Hangzhou Evolome Tech Co.,Ltd. Mobile Privacy Policy
Hangzhou Evolome Technology Co., Ltd. Privacy Policy
Effective date: 2020 / 3 / 2
Update date: 2022 / 6 / 28
Hangzhou Evolome Technology Co., Ltd. (hereinafter referred to as "We") is committed to protecting your personal privacy.This Privacy Policy (hereinafter referred to as the "This Policy") describes how we handle personal data and secure information privacy during your use of the following services, products, and related mobile applications (collectively called the "Products").
Eroom Smart life
When you are still in the stage of understanding our products, you can try no registration / login (such as quitting or not creating an account), you can still use many of our products or services such as searching or browsing features on the App.At this time, we will not collect your account and personal data information, limited to the permission information, equipment and its use class information that you authorize additional functions.However, if you use or purchase products and / or services that are based on your account number information, please go to the Registration / Login page to register or log in.
When you interact with our products, please be sure to read this privacy policy carefully and understand the purpose and security measures that we collect, process your personal data, including how we use, store, share and transfer personal data.In this policy, you may enforce your privacy rights to personal data, access, deletions, etc., through our instructions.
When you agree to this Privacy Policy, or begin and continue to use our products or services in an appropriate manner, and do not contact us to express the contrary, we will see that you fully understand and agree with this policy.During the reading process, if you have any questions, opinions, suggestions, or complaints, please contact us through the following contact information: service@eroomsmart.com
definition
Personal information: Various information that can be recorded electronically or otherwise used individually or combined with other information or can reflect the activities of specific individuals.
Personal sensitive information: including personal biometric data, communication records and content, health information, transaction information, precise location information.When we provide you with a specific product or service involving the collection of personal sensitive data, we will obtain your consent with significant and explicit notice before collecting personal sensitive data about you.
Intelligent equipment: refers to the non-standard computing equipment produced or manufactured by a hardware manufacturer, with a human-machine interface and can transmit information through a wireless network, including smart home appliances, smart wearable devices, intelligent air purification equipment, etc.
Application: It refers to the mobile application provided by Hangzhou Evolome Technology Co., Ltd., which can help the end-users remotely control the intelligent devices and connect to the supplier Internet of Things (IoT) platform
What personal information do we collect
In order to provide you with our services, we will ask you to provide the personal data necessary for such services.If you do not provide personal data, we cannot help you provide the corresponding products or services.
1. The information that you voluntarily provide to us
Account or Personal Data Data: When you register or log in to our account, we collect your account number and contact information, such as your email address, phone number, username, and login credentials.During your interaction with our products, we will further collect nicknames, avatar, country code, language preferences, or time zone information in your account.
If you choose to authorize the use of third party account login, we will get your share from the third party (such as avatar, nickname, region, gender and other information) and your Hangzhou Evolome Technology co., LTD. Account binding for quick login, we will according to the agreement with the third party, and the privacy policy about sharing personal information, in accordance with the relevant regulations, use your personal information.
Feedback: When you use the feedback and advice features in our products, we collect your email address, cell phone number, and feedback to handle your problems and equipment failures in a timely manner.
At the same time, we will collect corresponding and necessary personal information to provide your products and services, based on different application products and services.
2. Information we automatically collected automatically
Equipment Information: When you interact with our products, to ensure your normal use of our services, improve and optimize our service experience, and secure your account number, we will automatically collect device information, device model, operating system, device hardware serial number (a string incorporated into the device by the device manufacturer), Android ID, login IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.
Usage Data: During your interaction with our website and services, we will automatically collect usage data related to accessing, clicking, downloading, sending / receiving messages and other use of our website and services.
Log Information: When you use our application, the system and exception logs are uploaded, including your IP address, language, version of the operating system, date or time, etc.
Note that separate device information, service log information are information that cannot identify the identity of a specific natural person.If we combine this kind of non-personal information with other information to identify a specific natural person identity, or use it with personal information, during the combined use period, this kind of non-personal information will be regarded as personal information, in addition to your authorization or laws and regulations, we will do anonymization, deidentification information.
Location Information: When you turn on the location function of mobile devices through the system authorization and use location-based services, we will collect and use your location information so that you can use Eroom Smart life application to distribute networks with smart devices.And when you use our specific products or services (e. g., human sensors), we collect real-time accurate or non-precise geographic positioning information about you based on your consent.You can turn off the location service in the system of your mobile device to stop our collection of information about your location.
3.Smart Device-Related Information:
Smart Device Basic Information: When you use smart devices connected to our products or services, we will collect basic information about smart devices, such as device name, device ID, online status, activation time, firmware version, and upgrade information;
Smart Device Reporting Information: Depending on the different smart devices that you choose to connect to our product or services, we will collect information on your smart device reports.For example, Smart Gateways.
Purpose and legal basis for handling personal data
We process your information for the following purposes:
Services for you: We process your account and personal data data, equipment information, use data, location information, and smart device related information to provide the products and services you request or purchase.The legal basis for such treatment is the performance of our contract with you in accordance with our terms of use.
Improve our Services: We process your device information, use data, location information, and smart device-related information to ensure the functionality and security of our products, develop and improve our products and services, analyze our operational efficiency, and prevent and track fraud or misuse.The legal basis for such treatment is the performance of our contract with you in accordance with our terms of use
Non-Marketing Communications: We process your personal information designed to send you important information related to services, terms / conditions and policy changes and / or other management information.At the same time, we also send you notices related to your purchase of services, such as alarm services.You can check the [message push notification] ([I] - [Settings] - [App message notification]) to manage whether you ask to receive such message communication. When you choose to close the push notification, we will not continue to push such information to you.The legal basis for such treatment is the performance of our contract with you in accordance with our terms of use.
Data analysis: In order to analyze the use of our products and improve your user experience, we will analyze the data that you provide and report, timely check your problems in the product use process, analyze your related products or use scenarios so that you can better enjoy the convenience of our products.If you do not agree with our analysis of your data, you can access the privacy settings of Eroom Smart Life ([My] - [My] - [settings] - [privacy settings] - [Data Analysis] to close your options).The legal basis for such processing is based on your consent.
Personalized Push Services: We will process your account and personal data information, use information, equipment information to design personalized products and provide you with tailored services (e. g. recommend and display suitable product information and advertising), as well as invite you to participate in the user survey of the products you use.If you do not agree with Hangzhou Eroom Smart Technology Co., Ltd. processing your personal information to obtain personalized services, you can close your choice at entering the Eroom Smart Life Privacy Settings ([I] - [Settings button] - [Privacy Setting] - [Personalized push Service]).The legal basis for such processing is based on your consent.
Compliance: We will process your personal data if we consider it necessary or appropriate:
(a) Compliance with applicable laws and regulations;
(b) Compliance with legal procedures;
(c) Responding to the requirements of public institutions and government authorities;
(d) Performance of our terms and conditions;
(e) Protect our operations, business, and systems;
(f) Protect the rights, privacy, security, or property of us and / or other users, including you;
(g) Seek available remedies or limit the damages that we need to provide.
We also use collecting your personal information in other ways, and we will provide specific notice at the time of collection and obtain your consent as required by applicable law.If there is any change occurring in the purpose of processing your personal information, we will notify you of such changes by email and / or significant notice on our website and inform you about the choice of personal information.
Who do we share your personal data with?
Hangzhou Evolome Technology Co., Ltd. shares your personal data only in the way you know it.We will share your personal data with the following participants:
Disclosing your personal data to third-party service providers offering us certain business-related services, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support services, e-mail delivery services, and other similar services, thereby ensuring that they are able to serve us.
Discloses your personal data to customers and other business partners who directly or indirectly provide you with smart devices and / or the networks and systems you use to access and use our website and services.
Disclosure your personal data to the Affiliate or other third party in case of restructuring, merger, sale, joint venture, transfer, transfer or other disposition of all or part of our business, assets or stocks (including, but not limited to, the above circumstances related to any insolvency or similar proceedings).In this case, you will receive clear notification via email and / or our website regarding changes in ownership, new incompatibility of personal data usage, and the selection of personal data.
Where we deem it necessary or appropriate:
(a) Compliance with applicable laws and regulations;
(b) Compliance with legal procedures;
(c) Responding to the requirements of public institutions and government authorities, including public institutions and government authorities outside the country / region in which you reside;
(d) Performance of our terms and conditions;
(e) Protect our operations, business, and systems;
(f) Protect the rights, privacy, security, or property of us and / or other users, including you;
(g) Seek available remedies or limit the damages that we need to provide.
Disclosing your personal data to the subsidiaries or affiliates of the Company to conduct regular business activities.
In addition to the above, we disclose your personal data to other third parties with your consent.
We will share the necessary data with the third parties through the Application Interface (API) and the Software Tools Development Kit (SDK). Different versions of the third-party SDK will vary, generally including ASAU SDK. We will conduct strict security testing on the third parties and stipulate data protection measures.
The third party SDK we access mainly serves the needs of you and other users, so we will adjust the third party SDK we access to the third party S D K when meeting new service needs and business function changes.We will publicly tell you the updates about access to a third-party SDK in this description.
Hangzhou Evolome Technology Co., Ltd. Access to the third-party SDK situation is as follows:
Functional modules and services | Third party name | Personal information collection details | Privacy Policy Address |
|---|
statistical analysis | umeng SDK | Equipment Information (IMEI / MAC / Android ID / IDFA / OpenUDID / GUID / SIM card IMSI Information, etc.) | https://www.umeng.com/page/policy |
Positioning service | Amap AndroidlocationSDK | Equipment information, location information, WLAN, and other sensor information | https://lbs.amap.com/home/privacy/ |
International transfer of the information collected
Hangzhou Evolome Technology Co., Ltd. stores the data in the corresponding jurisdiction area in accordance with the data localization requirements under the applicable laws and regulations.To facilitate our operations, we will transfer, store, and process your personal data in jurisdictions outside where you live.These countries have different data protection laws.In such cases, we will ensure that your information is adequately protected by:
Including, but not limited to, the "EU Standard Contract Conditions" approved by Article 46 of the EU General Data Protection Regulation (GDPR).https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en.
If you want to further understand our security safeguards, you can contact us directly through this policy.
Rights related to personal data
We respect your rights and will also have your personal data.You may exercise any of the following rights:
Contact us via mail: Customer confirms: mail address for privacy rights; or provide other contact information such as telephone numbers such as separate privacy response pages to submit a privacy request.Provide at least 2 ways.
You will not have to pay any fees, and we will complete the verification and processing within 15 working days or 30 natural days.If you decide to send us a request by email, please state what information you want to change, whether you want to remove your personal data from our database, or what restrictions you want us to have when using your personal data.Please note that for security reasons, we will ask you to verify your identity before further processing your request.
You can:
Request access to the personal data that we process related to you;
Ask us to correct for inaccurate or incomplete personal data related to you;
Request to delete your personal data;
Request temporary or permanent restrictions on our processing of part or all of your personal data;
We require us to process your data based on your consent or under a contract with you, and when we automatically process your data when transmitting personal data to you or a third party;
When we use your personal data based on your consent or our legitimate interests, we choose to oppose or reject our use of your personal data.
Regarding the revocation of your consent: We will protect your right to revoke your consent by:
1) Privacy rights obtained through the device system setting, your consent can be revoked by changing the device authority, including location, camera / camera, photo album (photo library / video library), microphone, Bluetooth setting, notification and other related functions;
2) In the non-marketing class communications that you agree to, turn off your option by [My] - [Settings] - [App Message Notification];
3) Close your selection with your agreed data analysis function through [My] - - [Settings] - [Settings] - [Privacy] - - [Data Analysis];
4) In the personalized push service that you agree with, [My] - [Settings- [Privacy Settings] - [Personalized Push Service]) turns off your choice;
5) With the application untying a smart device, your information about using smart devices will not be collected;
4) By using the visitor mode of the application, we will not collect personal data about you at this time;
When you withdraw your consent or authorization, we cannot continue to provide the services corresponding to the withdrawal authorization part.However, your withdrawal of your consent or authorization does not affect the personal information processing based on your consent before the withdrawal.
About cancellation of account: You can cancel your account through the following path: "[My] - [Settings] - [Account and Security] - [Cancel account cancellation]".
safety precautions
We take commercially reasonable physical, management, and technical safeguards to maintain the integrity and security of your personal data.Hangzhou Evolome Technology Co., Ltd. provides a variety of security strategies to effectively ensure the data security of users and devices.In terms of device access, we secure data security, access authentication, and authorization applications.In terms of data communication, communication is supported using security algorithms and transmission encryption protocols and dynamic key-based business-level information encryption transmission.In terms of data processing, strict data filtering and validation and a complete data audit process are adopted.In terms of data storage, all the confidential information of the user will be safely encrypted for storage.If you believe that for any reason your interaction with us is no longer secure (e. g., you think the security of your Hangzhou Evolome Technology Limited account has been compromised), please email you to service@evolome.com to inform us immediately.
Data retention period
We will confirm within the minimum period of the cost policy that for a specific period, please process your personal data within the minimum period unless it is required for a longer time under specific legal requirements.We will determine the appropriate retention period based on the quantity, nature, and sensitivity of our personal data, and after the retention period ends, we will destroy your personal data.If we are unable to destroy the data for technical reasons, we will take appropriate steps to prevent your personal data from being used further.
Protection of personal information for children
Hangzhou Evolome Technology Co., Ltd. attaches great importance to the protection of children's personal information. If you are under 13 (or the prescribed age of your country), be sure to obtain the written consent of your parents or legal guardian before using our services.Hangzhou Evolome Technology Co., Ltd. protects children's personal information in accordance with the provisions of relevant laws and regulations of each region, country or region.Please note that if we find child personal information collected as soon as possible without the consent of a verifiable parent or legal guardian, relevant personal information is managed to be removed as soon as possible.
Statement on the policy change
We will update this policy based on changes in information practice.If we make any major change, we will notify you by email (sent to the email address specified in your account), or issue a notice on the mobile application before the change takes effect.We recommend that you browse this page regularly for updated information about privacy practices.
contact us
If you have any questions about our practices or this policy, please contact us by:
Hangzhou Evolome Technology Co., Ltd
Address: 11th Floor, Huaye Building, No.511, Jianye Road, Binjiang District, Hangzhou City, Zhejiang Province, China
Email: service@evolome.com