Ofstar Mobi Privacy Policy
Effective Date: 2024/4/24
Updated: 2024/4/24
GREENZONE TECHNOLOGY LIMITED and
subsidiaries (“we”, “us”, “our”, “GREENZONE TECHNOLOGY LIMITED”) are committed
to protecting your privacy. This Privacy Policy (“Policy”) describes our
practices in connection with information privacy on Personal Data we process
through your individual use of the following services, products, and related
mobile applications (collectively, the “Products”):
·Ofstar Mobi Mobile
Application
Before you use our Products,
please carefully read through this Policy and understand our purposes and
practices of collection, processing of your Personal Data, including how we
use, store, share and transfer Personal Data. In the Policy you will also find
ways to execute your rights of access, update, delete or protect your Personal
Data.
When you accept this Policy when
you register with your Personal Data, or if you start to use our Products and
does not expressly object to the contents of this Policy, we will consider that
you fully understand and agree with this Policy. If you have any question r
regarding this Policy, please do not hesitate to contact us via:
For other branded mobile
applications powered by GREENZONE TECHNOLOGY LIMITED, our Clients control all
the Personal Data collected through our Products. We collect the information
under the direction of our Clients and the processing of such information shall
be limited to the purpose of providing the service for which our Clients has
engaged us. If you are a customer of one of our Clients and would no longer
like to be contacted by one of our Clients that use our service, please contact
the Client that you interact with directly.
Definition
In this Policy, Personal Data
means information generated, collected, recorded and/or stored, electronically
or otherwise, that can be used to identify an individual or reflect the
activity of an individual, either from that information alone, or from that
information and other information we have access to about that individual.
Personal Sensitive Data includes
personal biometric information, communication records and contents, health
information, transaction information, and precise location information. When we
collect Personal Sensitive Data from you, we will generate an explicit
notification for your consent before we collection personal sensitive data
about you.
Smart Devices refers to those
computing devices produced or manufactured by hardware manufacturers, with
human-machine interface and the ability to transmit data that connect
wirelessly to a network, including: smart home appliances, smart wearable devices,
smart air cleaning devices, etc.
Apps refers to those mobile
applications developed by GREENZONE TECHNOLOGY LIMITED that provide end
users remote control to Smart Devices and with the ability to connect to the
supplier IoT Platform.
What Personal Data do we collect
In order to provide our services
to you, we will ask you to provide necessary Personal Data that is required to
provide those services. If you do not provide your Personal Data, we may not be
able to provide you with our products or services.
1.Information You Voluntarily Provide Us
·Registered Account Data: When you register an account
with us, we may collect your name and contact details, such as your email
address, phone number, user name, and login credentials. During your
interaction with our Products, we may further collect your nickname, profile
picture, country code, language preference or time zone information into your
account.
If you authorize login to the Products with a third party
account, we will obtain from such third party your account information (such as
portrait, nickname, region, gender, etc.) which may be bound with your GREENZONE
TECHNOLOGY LIMITED account for quick login. We will ensure compliance with
applicable data protection laws and regulations, as well as agreements,
policies or documentations agreed with such third party regarding sharing
personal information, in processing your Personal Data.
·Non-registered Account: If you do not want to provide
your account data when you start to use any of the Services, you may use the
App without logging in or creating an account, namely the “Try Now” mode, and
you may still use certain Services, such as searching and browsing any features
on the App by creating a guest ID. When you are using the "Try Now"
mode, we will not collect Personal Data related to your account. Collection and
use of the Personal Data collected here will be limited to: the time of
entering the App, operating system of your mobile phone, and the purposes you
have authorized in using the additional functions of the App and/or the Smart
Devices. For instance, if you enable the location setting in the "Try
Now" mode, the location data will be uploaded for supporting the function.
Once you exit from the "Try Now" mode, we will remove your data
instantly and permanently.
However, if the Services you request or purchase are
based on your account, please go to the registration/login page for guidance.
·Feedback: When using feedback and suggestion features in
our Products, we will collect your email address, mobile phone number and your
feedback content to address your problems and solve device failures on a timely
basis.
Information based on additional functions:
In order to offer you with more
convenient and higher-quality Services with optimized user experiences, we may
collect and use certain information if you consent to use additional functions
in the App. Please note, if you do not provide such information, you may
continue to use basic Services of the App and connected Smart Devices, but
certain features based on these additional functions may not be available.
These additional functions may include:
1)Additional functions based on location information:
When you enable the location-based
functions through permission settings on your mobile device, we will collect
and process your location information to enable these functions, such as
pairing with your Smart Devices. Also, we may collect information about your:
a) real-time and precise location, for instance when you choose to use the
automation scenarios for controlling your Smart Devices, or b) non-precise
geo-location when you use certain Smart Devices or the Services, such as robot
cleaner and weather service.
Based on your consent, when you
enable the geo-fence feature, your location information will be generated and
shared with Google Maps services. Please note that Google has corresponding
data protection measures, which you may refer to Google’s Data Processing and
Security Terms for more details.
You may disable the collection and
use of your location information by changing your mobile device settings
("My - Setting - Privacy Right Setting - Switch on/off Location
Information"), upon which we will cease to collect and use your location
information.
2)Additional services based on camera:
You may use the camera to scan the
code by turning on the camera permission to pair with a Smart Device, take
video, etc. Please be aware that even if you have agreed to enable the camera
permission, we will only obtain information when you actively use the camera
for scanning codes, video recording, etc.
You may opt-out the using of
camera permission: "My - Setting - Privacy Right Setting - Switch on/off
Camera".
3)Additional services for accessing and uploading pictures/videos based
on photo albums (picture library/video library):
You can use this function to
upload your photos/pictures/videos after turning on the photo album permission,
so as to realize functions such as changing the avatar, reporting device usage
problems by providing photo proofs, etc.. When you use the photos and other
functions, we will not recognize this information; but when you report a device
usage problem, we may use the photos/pictures you upload to locate your
problem.
You may opt-out the using of photo
album permission: "My - Setting - Privacy Right Setting - Switch on/off
Photo Album".
4)Additional services related to microphone-based service:
You can use the microphone to send
voice information after turning on the microphone permission, such as shooting
videos, waking up the voice assistant, etc. For these functions, we will
collect your voice information to recognize your command. Please be aware that
even if you have agreed to enable the microphone permission, we will only
obtain voice information through the microphone when you voluntarily activate
the microphone in the App.
You may opt-out the using of
microphone permission: "My - Setting - Privacy Right Setting - Switch
on/off Microphone".
5)Additional services based on storage permission(Android):
The purpose is to ensure the
stable operation of the App by utilizing the storage permission. After you give
or indicate the permission to read/write your mobile device’s storage, we will
access pictures, files, crash log information and other necessary information
from your mobile device’s storage to provide you with functions, such as
information publications, or record the crash log information locally.
You may opt-out the using of
storage permission: "My - Setting - Privacy Right Setting - Switch on/off
Storage".
6)Additional services based on Notification permission:
The reason why we ask you for the
permission is to send you notifications about using the Smart Devices or
Services, especially if you have purchased security services and you require an
alert or message so that you can capture the real-time status.
You may opt-out the using of App
notifications: "My - Message Center - Setting - Switch on/off
Notifications".
7) Additional services based on Alert Window permission:
You may choose to bind a camera in
the App and require the App to display the real-time image of the camera in a
separate window.
You may opt-out the using of alert
window information: "My - Setting - Privacy Right Setting - Switch on/off
Alert Window".
8) Additional services based on Bluetooth permission:
You can enable Bluetooth functions
after turning on the permission, including controlling the Smart Devices,
acquiring status of, discovering and configuring Smart Devices. In these
functions, we will communicate with Smart Devices via Bluetooth. Please be
aware that even if you have agreed to enable the Bluetooth permission, we will
only use Bluetooth for communication in these scenarios: display device status
on the home page and Smart Device panel; perform device control on the home
page and Smart Device panel; discovering Smart Devices on the home page and the
add device page, Smart Device distribution network.
You may opt-out the using of
Bluetooth via "My - Settings - Privacy Setting - Disable/Enable Bluetooth
permission".
9)Additional services based on HomeKit permission (iOS):
You can enable related functions
after enabling HomeKit permissions, including discovering Smart Devices,
enabling Smart Device network configuration, controlling Smart Devices, and
checking device status. Among these functions, we will process data with the
"Home“ App that comes with the iOS system through HomeKit. Please be aware
that even if you have agreed to enable the HomeKit permission, we will only use
it in these scenarios: on the home page, to discover HomeKit devices, HomeKit
device network configuration; in "Settings - HomeKit" for discovering
HomeKit devices, HomeKit device network configuration.
You may opt-out the using of
HomeKit permission via "My - Settings - Privacy Settings-Turn off/on
HomeKit permission".
10)Additional services based on HealthKit (iOS):
You can proactively enable related
functions after enabling HealthKit permission, including statistics on weight,
height, running, and swimming. In these functions, we will exchange data with
the health-related functionalities that comes with the iOS system through
HealthKit. Please be aware that even if you have agreed to enable HealthKit
permission, we will only use them in these scenarios: when you use the
health-related Smart Device, such as body fat scales, bracelets, watch and
consent to use the HealthKit, the data reported by the Smart Device will be
transferred to HealthKit.
You may opt-out the using of
HealthKit permission via "My - Settings - Privacy Settings - Turn off/on
HealthKit permission".
Please note that if you turn on
any permission, you authorize us to collect and use relevant personal
information to provide you with corresponding Services. Once you turn off any
permission, we will take it as canceling the authorization, and we will no
longer continue to collect Personal Data based on the corresponding
permissions, and the related functions may be terminated. However, your
decision to turn off the permission will not affect the previous collection and
use of information based on your authorization.
2.Information We Collect Automatically
·Mobile Device
Information: When you interact with our
Services, in order to provide and maintain the normal operation of our
Services, to improve and optimize our Services, and to protect your account
security as well, we automatically collect mobile device information, such as mobile
device model number, IP address, wireless connection information, the type and
version of the operating system, application version number, push
notification identifier, log files, and mobile network information. Meanwhile,
we will collect your software version number. In order to ensure the security
of the operating environment or to provide services, we will collect
information about the installed mobile applications and other software you use.
·Usage Data: During your interaction with our websites and Services,
we automatically collect usage data relating to visits, clicks, downloads,
messages sent/received, and other usage of our websites and Services.
·Log
Information: When you use the App, in order
to improve your user experience, the system and exception log may be uploaded,
including your IP address, language preference setting, operating system
version, date or time of access, so that we can facilitate and accurately
identify problems and help you solve them in timely manner.
Please note that we cannot identify a specific individual by using device
information or log information alone. However, if these types of non-personal
information, combined with other information, may be used to identify a
specific individual, such information will be treated as Personal Data. Unless
we have obtained your consent or unless otherwise provided by data protection
laws and regulations, we will aggregate or desensitize such information..
3.Smart Devices Related Information:
·Basic
Information of Smart Devices: When you
connect your Smart Devices with the Services, we may collect basic information
about your Smart Devices such as device name, device ID, online status,
activation time, firmware version, and upgrade information.
·Information
collected during the process of connecting to a Smart Device: Based on the type of Smart Device you need to connect,
the basic information collected includes: Wi-Fi information, device MAC
address, etc.
·Information
Reported by Smart Devices: Depending on
the different Smart Devices you elect to connect with our Products or Services,
we may collect different information reported by your Smart Devices. For
example, Please enter information about
the smart device report.
Please note that when you actively agree to enter the App
name and the application is connected to the Apple Health, we will share your
measurement data with Apple Health (including only your BMI, height, weight and
body fat% data). The purpose of sharing data is only to measure and analyze
health-related indicators related to you, and it will never be disclosed to
other third parties. You can close at any time by managing the HealthKit
settings page.
Purposes and legal basis for processing
Personal Data
The purpose for which we may
process information about you are as follows:
·Provide You
with Our Services: We process
your account data, mobile device information, usage data, location information,
and Smart Device related information to provide you with the Services that you
have requested.
·Improve Our
Services: We process your mobile device
information, usage data, location information and Smart Device related
information to ensure the functions and safety of the Services, to develop and
improve the Services, to analyze the efficiency of our operations and to prevent
and trace fraudulent or inappropriate usage.
·Non-marketing
Communication: We process your Personal Data to
send you important information regarding the Services, changes to our terms,
conditions, and policies and/or other administrative information. At the same
time, we will also send you notifications related to the services you have
purchased, such as alert services. You can check the “App Notification” in the
App ("Me &rt; Message Center &rt; Setting &rt; Notification Setting”) to
manage these communications. When you decide not to enable the Notifications
function, we will no longer process your information for such purpose.
·Data Analysis: In order to analyze the usage of the products we provide
and improve your user experience, we will analyze the data you provide us, a)
we need to check your problems when you encounter any malfunctions during the
usage of the product, under such circumstance, you may not able to opt-out
because it is highly relate to your functionalities and quality of using our
product and service, and b) analyze data about how you interface with the
product or under particular scenarios so that you can better enjoy the convenience
brought by our Services, under such circumstance, if you do not agree to data
analysis of your data, you can enter the privacy settings of App (“My &rt;
Settings &rt; Privacy Settings &rt; Data Analysis”) to opt-out your selection.
The legal basis for such processing is based on your consent.
·Marketing
Communication and Personalization: We may process your account data, usage data, device information to
personalize product design and to provide you with services tailored for you,
such as recommending and displaying information and advertisements regarding
products suited to you, and to invite you to participate in surveys relating to
your use of the Services. If you do not allow us to process your Personal Data
for personalization, you may opt out when you enter the App, or by changing
your preferences in “Privacy Settings” (“Me&rt; Settings &rt; Privacy Settings
&rt; Personalization”) in the App. The legal basis for this processing is your
consent.
·Legal
Compliance. We disclose information if we
are legally required to do so, or if we have a good faith belief that such use
is reasonably necessary to:
·comply with a legal obligation, process or request;
·enforce our User Agreement and other agreements,
policies, and standards, including investigation of any potential violation
thereof;
·protect the rights, property or safety of us, our users,
a third party or the public as required or permitted by law; or
·detect, prevent or otherwise address security, fraud or
technical issues.
If there is any change in the
purposes for processing your personal data, we will inform such change to you
via email and/or a prominent notice on our website of such changes of purposes,
and choices you may have regarding your Personal Data.
Who do we Share Personal Data with?
At GREENZONE TECHNOLOGY LIMITED,
we only share Personal Data in ways that we tell you about. We may share your
Personal Data with the following recipients:
·To our third-party service providers who perform certain
business-related functions for us, such as website hosting, data analysis,
payment and credit card processing, infrastructure provision, IT services,
customer support service, e-mail delivery services, and other similar services
to enable them to provide services to us.
·To our customers and other business partners who provide
you, directly or indirectly, with your Smart Devices, and/or networks and
systems through which you access and use our websites and Services.
·To subsidiaries or affiliates within our corporate family
for purpose of regular business activities based on our instructions and in
compliance with applicable law, this Policy and other appropriate
confidentiality and security measures.
·To an affiliate or other third party in the event of any
reorganization, merger, sale, joint venture, assignment, transfer or other
disposition of all or any portion of our business, assets or stock (including
without limitation in connection with any bankruptcy or similar proceedings).
In such an event, you will be notified via email and/or a prominent notice on
our website of any change in ownership, and choices you may have regarding your
Personal Data.
·As we believe in good faith that access to, or use,
preservation, or disclosure of the information is reasonably necessary or
appropriate to:
(a)Comply with applicable law, regulation, legal process,
or lawful governmental request;
(b)Enforce our User Agreement and other agreements,
policies, and standards, including investigation of any potential violation
thereof;
(c) Protect our operation and business systems;
(d)Protect the rights, property or safety of us, our
users, a third party or the public as required or permitted by law; or
(e)Perform risk management, screening and checks for
unlawful, fraudulent, deceptive or malicious activities.
Except for the third parties
mentioned above, we only disclose your Personal Data to other third parties
with your consent.
International Transfer of Information
Collected
GREENZONE TECHNOLOGY LIMITED will
comply with applicable data localization requirements in corresponding
jurisdictions with respect to storage of data. To facilitate our operation, we
may transfer, store and process your Personal Data in jurisdictions other than
where you live. Laws in these countries may differ from the laws applicable to
your country of residence. When we do so, we will ensure that an adequate level
of protection is provided for the information by using one or more of the
following approaches:
·Agreement on the basis of approved EU standard
contractual clauses per GDPR Art. 46. For more information,
see https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en.
If you would like further detail
on the safeguards we have in place, you can contact us directly as described in
this Privacy Policy.
Your Rights Relating to Your Personal Data
We respect your rights and control
over your Personal Data. You may exercise any of the following rights:
You do not have to pay a fee and
we will aim to respond you within 30 days. If you decide to email us, in your
request, please make clear what information you would like to have changed,
whether you would like to have your Personal Data deleted from our database or
otherwise let us know what limitations you would like to put on our use of your
Personal Data. Please note that we may ask you to verify your identity before
taking further action on your request, for security purposes.
You may:
·Request access to the Personal Data that we process about
you: "My-Setting-Privacy Settings-Personal Data Export";
·Request that we correct inaccurate or incomplete Personal
Data about you: 1) Modify your account number (email address or phone number):
"My-Setting-Account and Security-Change your Account"; 2) Modify the
nickname and/or time zone: "My-Personal Information";
·Request deletion of Personal Data about you:
"My-Setting-Account and Security-Delete Account", when you confirm
the deletion of your account, your Personal Data will be deleted accordingly.
·Request restrictions, temporarily or permanently, on our
processing of some or all Personal Data about you: Please send over your
request through "My-FAQ & Feedback"
·Request transfer of Personal Data to you or a third party
where we process the data based on your consent or a contract with you, and
where our processing is automated: Please send over your request through
"My-FAQ & Feedback"
·Opt-out or object to our use of Personal Data about you
where our use is based on your consent or our legitimate interests.
We will exercise your privacy
right to withdraw consent through the following approaches:
1)For privacy permissions acquired
through device system settings, your consent can be withdrawn by changing
device permissions, including location, camera, photo album (picture
library/video library), microphone, Bluetooth settings, notification settings
and other related functions;
2)You may opt-out the
non-marketing communication through “Me &rt; Message Center &rt; Notification
Settings” to manage your selection;
3)You may opt-out the data
analysis features through “Me &rt; Settings &rt; Privacy Settings”;
4)You may opt-out the
Personalization feature through “Me &rt; Settings &rt; Privacy Settings &rt;
Personalization”;
5)Unbind the Smart Device through
the App, and the information related to the Smart Device will not be collected;
6)By using product with the
"Try Now" mode, and not enable certain
location setting for particular smart scene, we will not collect any
Personal Data about you;
7)If you previously agreed to
associate App account with a third-party service, such as a health platform,
please unbind it on the third-party platform.
When you withdraw your consent or
authorization, we may not be able to continue to provide you with certain
products or services correspondingly. However, your withdrawal of your consent
or authorization will not affect the processing of personal information based
on your consent before the withdrawal.
About Deletion of the Account: You can find the Delete function through
“Me &rt; Settings &rt; Account and Security &rt; Delete Account” (Deactivate
Account)
Security Measures
We use commercially reasonable
physical, administrative, and technical safeguards to preserve the integrity
and security of your Personal Data. GREENZONE TECHNOLOGY LIMITED provides
various security strategies to effectively ensure data security of user and
device. As for device access, GREENZONE TECHNOLOGY LIMITED proprietary
algorithms are employed to ensure data isolation, access authentication,
applying for authorization. As for data communication, communication using
security algorithms and transmission encryption protocols and commercial
level information encryption transmission based on dynamic keys are
supported. As for data processing, strict data filtering and validation and
complete data audit are applied. As for data storage, all confidential
information of users will be safely encrypted for storage. If you have reason
to believe that your interaction with us is no longer secure (for example, if
you feel that the security of any account you might have with us has been
compromised), you could immediately notify us of the problem by emailing Please
enter your privacy email address.
Data Retention
We process your Personal Data for
the minimum period necessary for the purposes set out in this Policy, unless
there is a specific legal requirement for us to keep the data for a longer
retention period. We determine the appropriate retention period based on the
amount, nature, and sensitivity of your Personal Data, and after the retention
period ends, we will destruct your Personal Data.
·Personal Data will no longer be retained when you request
to remove your Personal Data, we will accordingly complete the task.
When we are unable to do so for
technical reasons, we will ensure that appropriate measures are put in place to
prevent any further such use of your Personal Data.
Children’s Privacy
Protecting the privacy of young
children is especially important to us. The Services are not directed to
individuals under the age of thirteen (13) (or such other age provided by
applicable law in your country/region of residence), and we request that these
individuals do not provide any Personal Data to us. We do not knowingly collect
Personal Data from any child unless we first obtain permission from that
child’s parent or legal guardian. If we become aware that we have collected
Personal Data from any child without permission from that child’s parent or
legal guardian, we will take steps to remove that information..
Changes to this Privacy Policy
We may update this Privacy Policy
to reflect changes to our information practices. If we make any material
changes we will notify you by email (send to the e-mail address specified in
your account) or by means of a notice in the mobile applications prior to the
change becoming effective. We encourage you to periodically review this page
for the latest information on our privacy practices.
Contact Us
If you have any questions about
our practices or this Privacy Policy, please contact us as follows:
GREENZONE TECHNOLOGY LIMITED
Postal Mailing Address: Room
S408-2, 4th Floor, South Building, No. 181, Jingda Road, Sandun Town, Xihu
District, Hangzhou City, Zhejiang Province
Email: essrd@ofstar.com