Homevitaal Mobile Privacy Policy
Effective Date: 04-10-2021
Updated: 04-10-2021
Homevitaal and subsidiaries (“we”, “us”, “our”,
“Homevitaal”) are committed to protecting your privacy. This Privacy Policy
(“Policy”) describes our practices in connection with information privacy on
Personal Data we process through your individual use of the following services,
products, Agunto mobile application and related mobile applications
(collectively, the “Products”):
If you do not want to provide your profile data when
you start to use any of the Services, you may use the App without login or
creating an account, and you may still use certain Agunto services, such as
searching and browsing any features on the Services. At this moment, we will
not collect Personal Data about account or profile, and the collected data will
be limited to those you have authorized to be collected for purpose of using
the additional functions of the App and/or the Smart Devices, as well as
corresponding usage information. However, if the Services you request or
purchase are based on your account, please go to the registration/login page
for guidance.
Agunto Mobile Application
Before you use our Products, please carefully read
through this Policy and understand our purposes and practices of collection,
processing of your Personal Data, including how we use, store, share and
transfer Personal Data. In the Policy you will also find ways to execute your
rights of access, update, delete or protect your Personal Data.
When you accept this Policy when you register with
your Personal Data, or if you start to use our Products and does not expressly
object to the contents of this Policy, we will consider that you fully
understand and agree with this Policy. If you have any question r regarding
this Policy, please do not hesitate to contact us via: info@homevitaal.nl
For other branded mobile applications powered by Homevitaal,
our Clients control all the Personal Data collected through our Products. We
collect the information under the direction of our Clients and the processing
of such information shall be limited to the purpose of providing the service
for which our Clients has engaged us. If you are a customer of one of our
Clients and would no longer like to be contacted by one of our Clients that use
our service, please contact the Client that you interact with directly.
Definition
In this Policy, Personal Data means information
generated, collected, recorded and/or stored, electronically or otherwise, that
can be used to identify an individual or reflect the activity of an individual,
either from that information alone, or from that information and other
information we have access to about that individual.
Personal Sensitive Data includes personal biometric
information, communication records and contents, health information,
transaction information, and precise location information. When we collect
Personal Sensitive Data from you, we will generate an explicit notification for
your consent before we collection personal sensitive data about you.
Smart Devices refers to those computing devices
produced or manufactured by hardware manufacturers, with human-machine
interface and the ability to transmit data that connect wirelessly to a
network, including: smart home appliances, smart wearable devices, smart air
cleaning devices, etc.
Apps refers to those mobile applications developed
by Homevitaal that provide end users remote control to Smart Devices and
with the ability to connect to the supplier IoT Platform.
What Personal Data do we collect
In order to provide our services to you, we will ask
you to provide necessary Personal Data that is required to provide those
services. If you do not provide your Personal Data, we may not be able to
provide you with our products or services.
If you do not want to provide your profile data when you
start to use any of the Services, you may use the App without login or creating
an account, and you may still use certain Homevitaal services, such as
searching and browsing any features on the Services. At this moment, we will
not collect Personal Data about account or profile, and the collected data will
be limited to those you have authorized to be collected for purpose of using
the additional functions of the App and/or the Smart Devices, as well as
corresponding usage information. However, if the Services you request or
purchase are based on your account, please go to the registration/login page
for guidance.
1. Information You Voluntarily Provide Us
Account or Profile Data: When you register an account
with us, we may collect your name and contact details, such as your email
address, phone number, user name, and login credentials. During your
interaction with our Products, we may further collect your nickname, profile
picture, country code, language preference or time zone information into your
account.
If you authorize login to the Products with a third
party account, we will obtain from such third party your account information
(such as portrait, nickname, region, gender, etc.) which may be bound with your
Homevitaal account for quick login. We will ensure compliance with
applicable data protection laws and regulations, as well as agreements,
policies or documentations agreed with such third party regarding sharing
personal information, in processing your Personal Data.
Feedback: When using feedback and suggestion features
in our Products, we will collect your email address, mobile phone number and
your feedback content to address your problems and solve device failures on a
timely basis.
Information based on additional functions:
In order to offer you with more convenient and
higher-quality Services with optimized user experiences, we may collect and use
certain information if you consent to use additional functions in the App.
Please note, if you do not provide such information, you may continue to use
basic Services of the App and connected Smart Devices, but certain features
based on these additional functions may not be available. These additional
functions may include:
1) Additional functions based on location information:
When you enable the location-based functions through
permission settings on your mobile device, we will collect and process your
location information to enable these functions, such as pairing with your Smart
Devices. Also, we may collect information about your real-time precise or
non-precise geo-location when you use certain Smart Devices or the Services,
such as robot cleaner and weather service.
Based on your consent, when you enable the geo-fence
feature, your location information will be generated and shared with Google
Maps services. Please note that Google has corresponding data protection
measures, which you may refer to Google Data Protection Terms for more details:
https://privacy.google.com/businesses/gdprservices/.
You may reject such use of your location information by managing the permission
settings in the Services, upon which we will cease to collect and use your
location information. 2) Additional services based on camera:
You may use the camera to scan the code by turning on
the camera permission to pair with a Smart Device, take video, etc. Please be
aware that even if you have agreed to enable the camera permission, we will
only obtain information when you actively use the camera for scanning codes,
video recording, etc.
3) Additional services for accessing and uploading pictures/videos based on photo albums (picture library/video
library):
You can use this function to upload your
photos/pictures/videos after turning on the photo album permission, so as to
realize functions such as changing the avatar, reporting device usage problems
by providing photo proofs, etc.. When you use the photos and other functions,
we will not recognize this information; but when you report a device usage
problem, we may use the photos/pictures you upload to locate your problem.
4) Additional services related to microphone-based service:
You can use the microphone to send voice information
after turning on the microphone permission, such as shooting videos, waking up
the voice assistant, etc. For these functions, we will collect your voice
information to recognize your command. Please be aware that even if you have
agreed to enable the microphone permission, we will only obtain voice
information through the microphone when you voluntarily activate the microphone in the App.
5) Additional services based on storage permissions:
The purpose is to ensure the stable operation of the
App by utilizing the storage permission. After you give or indicate the permission
to read/write your mobile device’s storage, we will access pictures, files,
crash log information and other necessary information from your mobile device’s
storage to provide you with functions, such as information publications, or
record the crash log information locally.
Please note that if you turn on any permission, you
authorize us to collect and use relevant personal information to provide you
with corresponding Services. Once you turn off any permission, we will take it
as canceling the authorization, and we will no longer continue to collect
Personal Data based on the corresponding permissions, and the related functions
may be terminated. However, your decision to turn off the permission will not
affect the previous collection and use of information based on your
authorization.
2. Information We Collect Automatically
Device Information: When you interact with our
Product, we automatically collect device information, such as the MAC address
of your devices, IP address, wireless connection information, operating system
type and version, application version number, push notification identifier, log
files, and mobile network information.
Usage Data: During your interaction with our Sites
and Services, we automatically collect usage data relating to visits, clicks,
downloads, messages sent/received, and other usage of our Sites and Services.
Log Information: When you use our app, the system and
exception log may be uploaded.
Please note that one cannot identify a specific
individual by using Device Information or Log Information alone. However, if
these types of non-personal information, combined with other information , may
be used to identify a specific individual, such non-personal information will
be treated as Personal Data. Unless we have obtained your consent or unless
otherwise provided by data protection laws and regulations, we will anonymize
and desensitize such non-personal information.
Location Information: When you enable location-based
functions through permission settings on your mobile device, we will collect
and process your location information to enable certain functions, such as
pairing with your Smart Devices. Also, we may collect information about your
real-time precise or non-precise geo-location when you use our specific
Products or Services, such as Agunto AGU-BA1.
Based on your consent, when you enable the geo-fence
feature on the Products, your location information will be generated and shared
with Google Map services. Please note that Google has corresponding data
protection measures, which you may refer to Google Data Protection Terms for
more details: https://privacy.google.com/businesses/gdprservices/.
You may reject such use of your location information by managing the permission
settings in the Products, upon which we will cease to collect and use your
location information.
3. Smart Devices Related Information:
Basic Information of Smart Devices: When you connect
your Smart Devices with our Products or Services, we may collect basic
information about your Smart Devices such as device name, device ID, online
status, activation time, firmware version, and upgrade information.
Information Reported by Smart Devices: Depending on
the different Smart Devices you elect to connect with our Products or Services,
we may collect different information reported by your Smart Devices. Smart
scales or fitness trackers may report your height, weight, body fat content
(BFM) , Body mass index (BMI) and skeletal muscle content (SMM);
Please note that when you actively agree to enter the
App name and the application is connected to the Apple Health app, we will
share your measurement data with Apple Health (including only your BMI, height,
weight and body fat% data). The purpose of sharing data is only to measure and
analyze health-related indicators related to you, and it will never be
disclosed to other third parties. You can close at any time by managing the
HealthKit settings page. Agunto. The application is authorized to connect with
Apple Health. Smartcamera’sand video doorbells can collect images
or videos created by you or other users.
Purposes and legal basis for processing Personal Data
The purpose for which we may process information
about you are as follows:
Provide You Services: We process your account and
profile data, device information, usage data, location information, and Smart
Device related information to provide you with our Products and Services that
you have requested or purchased. The legal basis for this processing is to
perform our contract with you according to our Terms of Use.,
Improve Our Services: We process your device
information, usage data, location information and Smart Device related
information to ensure the functions and safety of our Products, to develop and
improve our Products and Services, to analyze the efficiency of our operations,
and to prevent and trace fraudulent or inappropriate usage. The legal basis for
this processing is to perform our contract with you according to
our Terms of Use.
Non-marketing Communication: We process your Personal
Data to send you important information regarding the Services, changes to our
terms, conditions, and policies and/or other administrative information. At the
same time, we will also send you notifications related to the services you have
purchased, such as alert services. You can check the [App Notification] in the
App to manage these communications. When you decide not to enable the
Notifications function, we will no longer process your information for such
purpose. The legal basis for this processing is to perform our contract with
you according to our Terms of Use.
Marketing Communication: We may process your Personal
Data to provide marketing and promotional materials to you on the Services. If
we do so, each communication we send you will contain instructions permitting
you to opt-out of receiving future communications of that nature. If you do not
agree to Agunto sending you marketing communications, you may opt out when you
enter the App, or by changing your preferences in [Privacy Settings] of the
App. The legal basis for this processing is your consent.
Personalization: We may process your account and
profile data, usage data, device information to personalize product design and
to provide you with services tailored for you, such as recommending and
displaying information and advertisements regarding products suited to you, and
to invite you to participate in surveys relating to your use of the Services.
If you do not allow us to process your Personal Data for personalization, you
may opt out when you enter the App, or by changing your preferences in [Privacy
Settings] in the App. The legal basis for this processing is your consent.
Legal Compliance: We may process your Personal Data
as we believe to be necessary or appropriate:
a) to comply with applicable laws and regulations;
b) to comply with legal process;
c) to respond to requests from public and government authorities
d) to enforce our terms and conditions;
e) to protect our operations, business and systems;
f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and
g) to allow us to pursue available remedies or limit the damages that we may sustain.
If there is any change in the purposes for processing
your personal data, we will inform such change to you via email and/or a
prominent notice on our website of such changes of purposes, and choices you
may have regarding your Personal Data.
Who do we Share Personal Data with?
At Homevitaal, we only share Personal Data in ways
that we tell you about. We may share your Personal Data with the following
recipients:
To our third-party service providers who perform
certain business-related functions for us, such as website hosting, data
analysis, payment and credit card processing, infrastructure provision, IT
services, customer support service, e-mail delivery services, and other similar
services to enable them to provide services to us.
To our customers and other business partners who
provide you, directly or indirectly, with your Smart Devices, and/or networks
and systems through which you access and use our Sites and Services.
To an affiliate or other third party in the event of
any reorganization, merger, sale, joint venture, assignment, transfer or other
disposition of all or any portion of our business, assets or stock (including
without limitation in connection with any bankruptcy or similar proceedings).
In such an event, you will be notified via email and/or a prominent notice on
our website of any change in ownership, incompatible new uses of your Personal
Data, and choices you may have regarding your Personal Data.
As we believe to be necessary or appropriate:
a) to comply with applicable laws and regulations;
b) to comply with legal process;
c) to respond to requests from public and government authorities, including public and government authorities
outside your country of residence;
d) to enforce our terms and conditions;
e) to protect our operations, business and systems;
f) to protect our rights, privacy, safety or property, and/or that of other users, including you;
g) to allow us to pursue available remedies or limit the damages that we may sustain.
To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
Except for the third parties described above, to third parties only with your consent.
International Transfer of Information Collected
Homevitaal will comply with applicable data
localization requirements in corresponding jurisdictions with respect to
storage of data. To facilitate our operation, we may transfer, store and
process your Personal Data in jurisdictions other than where you live. Laws in
these countries may differ from the laws applicable to your country of
residence. When we do so, we will ensure that an adequate level of protection
is provided for the information by using one or more of the following
approaches:
If you would like further detail on the safeguards we
have in place, you can contact us directly as described in this Privacy Policy.
Your
Rights Relating to Your Personal Data
We respect your rights and control over your Personal
Data. You may exercise any of the following rights:
You do not have to pay a fee and we will aim to
respond you within 30 days. If you decide to email us, in your request, please
make clear what information you would like to have changed, whether you would
like to have your Personal Data deleted from our database or otherwise let us
know what limitations you would like to put on our use of your Personal Data.
Please note that we may ask you to verify your identity before taking further
action on your request, for security purposes.
You may:
Request access to the Personal Data that we process
about you;
Request that we correct inaccurate or incomplete
Personal Data about you;
Request deletion of Personal Data about you;
Request restrictions, temporarily or permanently, on
our processing of some or all Personal Data about you;
Request transfer of Personal Data to you or a third
party where we process the data based on your consent or a contract with you,
and where our processing is automated; and
Opt-out or object to our use of Personal Data about
you where our use is based on your consent or our legitimate interests.
Withdrawal of consent: We will exercise your privacy
right to withdraw consent through the following approaches:
1) For privacy permissions acquired through device
system settings, your consent can be withdrawn by changing device permissions,
including location, camera, photo album (picture library/video library),
microphone, Bluetooth settings, notifications and other related functions;
2) In the marketing communications that you agree to,
the information we send to you contains instructions that allow you to withdraw
your consent in accordance with the “unsubscribe” method described in the
information;
3) Unbind the Smart Device through the app, and the
information related to the Smart Device will not be collected;
4) By using product with the visitor mode, we will
not collect any personal data about you;
When you withdraw your consent or authorization, we
may not be able to continue to provide you with the products or services
correspondingly. However, your withdrawal of your consent or authorization will
not affect the processing of personal information based on your consent before
the withdrawal.
About
Deletion of the Account: You can find the Delete function through Me &rt;
Settings at the upper right corner &rt; Account and Security &rt; Delete
Account
Security
We use commercially reasonable physical,
administrative, and technical safeguards to preserve the integrity and security
of your Personal Data. Homevitaal provides various security strategies to
effectively ensure data security of user and device. As for device access, Homevitaal proprietary
algorithms are employed to ensure data isolation, access authentication,
applying for authorization. As for data communication, communication using
security algorithms and transmission encryption protocols and commercial
level information encryption transmission based on dynamic keys are
supported. As for data processing, strict data filtering and validation and
complete data audit are applied. As for data storage, all confidential
information of users will be safely encrypted for storage. If you have reason
to believe that your interaction with us is no longer secure (for example, if
you feel that the security of any account you might have with us has been
compromised), you could immediately notify us of the problem by emailing info@homevitaal.nl.
Data Retention
We process your Personal Data for the minimum period
necessary for the purposes set out in this Privacy Policy, unless there is a
specific legal requirement for us to keep the data for a longer retention
period. We determine the appropriate retention period based on the amount,
nature, and sensitivity of your Personal Data, and after the retention period
ends, we will destruct your Personal Data. When we are unable to do so for
technical reasons, we will ensure that appropriate measures are put in place to
prevent any further such use of your Personal Data.
Children’s Privacy
Protecting the privacy of young children is
especially important to us. The Services are not directed to individuals under
the age of thirteen (13)(or such other age provided by applicable law in your
country/region of residence), and we request that these individuals do not
provide any Personal Data to us. We do not knowingly collect Personal Data from
anyone under the age of thirteen (13) unless we first obtain permission from
that child’s parent or legal guardian. If we become aware that we have
collected Personal Data from anyone under the age of thirteen (13) without
permission from that child’s parent or legal guardian, we will take steps to
remove that information.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes
to our information practices. If we make any material changes we will notify
you by email (send to the e-mail address specified in your account) or by means
of a notice in the mobile applications prior to the change becoming effective.
We encourage you to periodically review this page for the latest information on
our privacy practices.
Contact Us
If you have any questions about our practices or this
Privacy Policy, please contact us as follows:
Homevitaal
Postal Mailing Address: Paradijsselpark 139, 2904 PA
Capelle aan den Ijssel The Nethelands
Email: info@homevitaal.nl