SmartyHive Privacy Policy
This Privacy Policy describes how Smartyhive. (hereinafter referred to as "Smartyhive app" , "we" or "us") collect, use, disclose, process, and protect the information you provide to us through the Smartyhive app when using our products or services. If we ask you to provide certain information in order to verify your identity when using SmartyHive products or services, we will use this information in strict accordance with this Privacy Policy and/or our User Terms and Conditions.
This Privacy Policy was developed with full consideration of your needs taken into account. It is important that you fully understand our personal data collection and usage practicesas well as full confidence that ultimately, you have control of any personal information provided to SmartyHive .
In this Privacy Policy, "personal information" means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information SmartyHive has access about that individual. Such personal information may include but not limit to the information you provide to us or upload, , device information
By using SmartyHive products and services or other acting permitted by the applicable laws, you are deemed to have read, acknowledged and accepted all the provisions stated here in this Privacy Policy, including any changes we make from time to time. In order to comply with applicable laws, including local data protection legislation (e.g. General Data Protection Regulation in Europe Union), we will specifically seek prior explicit consent to the particular processing (e.g. automated individual decision-making) of special categories of personal data. Furthermore, we are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, and we are equally committed to ensuring that all our employees and agents uphold these obligations.
What information is collected, and how we use it
Types of information collected
In order to provide our services to you we will ask you for personal information that is necessary for us to successfully provide those services. If you do not provide us with this personal information, we may not be able to provide our products or services to you.
We will only collect the information that is necessary for its specified, explicit and legitimate purposes.We may collect the following types of information (which may or may not be personal information):
Information you provide to us or upload (including your contact details): we may collect personal information you provide to us, like your mobile phone number, email address, or data you may sync with the device you use to access the SmartyHive portal, information used to create your account or related to your account setup on the SmartyHive portal, devices you add or information that you send, and feedback.
Information related to the handheld device terminal or your SIM card : we may collect information related to the operation of the SmartyHive handheld device terminal. For example, IMEI number, IMSI number, the version of your operating system, manufacturing information about your device, model name, and network operator. We may also collect information about the device associated with your account. For example, MAC address, DID, network status of the device (IP/network signal), and the version of your firmware.
Information we designate that is about you : We may collect and use content such as information related to your SmartyHive account.
Location information (only for specific services/functionalities): various types of information on your location. For example, region, country code, city code, mobile network code,mobile country code, cell identity, district name, longitude and latitude information, time zone settings, language settings.
Log information : information related to your use of certain functions, apps and websites. For example, cookies and other anonymous identifier technologies, IP address, network request information, temporary messaging history, standard system logs, and crash information.
Other information : environmental characteristics value (ECV) (i.e. value generated from SmartyHive Account ID, phone device ID, connected Wi-Fi ID and location value ).
Account credentials : information related to your account credentials. For example, password, password security questions and answers, etc.
We may also collect other types of anonymous information which are not directly or indirectly linked to an individual and which is aggregated, anonymized or de-identified. For example, the device model and system version number of the user's mobile phone device may be collected when using a particular service. Such information is collected in order to improve the services we provide to you.
Additional functions based on location information:
When you enable the location-based functions through permission settings on your mobile device, we will collect and process your location information to enable these functions, such as pairing with your Smart Devices. Also, we may collect information about your: a) real-time and precise location, for instance when you choose to use the automation scenarios for controlling your Smart Devices, or b) non-precise geo-location when you use certain Smart Devices or the Services, such as robot cleaner and weather service.
Based on your consent, when you enable the geo-fence feature, your location information will be generated and shared with Google Maps services. Please note that Google has corresponding data protection measures, which you may refer to Google’s Data Processing and Security Terms for more details.
You may disable the collection and use of your location information by changing your mobile device settings ("My - Setting - Privacy Right Setting - Switch on/off Location Information"), upon which we will cease to collect and use your location information.
Additional services based on camera:
You may use the camera to scan the code by turning on the camera permission to pair with a Smart Device, take video, etc. Please be aware that even if you have agreed to enable the camera permission, we will only obtain information when you actively use the camera for scanning codes, video recording, etc.
You may opt-out the using of camera permission: "My - Setting - Privacy Right Setting - Switch on/off Camera".
Additional services for accessing and uploading pictures/videos based on photo albums (picture library/video library):
You can use this function to upload your photos/pictures/videos after turning on the photo album permission, so as to realize functions such as changing the avatar, reporting device usage problems by providing photo proofs, etc. When you use the photos and other functions, we will not recognize this information; but when you report a device usage problem, we may use the photos/pictures you upload to locate your problem.
You may opt-out the using of photo album permission: "My - Setting - Privacy Right Setting - Switch on/off Photo Album".
Additional services related to microphone-based service:
You can use the microphone to send voice information after turning on the microphone permission, such as shooting videos, waking up the voice assistant, etc. For these functions, we will collect your voice information to recognize your command. Please be aware that even if you have agreed to enable the microphone permission, we will only obtain voice information through the microphone when you voluntarily activate the microphone in the App.
You may opt-out the using of microphone permission: "My - Setting - Privacy Right Setting - Switch on/off Microphone".
Additional services based on storage permission (Android):
The purpose is to ensure stable operation of the App by utilizing the storage permission. After you give or indicate the permission to read/write your mobile device’s storage, we will access pictures, files, crash log information and other necessary information from your mobile device’s storage to provide you with functions such as information publications, or recording the crash log information locally.
You may opt-out the using of storage permission: "My - Setting - Privacy Right Setting - Switch on/off Storage".
Additional services based on Notification permission:
The reason why we ask you for the permission is to send you notifications about using the Smart Devices or Services, especially if you have purchased security services and you require an alert or message so that you can capture the real-time status.
You may opt-out the using of App notifications: "My - Message Center - Setting - Switch on/off Notifications".
Additional services based on Alert Window permission：
You may choose to bind a camera in the App and require the App to display the real-time image of the camera in a separate window.
You may opt-out the using of alert window information: "My - Setting - Privacy Right Setting - Switch on/off Alert Window".
Additional services based on Bluetooth permission:
You can enable Bluetooth functions after turning on the permission, including controlling the Smart Devices, acquiring status of, discovering and configuring Smart Devices. In these functions, we will communicate with Smart Devices via Bluetooth. Please be aware that even if you have agreed to enable the Bluetooth permission, we will only use Bluetooth for communication in these scenarios: display device status on the home page and Smart Device panel; perform device control on the home page and Smart Device panel; discovering Smart Devices on the home page and the add device page, Smart Device distribution network.
You may opt-out the using of Bluetooth via "My - Settings - Privacy Setting - Disable/Enable Bluetooth permission".
Additional services based on HomeKit permission (iOS):
You can enable related functions after enabling HomeKit permissions, includingdiscovering Smart Devices, enabling Smart Device network configuration, controlling Smart Devices, and checking device status. Among these functions, we will process data with the "Home“ App that comes with the iOS system through HomeKit. Please be aware that even if you have agreed to enable the HomeKit permission, we will only use it in these scenarios: on the home page, to discover HomeKit devices, HomeKit device network configuration; in "Settings - HomeKit" for discovering HomeKit devices, HomeKit device network configuration.
You may opt-out the using of HomeKit permission via "My - Settings - Privacy Settings-Turn off/on HomeKit permission".
Additional services based on HealthKit (iOS):
You can proactively enable related functions after enabling HealthKit permission, including statistics on weight, height, running, and swimming. In these functions, we will exchange data with the health-related functionalities that comes with the iOS system through HealthKit. Please be aware that even if you have agreed to enable HealthKit permission, we will only use them in these scenarios: when you use the health-related Smart Device, such as body fat scales, bracelets, watch and consent to use the HealthKit, the data reported by the Smart Device will be transferred to HealthKit.
You may opt-out the using of HealthKit permission via "My - Settings - Privacy Settings - Turn off/on HealthKit permission".
Please notethat if you turn on any permission, you authorize us to collect and use relevant personal information to provide you with corresponding Services. Once you turn off any permission, we will take it as a cancellation of the authorization, and we will no longer continue to collect Personal Data based on the corresponding permissions, and the related functions may be terminated. However, your decision to turn off the permission will not affect previous collection and use of information based on your previous authorization.
Smart Devices Related Information:
When you use a Smart Device, we will collect some basic and pre-embedded information of the Smart Device and the information generated during your use of the Smart Device.
Basic Information of Smart Devices: When you connect your Smart Devices with the Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.
Smart Devices connected via Wi-Fi: Wi-Fi information (SSID, Wi-Fi password), device MAC address;
After establishing a local connection via Bluetooth, Smart Devices connected via Wi-Fi: Wi-Fi information (SSID, Wi-Fi password), device MAC address;
Smart Devices connected via Bluetooth: device MAC address;
Smart Devices connected via Zig-bee: device MAC address.
When you voluntarily use a smart camera (IPC service) and connect to the SmartyHive platform: When you connect a doorbell camera, a door lock, or a smart surveillance camera through SmartyHive service to monitor the security of your residence, during the process, the device may capture the images if it recognizes someone or an object is moving around, and then provide you a playback of related surveillance content. At this time, we will automatically encrypt the captured image and save it locally on the device. When you actively choose and successfully purchase cloud storage service, the smart camera will upload the pictures or video files you have taken to the cloud for further storage so that you can review them in the App. We will keep your information based on the cloud storage service you purchase. When you choose to delete the picture in advance in the SmartyHive App, you can delete it in the message center and if you need to delete a video on the App, the cloud will delete immediately the video files you stored in the cloud service.
How this personal information can be used
Personal information is collected for providing services and / or products to you, and legal compliance on our part under applicable laws.
We may use personal information for the following purposes:
Providing, processing, maintaining, improving, and developing our goods and/or services to you, and services provided through your device or by SmartyHive .
Communication with you about your device, service, or any general queries, such as updates, device firmware/software updates, customer support, related information, and notices)
Conducting marketing related activities, such as providing marketing and promotional materials and updates. For more information on marketing and promotional activities, please refer to the Direct Marketing section below.
Analyzing and developing statistical on use of our products and services to better improve our products and services.
Storing and maintaining about you for our business operations or legal obligations.
Providing local services without communicating with our servers.
Here are more details on how we use your information (which may include personal information): Setting up your SmartyHive Account. Personal information collected when creating a SmartyHive Account on our web sites or through our mobile devices is used for creating the personal SmartyHive Account and profile page for the user.
Providing location-based services. When using SmartyHive and accessing SmartyHive devices, we may use information about your location to determine the time zone of the device. This will ensure that the device accurately displays the correct time and login service area. It will also optimize user experience by providing services such as advance activation of the corresponding device at a time set by the user. You can turn off this feature at any time by going to device settings or by discontinuing your use of this application.
Accessing devices. The authenticity of devices that are operated through the app must be verified. We therefore need to confirm the legal identity of the device by consulting the factory MAC and DID information. In addition, in order to connect the device to the network, it will need to be configured through the app. During configuration, you must enter the corresponding Wi-Fi name and password. This information will only be used to connect the device to the network. The Wi-Fi and password data you enter will be encrypted and stored locally on your device; it will not be uploaded to the server. In addition, you can access the device and delete this information at any time. We also need to analyze the device's IP and network signal in order to determine the optimal network connection method. This will ensure the stability of the device network.
Display of device status. This allows you to view the status of the device remotely that you can check at any time whether or not the device is running.
Setting up automated tasks. The event information reported by your device (this information comes from the device you have added. The specific information that can be set depends on the scope of your privacy authorization for the device. Every added device will provide the Privacy Policy terms for the provider of that device, which you may then choose to agree with) can be used to create your own, personalized automated tasks.
Providing push services. Account numbers will also be used for the SmartyHive push service, which sends device notifications to the user. You can turn off this feature at any time by changing the preferences listed under "Message Settings."
Verification of user identity. SmartyHive uses EVC to verify user identities and ensure that hackers or other unverified persons are unable to log in.
Collecting user feedback. The feedback you choose to provide is extremely valuable, as it helps us improve the services provided by SmartyHive . In order to track your feedback, SmartyHive may use the personal information you provide to contact you and to keep records.
Sending notifications. We may occasionally use your personal information to send important notifications, for example, notifications about the status of device malfunctions; your customized device push notifications (which depend on what additional equipment you have purchased); and changes to our terms, conditions, and policies.
Direct marketing
We may use your phone number, email address to provide you relating to goods and services of SmartyHive company. We will only use your personal data after we obtain your prior explicit consent and involve a clear affirmative action we have obtained your consent or indication of no objection in accordance with local data protection laws, which may require separate explicit consent.
With whom we share your information?
We do not sell any personal information to third parties.
We do not share your personal information to third parties.
Sharing of information with others
SmartyHive may disclose your personal information to others without further consent when required under applicable law.
Information not requiring consent
We may share anonymized information in aggregate form with third parties (such as advertisers on our website) for commercial purposes. We may share trends in common usage of our services, for example, the number of customers in a particular group who purchase certain products or engage in certain transactions.
For the avoidance of doubt, SmartyHive may collect, use, or disclose your personal information without your consent if it is and only to the extent it is allowed explicitly under local data protection laws (to, for example, comply with a subpoena). We may also disclose your information without your consent if we believe in good faith that it must be disclosed in order to protect our rights, your safety, or the safety of others; investigate fraud; or respond to government requests.
Security commitment
SmartyHive's security measures
We are committed to keeping your personal information secure. In order to prevent unauthorized access, disclosure, or other similar risks, we have put in place reasonable physical, electronic, and managerial procedures to protect the information We collect from you during your use of the SmartyHive app. We will take all appropriate measures to protect your personal information.
For example, when you access your SmartyHive account, you can choose to use our two-step verification program for better security. When you send information to our home server from your SmartyHive device or receive information through the same channel, we make sure that it is encrypted using a number of protocols including Secure Sockets Layer (SSL).
All of your personal information is stored on secure servers and protected in controlled facilities. We classify your data based on importance and sensitivity, and we guarantee that your personal information is always protected by the highest level of security. We also guarantee that employees and third-party service providers who provide products and services to you by accessing this information will be held under strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet such obligations. Similarly, we have special access control measures for cloud-based data storage. In summary, we regularly review our information collection, storage, and processing practices, including physical security measures taken to prevent any unauthorized access and use.
We will take all practicable steps to protect your personal information. You should, however, be aware that the use of the Internet is not entirely secure, and for this reason. Because of this, we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
We will take upon the personal data breach, notifying the breach to relevant supervisory authority or under some circumstances, notifying the personal data breach to the data subjects by complying with applicable laws, including your local data protection legislation.
What you can do
You can play your part in safeguarding your personal information by not disclosing your login password or account information to anybody unless such person is duly authorized by you When you log into SmartyHive as a SmartyHive account user, no matter when, and especially if you are using another person's computer or a public Internet portal, you should always log out at the end of the session.
SmartyHive cannot be held responsible for lapses in security caused by third party accesses to your personal information as a result of your failure to keep your personal information private. . Notwithstanding the foregoing, you must immediately notify us if any online users access your account without permission or if any other security breaches occur.
Your assistance will help us better protect your personal information.
Retention policy
We retain information we collect about you as long as it is still needed for the purposes, we obtained it or as long as it is needed to comply with applicable legal requirements or permissions. We shall cease to retain personal information or remove the means by which the personal information can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by retention of the personal information. If further processing is for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes according to the applicable laws, the data can be further retained by SmartyHive even if the further processing is incompatible with original purposes.
Accessing other features on your device
Our application may need to access certain features on your device, for example, Wi-Fi network status. This information is necessary for these applications to be able to run on your device and for you to be able to interact with them. You can close the application on your device at any time.
You have control over your personal information
Control settings
SmartyHive knows that everyone has different concerns about privacy. Therefore, We have provided some examples of the various ways in which SmartyHive allows you to restrict the collection, use, disclosure, and processing of your personal information, in addition to ways in which you can control your privacy settings:
Turn on or turn off the user experience planning and location access features.
Log into or log out of your SmartyHive account:
If you previously agreed to let us use your personal information for the purposes described above, you can change your decision at any time by writing us a letter or sending an email to Support@Smartyhive.com.
Access , update, correct, erase or restrict processing your persona information
You have the right to request access to and/or to correct any personal information we hold about you. When you update your personal information, you will be asked to verify your identity before your request is processed. Once we have a sufficient amount of information, we will be able to process your request to either access or make corrections to personal information. We will respond to your request within the time period specified by applicable data protection law.
A copy of your personal data collected and processed by us will be provided to you upon your request free of charge. For any extra request of the same information, we may charge a reasonable fee based on actual administrative costs according to the applicable laws.
If you would like to request access to your personal data held by us or if you believe any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the email address below. Email: Support@Smartyhive.com.
If you are a Europe Union user under General Data Protection Regulation (GDPR), you have the right to obtain from us the erasure of your personal information. We shall consider the grounds regarding your erasure request and take reasonable steps, including technical measures, if the grounds apply to GDPR.
If you are a Europe Union user under GDPR, you have the right to obtain from us the restriction of processing your personal information. We shall consider the grounds regarding your restriction request. If the grounds apply to GDPR, we shall only process your personal information under applicable circumstances in GDPR and inform you before the restriction of processing is lifted.
If you are a Europe Union user under GDPR, you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
If you are a Europe Union user under GDPR, you have the right to receive your personal information in a structured, commonly used format and transmit the information to another data controller.
More details about the personal information in your SmartyHive Account can be accessed or changed by using your device to log into your account.
Withdrawal of consent
You can submit a request by sending an email to Support@Smartyhive.com, in which you can request to withdraw your consent for us to collect, use and/or disclose any of your personal information that we hold or control. We will process your submission within a reasonable amount time, after which, we will abide by your request and no longer collect, use, and/or disclose your personal information.
Please recognize that your withdrawal of consent may result in some legal consequences. Depending on the extent of your withdrawal of consent for us to process your personal information, it may mean that you will not be able to enjoy SmartyHive products or services.
Transfer of personal information outside of your jurisdiction
To the extent that we need to transfer personal information outside your jurisdiction, whether it is transferred to our affiliates (these may include communications, social media, technology, or cloud services) or to third-party service providers, we shall do so in accordance with the applicable laws. In particular, in order to ensure that all such transfers comply with applicable local data protection law, we will implement appropriate security safeguards. You will have the right to be informed of the appropriate safeguards taken by Us for this transfer of your personal information. For example, if you choose to use other third-party services available for this product or service (such as Amazon Alexa, Google Assistant, etc.), those third parties may be able to read information about you, information about you may also be transferred to a third-party server outside of your jurisdiction, and you agree to this kind of transfer.
SmartyHive is Kuwait-headquartered company operating globally. As such, complying with applicable laws, we may transfer your personal data to any subsidiary of the SmartyHive group worldwide when processing that information for the purposes described in this Privacy Policy. We may also transfer your personal data to our third party service providers, who may be located in a country or area outside the area of the European Economic Area (EEA).
Whenever SmartyHive shares personal data originating in the EEA with a third party which may or may not be a SmartyHive entity outside the EEA, we will do so on the basis of EU standard contractual clauses or any other safeguards provided for in the GDPR.
SmartyHive may use overseas facilities operated and controlled by SmartyHive to process or back up your personal information. SmartyHive currently has data centers Overseas. These overseas jurisdictions may or may not have data protection laws similar to the data protection laws in your jurisdiction. We may transfer and store your personal information in one of our overseas facilities; however, this does not change our full commitment to protecting your personal information in compliance with this Privacy Policy.
Miscellaneous
Minors
We believe that it is the responsibility of parents to monitor their children when using our products and services. Our policy, however, does not require us to obtain the personal information of minors or to send any promotional materials to these kinds of people.
SmartyHive will not seek or attempt to seek out any way to obtain personal information from a minor. If parents or guardians have reason to believe that a minor has provided personal information to SmartyHive without their prior consent, they should contact us to ensure that such personal information is removed and that subscriptions the minor may have for any applicable SmartyHive services are canceled.
Order of priority
If you agree to an applicable user agreement, and if there is any inconsistency between the user agreement and this Privacy Policy, the user agreement will prevail.
Privacy Policy updates
We periodically review our Privacy Policy, and we may update it to reflect changes in our information practices. If we make a substantial change to this Privacy Policy, We will notify you by email (using the email address specified in your account), by releasing a notice in the SmartyHive app, or by contacting you via your mobile device. This will allow you to understand what information we collect and how we use it. These kinds of changes to this Privacy Policy will be effective starting on the date specified in the notice or on the website. We recommend that you visit this page regularly for the latest information on our privacy practices. Your continued use of products and of website, cell phone and/or any other device-based services will be deemed as your acceptance of the updated Privacy Policy. If we collect additional personal information from you, or if We wish to use or reveal your personal information for a new purpose, We will once again seek your consent.
Do I have to agree to all terms and conditions of third parties?
Our Privacy Policy does not apply to products and services provided by third parties. SmartyHive Products and services may include third party products and services, as well as links to third-party websites. When you use these products or services, they may also collect your information. Because of this, we strongly urge you to spend time reading the privacy policies of these third parties, just as you have read ours. We do not take any responsibility for the way in which third parties use the personal information they collect from you, nor do we have any control over how they use it. Our Privacy Policy does not apply to other websites whose links can be accessed through our services.
When you use these extension services for specific products on the SmartyHive portal, the terms of the third party and the Privacy Policy of the third party both apply, and you are considered to have agreed to the terms of each of these extensions.
About our systematic approach to manage your personal information
If you are Europe Union user under GDPR, SmartyHive will provide systematic approach to manage personal data deeply engages our people, management processes and information systems by applying a risk management methodology. According to the GDPR.
Contact us
If you have any questions or feedback regarding this Privacy Policy, or if you have any questions regarding SmartyHive's collection, use, or disclosure of your personal information, please contact us at the address listed below and mention that your message is in reference to the "Privacy Policy":
Smarty Hive General Trading Company.
Call: +965 92284001
Email: Support@Smartyhive.com
Thank you for taking the time to familiarize yourself with our Privacy Policy!