Airspool Privacy Policy
Updated: February 14, 2022 Airspool, LLC and/or its assigns (“we”, “us”,
“our”, Airspool, Airspool LLC) is/are committed to protecting your privacy.
This Privacy Policy (“Policy”) describes our practices in connection with
information privacy on Personal Data we process through your individual use of
the following services, products, and related mobile applications
(collectively, the “Products”):Airspool Mobile Application:In this Privacy Policy, “Personal Data” means
information that can be used to identify an individual, either from that
information alone, or from that information and other information we have
access to about that individual. “Smart Devices” refers to those nonstandard
computing devices produced or manufactured by hardware manufacturers, with
human-machine interface and the ability to transmit data that connect
wirelessly to a network, including: smart home appliances, smart wearable
devices, smart air cleaning devices, etc. “Apps” refers to those mobile
applications developed by Airspool LLC that provide end users remote control to
Smart Devices and with the ability to connect to the supplier IoT Platform.For other branded mobile applications powered by
Airspool, our Clients control all the Personal Data collected through our
Products. We collect the information under the direction of our Clients and the
processing of such information shall be limited to the purpose of providing the
service for which our Clients has engaged us
Personal Data we collect:In order to provide our services to you, we will
ask you to provide necessary Personal Data that is required to provide those
services. If you do not provide your Personal Data, we may not be able to
provide you with our products or services.Information You Voluntarily Provide Us:Account or Profile Data: When you register an
account with us, we may collect your name and contact details, such as your
email address, phone number, user name, and login credentials. During your
interaction with our Products, we may further collect your nickname, profile
picture, country code, language preference or time zone information into your
account.Feedback: When using feedback and suggestion
features in our Products, we will collect your email address, mobile phone
number and your feedback content to address your concerns or questions and
solve device failures on a timely basis.Information We Collect Automatically:Device Information: When you interact with our
Product, we automatically collect device information, such as the MAC address
of your devices, IP address, wireless connection information, operating system
type and version, application version number, push notification identifier, log
files, and mobile network information.
Usage Data: During your
interaction with our Sites and Services, we automatically collect usage data
relating to visits, clicks, downloads, messages sent/received, and other usage
of our Sites and Services.Log Information: When you use our app, the
system and exception log may be uploaded.Location Information: We may collect information
about your real-time precise or non-precise geo-location when you use our
specific Products or Services, such as Solar Air Conditioner.
Smart Devices Related Information:
Basic Information of Smart Devices: When you
connect your Smart Devices with our Products or Services, we may collect basic
information about your Smart Devices such as device name, device ID, online
status, activation time, firmware version, and upgrade information.
Information Reported by Smart Devices: Depending
on the different Smart Devices you elect to connect with our Products or
Services, we may collect different information reported by your Smart Devices.
Purposes and legal basis for
processing Personal Data:
The purpose for which we may
process information about you are as follows:
Provide You Services: We process your account
and profile data, device information, usage data, location information, and
Smart Device related information to provide you with our Products and Services
that you have requested or purchased. The legal basis for this processing is to
perform our agreement with you according to our Terms of Use.
Improve Our Services: We process your device
information, usage data, location information and Smart Device related
information to ensure the functions and safety of our Products, to develop and
improve our Products and Services, to analyze the efficiency of our operations,
and to prevent and trace fraudulent or inappropriate usage. The legal
basis for this processing is to perform our agreementwith you according to
our Terms of Use.
Non-marketing Communication: We process
your Personal Data to send you important information regarding the Services,
changes to our terms, conditions, and policies and/or other administrative
information. Because this information may be important, you may not opt-out of
receiving such communications. The legal basis for this processing is to
perform our agreement with you according to our Terms of Use.
Marketing Communication: We may process your
Personal Data to provide marketing and promotional materials to you on our
Products and Services. If we do so, each communication we send you will
contain instructions permitting you to opt-out of receiving future
communications of that nature. The legal basis for this processing is
your consent. Additionally, if you consent to participate in any
lottery, contest or other promotions we may offer, we may use your Personal
Data to manage such activities.
Personalization: We may process your account
and profile data, usage data, device information to personalize product design
and to provide you with services tailored for you, such as recommending and
displaying information and advertisements regarding products suited to you, and
to invite you to participate in surveys relating to your use of our Products.
The legal basis for this processing is your consent.
Legal Compliance: We may process your Personal
Data as we believe to be necessary or appropriate: (a) to comply with
applicable laws and regulations; (b) to comply with legal process; (c) to
respond to requests from public and government authorities (d) to enforce our
terms and conditions; (e) to protect our operations, business and systems; (f)
to protect our rights, privacy, safety or property, and/or that of other users,
including you; and (g) to allow us to pursue available remedies or limit the
damages that we may sustain.
The sharing of personal data:
Airspool will only share Personal Data in ways about
which we tell you. We may share your Personal Data with the following
recipients:
To our third-party service providers who
perform certain business-related functions for us, such as website hosting,
data analysis, payment and credit card processing, infrastructure provision, IT
services, customer support service, e-mail delivery services, and other similar
services to enable them to provide services to us.
To our customers and other business partners
who provide you, directly or indirectly, with your Smart Devices, and/or
networks and systems through which you access and use our Sites and Services.
To an affiliate or other third party in the
event of any reorganization, merger, sale, joint venture, assignment, transfer
or other disposition of all or any portion of our business, assets or stock
(including without limitation in connection with any bankruptcy or similar
proceedings). In such an event, you will be notified via email and/or a
prominent notice on our website of any change in ownership, incompatible new
uses of your Personal Data, and choices you may have regarding your Personal
Data.
As we believe to be necessary or appropriate:
(a) to comply with applicable laws and regulations; (b) to comply with legal
process; (c) to respond to requests from public and government authorities,
including public and government authorities outside your country of residence;
(d) to enforce our terms and conditions; (e) to protect our operations,
business and systems; (f) to protect our rights, privacy, safety or property,
and/or that of other users, including you; and (g) to allow us to pursue
available remedies or limit the damages that we may sustain.
To subsidiaries or affiliates within our
corporate family, to carry out regular business activities.
Except for the third parties
described above, to third parties only with your consent.
International Transfer of
Information Collected:
To facilitate our operation,
we may transfer, store and process your Personal Data in jurisdictions other
than where you live. Laws in these countries may differ from the laws
applicable to your country of residence.
Your Rights Relating to Your
Personal Data:
We respect your rights and control over your
Personal Data. You may exercise any of the following rights:
Via the “Profile – Personal Center” in our
Products:
You do not have to pay a fee and we will aim to
respond you within 30 days. If you decide to email us, in your request, please
make clear what information you would like to have changed, whether you would
like to have your Personal Data deleted from our database or otherwise let us
know what limitations you would like to put on our use of your Personal Data.
Please note that we may ask you to verify your identity before taking further
action on your request, for security purposes.If we cannot comply with your request, we may terminate this and other
related Airspool app agreements with you, and you may terminate thins and other
related Airspool app agreements with us.
Security
We use commercially reasonable physical,
administrative, and technical safeguards to preserve the integrity and security
of your Personal Data. Airspool provides various security strategies to
effectively ensure data security of user and device. As for device access Airspool
proprietary algorithms are employed to ensure data isolation, access
authentication, applying for authorization. As for data communication,
communication using security algorithms and transmission encryption protocols
and commercial level information encryption transmission based on dynamic keys
are supported. As for data processing, strict data filtering and validation and
complete data audit are applied. As for data storage, all confidential
information of users will be safely encrypted for storage. If you have reason
to believe that your interaction with us is no longer secure (for example, if
you feel that the security of any account you might have with us has been
compromised), you should immediately notify us of the problem by emailing
contact@airspool.com
Data Retention
We process your Personal Data for the minimum
period necessary for the purposes set out in this Privacy Policy, unless there
is a specific legal requirement for us to keep the data for a longer retention
period. We determine the appropriate retention period based on the amount,
nature, and sensitivity of your Personal Data, and after the retention period
ends, we will destruct your Personal Data. When we are unable to do so for
technical reasons, we will ensure that appropriate measures are put in place to
prevent any further such use of your Personal Data.
Changes to this Privacy
Policy
We may update this Privacy Policy to reflect
changes to our information practices. If we make any material changes we will
notify you by email (send to the e-mail address specified in your account) or
by means of a notice in the mobile applications prior to the change becoming
effective. We encourage you to periodically review this page for the latest
information on our privacy practices.
Contact Us
If you have any questions about our practices
or this Privacy Policy, please contact us as follows:
Airspool LLC
611 N. Main St., Ste. 150
Las Vegas, NV89101