the Healthkit.
Through [My] - [Settings] - [Privacy Permission Settings] - [Health]– [Current application] -
Close/enable[Healthkit] permission
• Additional services based on Face ID technology (ios system only):
You can use the relevant functions after turning on the face ID. to conduct a safe and convenient account password-free login through the face recognition verification provided by the i0S system, saving the step of repeatedly entering the account password. The ios system will not provide us with face ID. data, and we will not and cannot collect and store your face ID. data. You can also turn this feature on/off at any time.
Through [My] - [Settings] - Account and security] - Close/enable[Face ID] permission
• Additional functions based on fingerprint permission (Android system only):
We apply for this permission to you so that you can log in to the App through fingerprint I.D. password-free, and we will not save and upload your fingerprint information.
Through [My] - [Settings] - Account and security] - Close/enable[fingerprint I.D.] permission
• Additional functions based on binding to notification listener service permissions (Android systems only)
We apply for this permission to you so that after the smart device connects to the App, it can synchronously send the app message to the mobile smart device by listening to the app notification bar message.
Through [Equipment panel] - [Settings] - [Message push] - Close/enablepermission (Default close)
You agree and acknowledge, and understand the above additional services requirements. You to open the access rights of your location information (geographic location), camera (camera), photo album (picture library), microphone (voice), internal and external storage, "hover window," Bluetooth, Homekit, Healthkit, Face ID, listener service, and fingerprint in your device to collect and use the information involved in these rights. You can view the status of the above permissions item by item in your device settings and decide whether to turn them on or off.
Please note that when you open any permission, you authorize us to collect and use relevant personal information to provide you with related services. Once you close any permission, you cancel the authorization. We will no longer continue to collect and use relevant personal information based on the corresponding consent, nor can we provide you with the services corresponding to this permission. However, your decision to close the authority will not affect the information collection and use based on your authorization.
1.2 Information we automatically collect
• Mobile device information:
When you interact with our products, we will automatically collect mobile device information, including mobile device model, login address, wireless connection information, operating system type and version, application version number, push notification identifier Log files, and mobile network information. At the same time, we will collect your software version number. In order to ensure the security of the operating environment or provide services, we will collect information about the mobile applications and other software you use and the application installation list of the application (for the purpose of application performance monitoring).
• Usage information:
During your interaction with our website and services, we will automatically collect usage information related to accessing, clicking, downloading, send/receive messages, and other users of our website and services.
• Log information:
When you use our application, in order to improve your user experience, the system and exception logs will be uploaded for analysis, including your I.P. address, the language you use, the version of the operating system, the date or time of access, so that we can accurately identify problems and help you solve problems in the use of the service.
Please note that separate mobile device information and service log information are information that cannot identify a specific natural person. Suppose we combine this kind of non-personal information with other information to identify the identity of a particular natural person, or use it with personal information, then during the combined use. In that case, this kind of non-personal information will be considered personal information. Unless we obtain your authorization or otherwise specified by laws and regulations, we will anonymize and de-identify this kind of information.
1.3 Information about smart devices
When you use an intelligent device, we collect the information inherent in the intelligent device itself and the information generated during your use of the intelligent device.
• Basic information about smart devices:
When you use an intelligent device connected to our products or services, we will collect basic information about the intelligent device, including its name, device I.D., online status, activation time, firmware version, and upgrade information.
Information is collected during connection to smart devices. Based on the type of intelligent devices you need to connect, the basic information collected includes:
Smart devices connected via Wi-Fi: Wi-Fi information (SSID, Wi-Fi password), device Mac address;
Smart devices connected via Wi-Fi after local connection via Bluetooth: Wi-Fi information (SSID, Wi-Fi password), device Mac address;
Smart devices connected via Bluetooth: device Mac address;
Smart devices connected through zig bee mode: device Mac address.
Information reported by smart devices: According to the different smart devices you choose to connect with our products or services, we will collect the information reported by your smart devices. The following information reported by smart devices is applicable to your use of this type of service:
When you voluntarily use the smart camera (I.P.C. service) and connect to the R.S. Platform: You have connected the doorbell lock with a camera and the intelligent surveillance camera through the R.S. service to monitor and control the safety of your residence or view the monitoring content. After you add a device and use the smart camera, when the device recognizes that someone or an object is moving, the smart camera will capture the monitoring surface (in picture format) for you to view. The smart camera will capture the monitoring picture (in picture format) for your viewing, and the information at this time will be automatically uploaded to the cloud for you to save. Still, we will not use this picture for additional purposes and will automatically delete this information after the retention period. When you actively select and successfully purchase cloud storage value-added services, the smart camera will upload your videos to the cloud for storage so you can play back and view them on the application. We will retain your video information according to the cloud storage services you purchased and will not use it for other purposes. When you choose to delete the picture in advance at the R.S. application, you can delete it at the message center. Suppose you need to delete a video and execute the command on the application. In that case, the cloud will respond to the deletion command and immediately delete the video you selected to delete. Please note that when you choose to turn off the mobile detection function, the smart camera will not actively record the captured pictures, which will affect your intention to use the smart camera.
When you voluntarily use a specific health intelligent device and connect to the R.S. Platform: If you select one or more intelligent devices, the corresponding information will be recorded:
1）Intelligent body fat scale or fitness tracker: height, weight, body fat mass index (B.M.I.) and skeletal muscle content (S.M.M.), body fat rate, muscle content, body fat index, obesity level, ideal weight, weight control, visceral fat index, net weight, body water, bone mass, protein rate, B.M.R., metabolic age, body score, body shape, subcutaneous fat rate, subcutaneous fat volume, heart rate.
2）Bracelets and similar smart devices: heart rate, steps, calories, mileage, heart rate, sleep records, training records, body temperature, blood oxygen, systolic blood pressure, diastolic blood pressure, and pressure.
3）Intelligent fitness equipment represented by intelligent rope skipping: start time, jumping mode, rope skipping times, exercise duration, calorie burning, the maximum number of jumps kept, rope skipping times, average speed, maximum speed, and heart rate during exercise.
In particular, when you actively agree and enable the sharing function connected with the third-party health platform, such as Apple Health, Google Fitness, and Fitbit, we will share your health information with the third party only for the measurement and analysis of your health status related to you. The following list shows the information content transmitted when you use smart devices and decide to share information with a third party.
|
Bracelet |
Body fat scale |
|---|
Apple Health |
Steps, calories, mileage, heart rate, sleep records |
Height, weight, body fat rate, B.M.I., weight |
Fitbit | / |
Body weight, body fat rate |
If you choose to use Apple Health, please carefully refer to the relevant <User Agreement&rt; and <Privacy Policy&rt; released by Apple Health. Please check:
https:/www.apple.com/legal/privacylenWW
If you choose to use Fitbit, please carefully refer to the relevant <User Agreement&rt; and <Privacy Policy&rt; issued by Fitbit. For details, please see:
The purpose of information sharing is to measure and analyze the health indicators related to you. In addition, we will not disclose such health information to any third party or use health-related information for other purposes not defined in this policy. You can disconnect the R.S. application from the third-party health platform at any time by managing your health settings in the health management center of the mobile device. When we add a new third-party sharing channel, we will never share your information unless you use the channel.
2 Purpose and legal basis for processing personal information
We process your information for the following purposes:
To provide you with services: We process your account information, mobile device information, usage information, location information, and smart device-related information to provide the products and services you request. The legal basis for such treatment is to perform our contract with you according to our <User Agreement&rt;.
Improve our service: We deal with your mobile device information usage information, location information, and smart device-related information to ensure the functionality and security of our products, develop and improve our products and services, analyze our operational efficiency, and prevent and track fraud or misuse. The legal basis for such treatment is to perform our contract with you according to our <User Agreement&rt;.
Non-marketing communications: We process your personal information to send you important information related to services, terms/conditions, policy changes, and/or other management information. At the same time, we will also send you notifications related to your purchase of services, including alarm services. You can check the [Message Push] ([My] - [Message Center] - [Settings] - [Message Push]) in the R.S. application to manage whether you want to receive such message communication. When you choose to turn off the push notification, we will not continue to push such information to you. The legal basis for such treatment is to perform our contract with you according to our <User Agreement&rt;.
Data analysis: In order to enable you to enjoy better the convenient life brought by smart devices, we will analyze your use of R.S. services or smart devices, analyze the products, or use scenarios related to you so that you can better enjoy the convenience brought by our products. We will use your bound smart device information to recommend other smart devices (smart device recommendation service) that can intelligently interact with your bound devices. If you do not agree with our analysis of your data, you can enter R.S. App's privacy settings ([My] - [Settings] - [Privacy Permission Settings] - [Data Analysis]) to close your selection. The legal basis for such treatment is your agreed consent.
Personalized recommendation service: We will process your account information, usage information, and mobile device information, provide you with customized services based on the type of device you use (including recommending and displaying product information and advertisements that are suitable for you) and invite you to participate in user surveys of the products you use. Such information is necessary for a personalized recommendation. If you refuse to provide personalized recommendation service, we cannot recommend personalized information or services, show you recommended purchase services, or send targeted push messages. At present, R.S.does not make automatic decisions on your personal information processing but only provides scenario-based recommendation services based on your intelligent device type. Suppose you disagree with R.S. processing your personal information to obtain personalized services. In that case, you can turn off your selection when you enter R.S. App or in the privacy settings ([My] - [Settings] - [Privacy Rights Settings] - [Personalized Recommendation Services]) in the App. The legal basis for such treatment is determined based on your consent. Please note that the basic scenario recommendation function is only based on your distribution network equipment to provide its available scenario services (including equipment automation and convenient execution) and non-personalized recommendation services.
Compliance: Only when required by law to disclose information or when we consider it necessary or appropriate to deal with your personal information:
Comply with applicable laws and regulations, legal procedures, or requests of public institutions and governmental authorities;
Fulfill our terms of use and other agreements, policies, or standards, including investigating any potential violations of use;
Protect the rights, privacy, security, or property of us and/or other users, including you;
As well as seeking available detection, prevention, remedial measures or limiting the damages we may need to provide or solving security, fraud or technical problems, we also use to collect your personal information in other ways. When collecting, we will provide specific notice and obtain your consent according to the requirements of applicable laws. Suppose there is any change in the purpose of processing your personal information. In that case, we will notify you of such change through e-mail and/or a prominent notice on our website and inform you of your choice of personal information.
3 Who do we share your personal information with
R.S. only shares your personal information in the way you know it. We will share your personal information with the following participants: Disclose your personal information to third-party service providers that provide us with certain business-related services, including website hosting, data analysis, payment, and credit card processing, infrastructure provision, I service customer support services, e-mail sending services and other similar services, so as to ensure that they can provide services for us.Disclose your personal information to customers and other business partners who directly or indirectly provide you with intelligent devices and/or the networks and systems you use to access and use our websites and services. In the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposal of all or part of our business, assets, or shares (including but not limited to the above circumstances related to any bankruptcy or similar proceedings), disclose your personal information to affiliates or other third parties. In this case, you will receive explicit notification via e-mail and/or our website about the change of ownership, incompatibility of the new use of personal information, and selection of personal information.
We will share your personal information reasonably and legally under the following necessary or appropriate circumstances:
Comply with applicable laws and regulations, legal procedures, policies and/or standards, or requirements of corresponding public institutions and government authorities;
Fulfill our terms of use and other agreements, policies, and standards, including investigating any potential violations;
Protect our operations, businesses, and systems;
Protect the rights, privacy, security, or property of us and/or other users, including you; And risk management, detection, and identification of illegal, fraudulent, deceptive, or malicious activities;
Disclose your personal information to the subsidiaries or affiliated companies of the company for regular business activities.
Except for the above third parties, we only disclose your personal information to other third parties with your consent.
When you use the services a third party provides, we will share the corresponding information after ensuring that the third party has obtained your authorization, consent, and other circumstances in compliance with laws and regulations. You can learn how the third party will handle your personal information through the relevant information listed in this list. We will also strictly restrict the third party's access to confidential information to protect your personal information security. Please click here to view the details of our third-party information sharing.
In addition, to ensure the stable operation of R.S. applications or realize relevant independent functions, we will embed third-party SDKs in applications. Please note that the third-party SDK may change its personal information processing type due to version upgrades, policy adjustments, and other reasons. Please refer to its published official instructions. Please click here to view the third-party SDK details.
4 Transfer of collected information
R.S. conducts and carries out business worldwide. Personal information collected according to the policy statement may be transferred, stored, and processed. Transferred, stored, and processed Different countries or regions, the applicable laws and regulations of the country or region where we operate. In other countries/regions where you live, we will strictly comply with the laws, regulations, and requirements related to personal information protection (please click to view the R.S. Global Data Center and storage). Therefore, under the framework of personal information protection, we may transfer personal information to the countries or regions where we conduct business to promote our operations. No matter where your information is stored, our privacy and security practices are designed to provide global protection for your personal information.
Including the European Commission has determined that certain countries/regions outside the European Economic Area (EEA), the United Kingdom, or Switzerland can fully protect personal information. When the personal information of users in the European Economic Area (EEA), the United Kingdom, and Switzerland and private information is transferred to a recipient outside the European Economic Area (EEA), the United Kingdom or Switzerland is not considered to have sufficient information protection. We will ensure transmitted information is in accordance with the "E.U. standard contract terms." You can click here to view the "EU Standard Contract Terms" approved according to Article 46 of the GDPRAgreements reached.
In particular, the personal information we will collect and generate during our operations in the Mainland of the People's Republic of China will be stored and processed in data centers in the Chinese Mainland, except for cross-border transmission permitted according to applicable laws.
Contact us through this policy to learn more about our security measures.
5 Rights related to personal information
We respect your rights and will also have your personal information. You may exercise any of the following rights:
Through [My] - [Settings] - [Account and Security] or [My] - [F.A.Q. and Feedback] in the upper right corner of our application (applicable to products of version 3.2 and above).
You can exercise your personal rights without paying any fees. According to the relevant requirements of the local information protection law, if your account service is in the Chinese Mainland, we will complete the verification and processing of your needs within 15 working days; If your account service country is outside the Chinese Mainland, we will reply to your needs within 30 days.
Send a request to us via e-mail; please explain which information you want to change, whether you want to delete your personal information from our database, or what restrictions you want us to be subject to when using your personal information. Please note that for security reasons, we will ask you to verify your identity before further processing your request.
You can exercise your rights related to your personal information through the following path:
Requests to access your personal information related to you handled by us (that is, apply to us for a copy of your personal information):
[My][Settings][Privacy PolicyManagement][Personal Information Export]
Ask us to correct inaccurate or incomplete personal information related to you:
1)Modify the "registered account" (e-mail/mobile number):
[My][Settings] Account and security][Modify account]
2)Modify "nickname and time zone":[My][Personal data]
Request to delete your personal information:
[My] - [Settings] - [Account and Security] - [Delete Account] in the upper right corner. You can delete your personal information according to the prompt;
Request to temporarily or permanently restrict us from processing some or all of your personal information: Please delete your account through [My] - [Settings] - [Account and Security] in the application or [My] [F.A.Q. and Feedback] to us through royal@royalservice.cn Submit your application;
We are required to process your information based on your consent or the contract signed with you and to transmit personal information to yourself or a third party when we automatically process your information: [My] - [F.A.Q. and Feedback] in the application to us, or through royal@royalservice.cn Submit your application;
When we use your personal information based on your consent or our legitimate interests, we choose to oppose or reject our use of your personal information. Please refer to the following "consent revoking" content:
Revocation of consent: We will protect your right to revoke consent in the following ways:
1)As mentioned above, you can change the permission settings obtained in the device system settings through [My] - [Settings] - [Privacy Permission Settings] of the application to revoke your consent, including location, camera/camera, photo album (picture library/video library), microphone, Bluetooth settings, message notification push and other related functions;
2)In the non-marketing communication you agree to, close your selection through [My][Message Center][Settings];
3)When you agree to the data analysis function, close your selection through [My] - [Settings] - [Privacy Permission Settings] - [Data Analysis];
4)In the personalized push service you agree to, close your selection through [My] - [Settings] - [Privacy Permission Settings] - [Personalized Push Service];
5)Unbinding an intelligent device through an application will not collect information about your use of the intelligent device;
6)By using the login free/visitor mode of the application and quitting the service related to location information, we will not collect your personal information at this time;
7)If you previously agreed to associate your royal account with a third-party service, such as a third-party health platform, please unbind it on the third-party platform.
You can delete/cancel your account through the following path:[My] - [Settings] - [Account and Security] - [Cancel Account] (versions below 3.16.5 are [Disable Account])
When you withdraw your consent or authorization, we will be unable to continue to provide you with the services corresponding to the withdrawal of authorization. However, your withdrawal of consent or authorization does not affect the withdrawal of previous personal information processing based on your consent.
6 Information security measures
We take commercially reasonable physical, management, and technical safeguards to maintain the integrity and security of your personal information. R.S. provides a variety of security policies to ensure the information security of users and devices effectively.
In terms of device access, we useR.S. proprietary algorithms to ensure data isolation, access authentication, and authorization application.
n terms of data communication, support the use of security algorithms and transmission encryption protocols, as well as business-level information encryption transmission based on dynamic keys for communication.
In terms of data processing, strict data filtering and verification and a complete data audit process are adopted.
In terms of data storage, all users' confidential information will be encrypted securely for storage.
In addition to the above technical security guarantees, the R.S. has also developed a series of security guarantees at the system and control levels, including setting posts and responsibilities, holding security and privacy protection training courses, strengthening employees' awareness of data protection, controlling access rights and other measures to prevent data loss, illegal use, receiving unauthorized access or leakage, tampering or damage.
If, for any reason, you think your interaction with us is no longer secure (for example, you believe the security of your R.S. account has been compromised), please send an e-mail to royal@royalservice.cn. Let us know immediately.
Suppose a security incident affects your personal information security. In that case, we will notify you at the first time through your reserved e-mail address, phone number, message center push, etc., and inform you of suggestions to reduce or prevent related risks.
When necessary, we will take corresponding remedial measures in time according to the emergency plan for internal security incidents and report to the relevant competent department according to the regulations.
We have obtained the Enterprise Privacy Certification (E.P.C.). For more E.P.C. information, please click here.
7 Information retention period
We will process your personal information within the shortest period required by this policy or laws and regulations unless it needs to be retained for a long time according to specific legal requirements. We will determine the appropriate retention period according to the quantity, nature, and sensitivity of your personal information. After the retention period, we will destroy your personal information.
1)According to the <User Agreement&rt; and this policy to meet your request for products and services;
2)When you explicitly request to delete your personal information, we will set this as a task and no longer keep your personal information.
When we confirm the purpose of personal information collection and processing based on 1), or after we confirm your deletion or cancellation application according to 2), or after we terminate the operation of related products or services, we will stop retaining and delete your personal information. Generally, we will not retain your personal information once the specified information retention period is reached. If we are unable to destroy the information for technical reasons, resulting in the retention of personal information exceeding the storage period, we will take appropriate measures to prevent your personal information from being further used, including anonymization.
8 Statement on policy changes
We will update this policy at least once a year according to changes in information practice. If we make any significant changes, we will notify you by e-mail (to the e-mail address specified in your account) or issue a notice in this application before the changes take effect. We recommend you visit this application regularly to get the latest information about privacy practices.
9 Contact us
If you have any opinions or questions about this privacy policy, or you have any questions about our collection, use or disclosure of your personal information, please get in touch with us through [My] - [F.A.Q. and Feedback] in the R.S. App or the following ways, and specify the "privacy policy."We have a professional privacy and security team to solve your problems when consulting your rights requests and issues related to personal information. If your question involves a significant matter, we may ask you to provide more information to confirm the nature and impact of the matter. If you are unsatisfied with the response, you can refer the complaint to the appropriate regulatory authority. When you consult us, we will provide information about possible complaint channels according to your actual situation.
Contact information and address:
ROYAL SERVICE AIR-CONDITIONING （GUANGDONG）CORP.Ltd.P.R.C.
Postal address:
No.1 Kexing Road, Min Ying Keji yuan, No.1633, Beihai Road, Baiyun District, Guangzhou City.
Contact number: +86-020-8737-5678