Privacy policies
VTA platform privacy policy
Effective Date: 2018/09
You have purchased our VTA smart device hardware and are starting to use VTA smart device software and all its features! Any information you share with us will help us to provide you with and improve VTA smart device services to make them even better. We explain here our ways of collecting and using information, and how we protect your privacy. In this privacy policy, "personal data" means information that can be used to identify an individual, either only from that information, or from that information and other information that we have access to about that individual. We collect both personal and non-personal data to enable and facilitate the best possible user experience.
What information is collected and how do we use it?
To provide you with our services, we will ask you to provide the necessary personal data that is required to provide those services. If you do not provide your personal data, we may not be able to provide you with our products or services.
1. VTA account information
The personal data that is collected when creating a VTA account may include Pll information (Personally Identifiable Information) such as your email address or mobile phone number. This information helps activate, manage, and obtain VTA service. Your nickname, profile picture, country and time zone will be connected to your account so that you can conveniently visit our product and service. (The latter are optional at your discretion).
2. User device information
Your device model, operating system, unique device identifier, IP address, VTA software version number, access type and model, etc. will be collected so that you can receive PUSH. And that's much-needed basic information that we have to collect from you.
3. Device information
All information from the smart device will be collected so that you can control them through the app remotely.
4. Image / video
The image or video acquired by your camera will be collected and used to provide you with a mobile alarm and monitoring service.
5. Comments
We are always here for your comments or suggestions so that your problems or device failures are resolved in the first time.
6. Infrared information
Your infrared remote control information will be collected and allow you to control other infrared equipment by App.
7. User scenario
While you use features such as scenario, automation, etc., we will collect your configuration information that is supported to provide you with an intelligent scenario service.
8. Body fat data
When you use a smart body fat calculator, data from your body such as height, weight, fat, BMI and muscle will be collected.
How personal data is used
You can use what we collect to control the smart devices you have purchased.
-To provide you with our products and services, process your orders, fulfill contractual obligations between you and us, to ensure the functions and security of our products, to verify your identity, to prevent and track fraudulent or inappropriate use.
-Develop our products and services, together with general and statistical information.
- To communicate with you, including to provide you with notifications about products and services that are updated or launched.
- To provide you with marketing and promotional materials about our products and services (note that you can decline the service at any time).
- To personalize product design and provide personalized services for you, for example by recommending and displaying information and advertisements about products suitable for you, and inviting you to participate in surveys related to your use of the VTA Smart device.
- To conduct research on our products and services.
- If you participate in our lottery, contest or other promotions, we may use your personal data to administer such activities.
- Provide maintenance services, monitor software licenses, improve our products or analyze the efficiency of our operations.
Who do we share your information with?
Unless we inform you in this privacy policy, we will keep your personal information confidential. Disclosure may include the scenarios listed in this section below. In each case described in this section, you can be sure that VTA will only share your personal data in accordance with your consent. You should know that when VTA shares your personal data with a third party under any circumstances described in this section, VTA will ensure that the third party is subject to practices and obligations to comply with the relevant data protection and privacy laws in Colombia.
VTA will contractually guarantee compliance by any third party service provider with the privacy standards that apply in the jurisdiction of Colombia.
Disclosure to VTA group companies and external service providers
- To carry out business operations smoothly, the VTA application that collects your personal data may disclose your personal data if necessary to other companies of the VTA group “More Products” (in communications, social networks, technology or cloud business) , or our third party service providers. which are our mail houses, delivery service providers, telecommunications companies, data centers, data storage facilities and customer service providers, agents, related corporations and / or other third parties (collectively, "Service Providers from third parties "). Such third party service providers would be processing your personal data on behalf of VTA or for one or more of the purposes listed above. Service providers can be found in countries such as the US, China, the European Union or Hong Kong. VTA will only share personal data to provide or improve our products or services and it will not be shared for use for marketing purposes.
Disclosure to others
VTA may disclose your personal data without further consent if required or permitted by law in the following cases:
- cases in which disclosure is required or authorized in accordance with applicable laws and / or regulations;
- Cases in which the disclosure is necessary to respond to an emergency that threatens the life, health or safety of the person or another person.
- Cases in which the disclosure is necessary for the prevention of crimes or legal proceedings.
- Cases in which the purpose of such disclosure is clearly in the interest of the individual, and if consent cannot be obtained in a timely manner.
- cases in which the disclosure is necessary for any investigation or procedure.
- Cases in which the disclosure is made to any official of a prescribed police agency upon presentation of a written authorization signed by the head or director of that police agency, or a person of a similar rank, certifying that the personal data is necessary for purposes of the functions or duties of the officer; and / or cases where the disclosure is to a public agency and such disclosure is necessary in the public interest.
Other information
We use statistical data that does not specifically identify you (non-personal data) to assist in our operations and improve our products and services and provide you with a better user experience. These are some of the non-personal data we may collect and how we use it:
- When you create a VTA account, download our software, register on our e-commerce website, participate in online surveys, or interact with us in other ways, we may collect your language preferences, zip code, area code number, and time zone in which you use our products and services, and your profession.
- When you choose to participate in our User Experience Improvement Program, we may collect statistics related to your use of our product features, anonymously. This may include information related to your use of our official website, products and services. information related to your mobile device to diagnose the problem.
- When you use our services or functions that are based on location information, for example. conduct a location search, take advantage of advertising, use weather features, access map-based information, etc., we may collect your geographic information.
- When you use our website, online services, interactive applications, email messages and advertising, we may use cookies and other technical elements (for example, pixel tags) to collect and store non-personal data. This allows us to provide you with a better experience and improve the overall quality of our service, for example. by saving your preferred language settings, sending emails in a readable format, to determine if emails have been opened or if there is an abnormal closure or failure, we may not collect, etc.
When you use the Internet browser to use our products and services, we may collect registration information, for example. IP address, browser type, language, referrer source, operating system, timestamp, and click-through rate data. When you first use and activate your VTA Smart device, the device's unique identification code and approximate geographic information may be collected.
Delete information
As you wish, you can delete all the following information through "Profile - Personal Center - End Account"
1 VTA account information
2. User device information
3. Device information
4. Image / video
5. Comments
6. Infrared information
7. User scenario
8. Body fat data
If your version of the application is earlier than 1.1.1 on Android and 1.0.8 on IOS, you can contact us through soporte@vtacompany.com.co for help.
Transfer your information
If you need to transfer information in your account, contact us through soporte@vtacompany.com.co
Your choice
You have confirmed that you have read, understood and received the entire content of this privacy policy before accepting or otherwise using the VTA services. Once you use this service, you accept all the provisions of this personal information policy. If you do not agree to this personal information policy, you will not use the service we provide to you.
Information security safeguards
Several preventive measures will be taken to protect your personal information from loss, theft and misuse, as well as unauthorized access, disclosure, alteration or destruction. In order to ensure the security of your personal information, our company has strict information security rules and procedures, and has a dedicated information team to strictly implement the above measures within the company. Your information is stored on servers. For security and backup reasons, we may store your information and data on the servers of other affiliated companies.
Information retention period.
We will retain your information for the period necessary to achieve the purposes set forth in this personal information protection policy, unless required or permitted by law for a longer period.
Complaints and comments
If you have any questions or concerns about our personal information or data processing policy, please let us know at soporte2@moreproducts.com
Policy update
We may review and update this policy at any time and issue a notice on the website 30 days in advance. If you continue to use the related services of the VTA platform on the date the amendment update officially takes effect, you will be deemed to have accepted our review update.
Legal application and jurisdiction
This policy is formulated in accordance with the laws of Colombia and will be governed by the laws of Colombia.
The above is an adaptation to the security policy for the VTA Smart Home application.
To know the policy of treatment and protection of personal data of More Products S.A as the main company of VTA. You can check the following link: