Privacy Policy of Future Home Intelligent Technology Co., Ltd
Last update date:March11, 2024
Future Home Intelligent Technology Co., Ltd.(hereinafter referred to as "we") is committed to protecting your personal privacy.
The Privacy PolicyofFuture Home Intelligent Technology Co., Ltd.applies to the products and/orservices weprovide, including the Future Home Intelligent Technology Co., Ltd. APP. When you use our services, we will collect and process your relevant information. Therefore, please carefully read this policy and make sure to
understand our rules for collecting and processing your personal information
(including how to collect, use, save, and share such information),And provide you with ways to access, update, delete, and protect this information.
When you agree to this privacy policy, or begin or continue to use our products or services in an appropriate manner, and do not express opposing opinions through appropriate means, we will consider you to fully understand this policy. During the reading process, if you have any questions, opinions, suggestions or complaints, especially if youbelieve that our personal information processing behavior has harmed your legitimate rights and interests, you cancomplain/suggest our services through appropriatechannels,or contact us through the following contact information:
Contact email: weilaiju.tw@gmail.com
This privacy policy describes our policies and procedures for collecting, using, and disclosing your information when you use the service, and informs you of your
privacy rights and how the law protects you.
We use your personal information to provide and improve services. By using the service, you agree to collect and use information in accordance with this privacy policy.
Explanation and Definition
Explanation
The following definitions, whether appearing in singular or plural form, have the same meaning.
Definition
For the purpose of this privacy policy:
An account refers to a unique account established for you to access our services or parts of them.
The application refers to the software program "Future HomeAPP"provided by our company.
Company (referred to as "Company", "We", or "Our" in this Agreement) refers to Future Home Intelligent Technology Co., Ltd.,Room1205, 12thFloor, Building B5, No. 490,Section 2, Ren'ai Road, Linkou District, New Taipei City.
Local refers to: Taiwan
Device refers to any device that can access services, such as a computer, phone, or digital tablet.
Personal data refers to any information related to an identified or identifiable individual.
This policy mainly explains to you:
1.What personal information do we collect
2.Definition of the purpose and legal basis for processing personal information
3.Who do we share your personal information with
4.Rights related to personal information
5.Information security measures
6.Information retention period
7.Personal information protection for children
8.Statement regarding policy changes
9.Other instructions
In this privacy policy
Personal information: Various information recorded electronically or in other ways that can be used alone or in combination with other information to identify an individual's identity or reflect specific personal activities.
Personal sensitive information: including personal biometric information, communication records and content, health information,transaction information, precise location information, etc. When we provide you with specific products or services that involve the collection of personal sensitive information, we willobtainyour consentthrough significant and clearnotificationsbefore collecting any personal sensitive information about you.
Smart devices refer to non-standard computing devices produced or manufactured by hardware manufacturers, which have human-machine interfaces and can transmit information through wireless networks, including smart home appliances, smart wearable devices, smart air purification devices, etc.
Application: refers to a mobile application (Future HomeApp)provided by Future Home Intelligent Technology Co., Ltd., which can explain how end users can remotely control smart devices and connect to the Internet of Things (IoT) platform.
1、 What personal information do we collect
In order to provide you with our services, we will require you to provide the necessary personal information for such services. If you do not provide personal information, we cannot provide you with corresponding products or services.
1. The information you voluntarily provided to us
- Registration account information: When you register our account, we will collect your account name including youremail address, username, andlogin credentials.During your interaction with our products,we will further collectnickname,country code, language preferences, or time zone informationfrom your account.
- User feedback: When you submit feedback and suggestions related to our services, we will collect the electronic mailing address, phone number, feedback content (added pictures or videos) you provided, as well as the problem log you submitted. This information will be used to promptly address your application issues and smart device related failures for us.
·At the same time, based on different application products and services,Future Home will collect corresponding and necessarypersonal information to provide you with products and services.
To provide you with more convenient and high-quality products and/or services, and strive to improve your experience, we will collect and use your personal information in the following additional services provided to you.If you do not provide this information, it will not affect your use of the basic services of the Future HomeApp, but you will not be able to access the user experience brought by these additional services.These additional services include:
Additional servicesbased onlocation information:
When you enable the positioning function of your mobile device through system authorization and use location-based services, we will collect and use your location information for you to use the Future Homeappand smart devices for network distribution. The reason for obtaining location permission in"Add Device"is that when entering "Add Device", Bluetooth scanning is performed based on the function of searching for nearby devices. At this time,we need this permission to perform Bluetooth communication, and because Bluetooth scanning requires collecting your location information, you need to enable Bluetooth and apply for location to add the device. Otherwise, your"Device Add"function will not be implemented.
When you use our specific products or services (weather services/home management),with your consent, we will collect real-time accurate or imprecise geographic information about you.
You can disable the location service in the system of your mobile device
to stop us from collecting information about your location.
Turn off/enable the Location Information permissionthrough [My]-[Settings]-[Privacy Permission Settings] - [Location Information] permission
Additional servicesbased on cameras/cameras:
You canuse this featureto scanand add your purchased deviceforvideo shootingafter enabling the camera/cameralicense.Please be aware that even if you have agreed to enable the camera/cameralicense, we will onlyobtain information when youactively scan the code or use the camera/camera to take photos. The scanning functionwill collect information from the light sensor and determine whether to
display the flash function based on the data from the light sensor.
Go to [My]-[Settings]-[Privacy Permission Settings]-Turn off/on [Camera/Camera]
Additional services for accessing and uploadingimages/videosbased on photo albums(picture/video libraries):
You canuse this feature to upload your photos/images/videosafterenabling the album license, in order to provide proof of device usage issues.When you report a device usage issue, we willlocate your issuebased on the photos/images you upload.
Turn off/enable the permission for the albumthrough [My]-[Settings]-[Privacy
Permission Settings] - [Album]
- Additional services related to microphone based voice technology:
After enabling the microphone permission, you can use the microphone to
achieve voice functions, including shooting videos and waking up the voice
assistant. In these functions, we will collect your voice information to
identify your command requirements. Please be aware that even if you have
agreed to enable microphone permission, we will onlyobtain voice information through the microphone when you actively click on the microphone icon in the appor record a video.
Turn off/enable the microphone permissionthrough [My]-[Settings]-[Privacy
Permission Settings] - [Microphone]
- Additional services based on storage licenses (Android only):
We are applying to obtain this license from you in order to ensure the stable operation of the user end. After you enable ourpermission to read/write to your device's storage, we will read or writenecessary information about images, files, and logsfrom your device's storage spaceto provide you with the abilityto publish
information or recordlog informationlocally.
Turn off/enable the storage permissionthrough [My]-[Settings]-[Privacy Permission Settings] - [Storage] permission
- Additional features based on message notification permissions:
We are applying for this license with the purpose of pushing notifications about products or services to you, especially if you purchase related services and need to send you alerts so that you can capture real-time situations.
Turn off/enable the permission to push messagesthrough [My]-[Message
Center]-[Settings] - [Message Push]
- Additional services related to Bluetooth technology:
After enabling Bluetooth license, you can enable Bluetooth functions, including device control, device status acquisition, device discovery, and device networking. In these functions, we will communicate with terminal devices through Bluetooth.Please be aware that even if you have agreed to enable Bluetooth license, we will only use Bluetooth for communication in these scenarios: display the device status on the homepage and device panel; Control the device on the homepage and device panel; On the homepage and add device page, it is used for discovering devices andconfiguring device networks.
Turn off/enable Bluetooth permissionthrough [My]-[Settings]-[Privacy Permission Settings]-[Bluetooth] permission
We apply for this license from you with the purpose ofsynchronously sendingappmessages to your mobile smart devicethrough the appnotification barafterconnecting to the app.
Enable/disable permissionsthrough [Device Panel]-[Settings]-[Message Pushing]-(default disabled)
You understand and agree that the above additional services require you
to enableaccess to yourlocation information (geographic location),camera(camera),album(picture library), microphone (voice), etc. on your device, in order to
collect and use the information covered by these licenses.You can check the status of the above permissions item by item in your device settings and decide whether to turn them on or off at your own discretion.
Please note that by enablinganylicense, you authorize us to collect and use relevant personal information to provide you with corresponding services. Once you close anylicense, you cancel the authorization. We will no longer continue to collect and use relevant personal information based on the corresponding license, nor can we provide you with the services corresponding to that license.However, your decision to close the license will not affect the collection and use of information previously based on your authorization.
2. The information we automatically collect
- Mobile device information: When you interact with our products, in order to ensure your normal use of our services, maintain the normal operation of our services,improve and optimize our service experience, and ensure the security of your account, we will automatically collect mobile device information,including mobile device model, wireless connection information, operating system type and version, application version number, push notification identifierLog files and mobile network information. At the same time, we will collect your software version number. To ensure the security of the operating environment or provide necessary services, we will collect an application installation checklist for the application.
- Usage information: During your interaction with our website and services,we will automatically collectusage information related to accessing, clicking, downloading, sending/receiving messages, and other uses of our website and services.
- Log information: When you use our application, in order to improve your user experience, system and exception logs will be uploaded for analysis, including your usage habits language, operating system version, access date or time, so that we canaccuratelyidentify problems and explain how you solve problems during service use.
Please note that individual mobile device information and service log information cannot identify specific natural person identities. If we combine this type of non personal information with other information to identify a specific natural person's identity, or combine it with personal information, during the combined useperiod,this type of non personal information will be considered personal information. Unless authorized by you or otherwise required by laws and regulations, we will anonymize and de identify this type of information.
3.Information related to smart devices
When you use smart devices, we collect information inherent in the smart
device itself and the information generated during your use of the smart
device.
- Basic information about smart devices: When you use smart devices connected to our products or services,we collect basic information about smart devices, including the name of the smart device, deviceID,online status, startup time,firmware version, and upgrade information;
- Information collected during the process of connecting smart devices: Based on the type of smart device you need to connect to, whether it is throughWi Ficonnection, establishing a local connection through Bluetooth and then Wi Ficonnection, Bluetooth connection, orZigbeemethod, we will collect the Macaddressof the smart device;
- Information on Smart Device Reports: Based on the different smart devices you choose to connect to our products or services, we will collect information on your smart device reports.
- Whenyouvoluntarily use the SmartCamera(IPCservice) andconnectto the Future HomeApp: You have connected the Smart Monitoring Camerathrough the Future HomeAppserviceto monitor the security of your residence or view relevant monitoring content. Whenyou add a device and use the Smart Camera, when the device recognizes someone or an object moving, the Smart Camerawill capture the monitoring image (in image format) for you to view.At this point, the captured image will be automatically encrypted and saved locally, and stored as a message on the cloud server. The image willbeautomaticallydeletedafter30days of storage.Please note that when you choose to turn off the motion detection function, the smart camerawill not actively record the captured image, which will affect yourintention to use thesmart camera.
You can enable or disable access to this information at any time through your device settings.
2、 The purpose and legal basis for processing personal information
The use of your personal information
- We provide you with services: We process your account information, mobile device information,usage information, location information, and smart device related information to provide the products and services you request. The legal basis for such handling is to fulfill our contract with youin accordance with our Future Resident User Agreement.
- Improve our services: We process your mobile device information, usage information, location information, and smart device related information to ensure the functionality and security of our products, develop and improve our products and services, analyze our operational efficiency, and prevent and track fraudulent or improper usage behavior.The legal basis for such handling is to fulfill our contract with you in accordance with our Future Resident User Agreement.
- Non marketing communication: We process your personal information with the aim of sending youimportant information relatedto services, terms/conditions, policy changes, and/or other management information.At the same time, we will also send you notifications related to your purchase of services, including alarm services. You can check the "Message Push" ("Me"-"Message Center"-"Settings"-"Message Push")in the Future HomeAppto manage whether you request to receive such message communication. When you choose to turn off push notifications, we will no longer push such information to you.The legal basis for such handling is to fulfill our contract with you in accordance with our Future Resident User Agreement.
- Compliance: We only disclose information when required by law, or when we
consider it necessary or appropriate to process your personal information:
- Comply with applicable laws and regulations, legal procedures, or requests from public institutions and government authorities;
- Fulfill our terms of use and other agreements, policies, or standards, including investigating any potential violations of usage;
- Protect the rights,privacy, security, or property ofus and/or other users including you;And seek available detection, prevention, remedial measures or limit the damages we may need to provide or address security, fraud, or technical issues.
We collect your personal information in other ways, and we will provide specific notifications and obtain your consent in accordance with applicable laws. If there is any change in the purpose of processing your personal information, we willnotify you of such changesthroughprominent notifications such as message notifications and emails within the Future HomeApp, and inform you of your choice regarding personal information.
3、 Who do we share your personal information with
Future Home onlyshares your personal informationin a way that you are aware of and agree to.We will share your personal information with the following participants:
- Disclose your personal
information to third-party service providers who provide us with certain
business related services, including website hosting, data analysis,
payment and credit card processing, infrastructure supply,ITservices, customer support services, email sending services, and
other similar services, to ensure that they can provide us with services.
Disclose
your personal informationtocustomers and other business
partners who directly or indirectly provide you with smart devices and/or the
networks and systems you use to access and use our website and services.
- When there is a
restructuring, merger, sale, joint venture, transfer, transfer, or other
disposal of all or part of our business, assets, or stocks (including but
not limited to any bankruptcy or similar proceedings), disclose your
personal information to affiliates or other third-party vendors. In this
case, you willreceive clear
notificationsvia email and/or our
website regarding ownership changes, incompatible new ways of using
personal information, and personal information choices.
- Disclose your personal
information to subsidiaries or affiliates of the company for regular
business activities.
- We will reasonably and
legally share your personal information in the following necessary or
appropriate circumstances:
- Comply with applicable
laws, regulations, policies, and/or standards, or the requirements of
corresponding public institutions and government authorities;
- Fulfill our terms of use
and other agreements, policies, and standards, including investigating any
potential violations;
- Protect our operations,
business, and systems;
- Protect the rights,
privacy, security, or property ofus and/or other users
including you;
- Risk management,
detection, and identification of illegal, fraudulent, deceptive, or
malicious activities.
4、 Rights related to personal information
We respect your rights and will also have access to your personal
information. You can exercise any of the following rights: through our
application's 【 My 】-【 Frequently Asked Questions and Feedback 】;
- And you can contact us
through the following information:
Company Name:Future Home IntelligentTechnology Co., Ltd
Contact email: weilaiju.tw@gmail.com
Contact address:Room1205,
12thFloor, BuildingB5, No.490, Section 2, Ren'ai Road, Linkou District, New Taipei City.
You can exercise your rights related to personal information through the
following specified path:
- Requestaccess to personal information related to you that we handle (i.e.
obtaining a copy of personal information): [My]-[Settings]-[Privacy Policy Management]-[Personal Information Export];
- Request us to correct
inaccurate or incomplete personal information related to you:1)Modify the "registered account"(email): "My"-"Settings"-"Account and Security"-"Modify Account";2)Modify the "nickname
and/or time zone":
"My"-"Personal Information";
- Request to deleteyour personal information:
[My]-[Settings]-[Account and Security]-[Delete Account]. According to the prompt, you can delete your
personal information;
- Requesting temporary or
permanent restrictions on our processing of some or all of your personal
information: Pleasedeleteyouraccountthrough the application's
"My"-"Settings"-"Account and Security" or "My"-"Frequently Asked Questions and Feedback" to us, or
submit your application through the above contact email;
- Require us to process your
information based on your consent or the contract signed with you, and
when we automatically process your information, to transmit personal
information to you or a third-party: [My]-[Frequently Asked Questions and Feedback]within the applicationto us, orsubmit your applicationthrough the above contactemail;
If you decide to send us a request via email, please indicate what
information you would like to change, whether you would like your personal
information to be deleted from our database, or what restrictions you would
like us to face when using your personal information. Please note that for
security reasons, we will require you to verify your identity before further
processing your request.
- Request us to provide a
way and explanation for revoking your consent. In the process of using our
services, we process and use your personal information based on your
consent or our legitimate interests. If you choose to oppose or refuse our
use of your personal information, we will protect your right to revoke
your consent by:
1)As mentioned above, you canchange the device permission settings obtainedthrough the application's 【 My 】-【 Settings 】-【 Privacy Permission Settings 】 to revoke your consent, including location,camera/camera,album(picture/video library), microphone, Bluetooth settings, message notification
push and other related functions;
2) By unbinding smartdevicesthrough an application, information about your use of smart devices will not be collected;
3)If you do not agree with the description in our Privacy Policy, we will
consider that you do not agree to actively provide us with personal
information, do not agree to our possession and processing of your personal
information, and cancel your accountthrough [My]-[Settings]-[Privacy Policy Management]-[Revoke], so that we no longer have access to and process your personal information.
When you withdraw your consent or authorization, we are unable to provide you with the services corresponding to the withdrawal of authorization.
But your withdrawal of consent or authorization does not affect the withdrawal
of personal information processing previously carried out based on your consent.
You do not need to pay any fees to exercise your personal rights,so we willrespond to your needswithin15natural days.
5、 Personal information security measures
We take commercially reasonable physical, management, and technical safeguards to maintain the integrity and security of your personal information. We provide
multiple security strategies to effectively ensure the information security of
users and devices.
In terms of device access, we adopt reliable identity authentication and authorization applications.
In terms of data communication, it supports the use of secure algorithms and transmission encryption protocols, as well ascommercial level information encryption transmissionbased on dynamic keys for communication.
In terms of data processing, strict data filtering and verification, as well as a complete data review process, are adopted.
In terms of data storage, all confidential information of the user will be securely encrypted for storage.
In addition to the technical security measures mentioned above, we have also developed a series of security measures at the institutional and control levels, including conducting security and privacy protection training courses, strengthening
employee data protection awareness, and implementing measures to control access permissions to prevent data loss, unauthorized use, unauthorized access or
leakage, tampering or damage.
If for any reason you believe that your interaction with us is no longer secure (for
example, you believe that the security of your account has been compromised),
please send us an email immediately in the following manner to inform us.
If a security incident affects your personal information security, we will notify you as soon as possible through your reserved mailing address or message center push, and inform you of suggestions for reducing or preventing related risks. When necessary, we will follow the internal safety incident emergency plan, take
corresponding remedial measures in a timely manner, and report to the relevant
regulatory authorities in accordance with regulations.
6、 Information retention period
We willprocess your personal informationwithin the shortest possible periodoftime to achieve the objectives stated in this policy or legal requirements, unless it is necessary to retain it for a longer period of time according to specific legal
requirements.We will determine the appropriate retention period based on the quantity, nature, and sensitivity of personal information. After the retention period ends, we will destroy your personal information.
- According to the Future Home User Agreementand this policy, to meet
your requested products and services;
- When you explicitly request to delete your personal information, we make this an automatic task and will no longer retain your personal information.
When weconfirm the purpose of collecting and processing personal information basedon1), or after weconfirm your deletion or cancellation requestbased on2), or after we terminate the operation of the corresponding product or service, we will stop retaining and delete your personal information.In general, once the specified information retention period is reached, we will no longer retain your personal information. If we are unable to destroy the information due to technical reasons, resulting in the retention of personal information exceeding the storage period, we will take appropriate measures to prevent further use of your personal information, including anonymization processing.
7、 Personal Privacy Policy for Children
We attach great importance to the protection of children's personal
information, and our products and services are mainly aimed at adults. If you
are a child, you should not create your own personal principal account without
the consent of your parents or guardians.
Forpersonal information accounts createdwith the consent of parents and/or guardians, please be sure to verify and read the Children's Privacy Policy before using our services. Please note that if we find that personal information about children is collected without the prior consent of verifiable parents or legal guardians, we will try to delete the relevant personal information as soon as possible.
8、 Statement on changes to privacy policy
We will update this policy at least once a year based on changes in
information protection and processing practices. If we make any significant
changes, we will notify you via email (sent to the designated electronic
mailing address in your account) or publish a notice within this application
before the changes take effect. We suggest that you regularly browsethis application to obtain the latest information on privacy practices.Before the change takes effect, we willnotify youvia email and/or a prominent notice on our services, and update the "last update" date at the top of this privacy policy.We suggest that you regularly review this privacy policy to stay informed of any changes. Any changes to this privacy policy will take effect upon publication on this page.
9、 Other instructions
Our company will take all reasonable and necessary measures to ensure that your data is securely processed and complies with thisprivacy policy, and will not transfer your personal data to any organization, country, or other individuals,including ensuring the security of the data.But please note that when we have a legal obligation to cooperate with the basis, we may need to cooperate with judicial investigations.
Contact us
If you have any questions about this privacy policy, you can contact us:
Email: weilaiju.tw@gmail.com
Please visit this page on our website:www.futurehome.com. tw