Privacy Policy of Xiamen Dinec Ambient intelligence Technology Co., Ltd
Privacy Policy of Xiamen Dinec Ambient intelligence Technology Co., Ltd
Latest update date: June 6, 2023
Effective Date: Immediately Effective
Xiamen Dinec Ambient intelligence Technology Co., Ltd. (hereinafter collectively referred to as "us") is committed to protecting your personal privacy.
The Privacy Policy (hereinafter referred to as "the Policy") of Xiamen Ambient intelligence Technology Co., Ltd. is applicable to the products and/or services we provide, including the mobile applications of Xiamen Ambient intelligence Technology Co., Ltd. When you use our services, we will collect and process your relevant information, so please read this policy carefully and make sure to understand our rules for the collection and processing of your personal information (including how to collect, use, save, and share such information), as well as providing you with ways to access, update, delete, and protect this information.
When you agree to this privacy policy, or start or continue to use our products or services in an appropriate manner, and do not contact us through an appropriate means to express a contrary opinion, we will consider you to fully understand this policy. During the reading process, if you have any questions, opinions, suggestions or complaints, especially if you believe that our personal information processing behavior has harmed your legitimate rights and interests, you can complain/suggest our services through appropriate regulatory channels, or contact us through the following contact information:
Contact email: hjzn@dnake.com
Contact number: 18064468378
This policy mainly explains to you:
1. What personal information do we collect
2. Definition of the purpose and legal basis for processing personal information
3. Who do we share your personal information with
4. Transfer of collected information
5. Rights related to personal information
6. Information security measures
7. Information retention period
8. Personal Information Protection for Children
9. Statement on Policy Changes
10. Contact Us
definition
In this policy,
Personal information: Various information recorded in electronic or other ways that can be used alone or in combination with other information to identify an individual or reflect specific personal activities.
Personal sensitive information: including personal biometric information, communication records and content, health information, transaction information, precise location information, etc. When we provide you with specific products or services that involve the collection of personal sensitive information, we will obtain your consent through significant and clear notifications before collecting any personal sensitive information about you.
Intelligent devices refer to non-standard computing devices produced or manufactured by hardware manufacturers, which have human-machine interfaces and can transmit information through wireless networks, including smart home appliances, smart wearable devices, smart air purification devices, etc.
Application program: refers to the mobile application "Dinek All Air" provided by Xiamen Dinek Ambient intelligence Technology Co., Ltd., which can help end users remotely control intelligent devices and connect to the Internet of Things (IoT) platform.
1、 What personal information do we collect
In order to provide you with our services, we will require you to provide the necessary personal information for such services. If you do not provide personal information, we cannot provide you with corresponding products or services.
1. The information you voluntarily provided to us
• Register Account Information: When you register our account, we will collect your account name and contact information, including your email address, phone number, username, and login credentials. During your interaction with our product, we will further collect nickname, country code, language preference, or time zone information from your account.
User feedback: When you submit feedback and suggestions related to our service when using our service, we will collect the email address, phone number, feedback content (added pictures or videos), as well as the submitted issue log. This information will be used to promptly handle your application issues and smart device related failures for us.
At the same time, according to different application products and services, Xiamen Denik Ambient intelligence Technology Co., Ltd. will collect corresponding and necessary personal information to provide you with products and services.
Information collected based on the additional features provided
In order to provide you with more convenient and high-quality products and/or services, and strive to enhance your experience, we will collect and use your personal information in the following additional services provided to you. If you do not provide this information, it will not affect your use of the basic services of the app of Xiamen Denik Ambient intelligence Technology Co., Ltd., but you will not be able to obtain the user experience brought to you by these additional services. These additional services include:
Additional services based on location information:
When you enable the location function of your mobile device through system authorization and use location-based services, we will collect and use your location information so that you can use the app of Xiamen Dineck Ambient intelligence Technology Co., Ltd. and smart devices for distribution network. Reason for obtaining location permission in 'Add Device' (Android only): Enter 'Add Device' and perform Bluetooth scanning based on the function of searching for nearby devices. At this time, we need this permission to perform Bluetooth communication. Additionally, as Bluetooth scanning requires collecting your location information, you need to enable Bluetooth and apply for location to add the device. Otherwise, your 'Device Add' function will not be implemented.
When you use our specific products or services (weather services/home management), based on your consent, we will collect real-time accurate or imprecise geographic positioning information about you.
When you use the Geo-fence function to create a scene to generate location changes, we will apply for collecting background location permissions, in order to obtain the location to complete the automation capabilities you want to achieve.
You can turn off the location service in the system of your mobile device and stop us from collecting information about your location.
Turn off/enable the Location Information permission through My Settings Privacy Settings
• Additional services based on cameras/cameras:
You can use this function to scan codes after enabling camera/camera permissions to add the device you purchased and capture videos. Please be aware that even if you have agreed to enable camera/camera permissions, we will only obtain information when you actively scan the code and use the camera/camera for shooting. The scanning function will collect information from the light sensor and determine whether the flash function needs to be displayed based on the data from the light sensor.
Turn off/on [Camera/Camera] through [My] - [Settings] - [Privacy Settings] - [Camera/Camera]
Additional services for accessing and uploading images/videos based on photo albums (image/video libraries):
You can use this function to upload your photos/images/videos after enabling the album permission, in order to provide proof for reporting device usage issues. When you report a device usage issue, we will locate your issue based on the photos/images you upload.
Turn off/enable the permission of 'Album' through 'My' - 'Settings' -' Privacy Permission Settings' -
Additional services related to microphone based voice technology:
After enabling the microphone permission, you can use the microphone to achieve voice functions, including shooting videos and waking up the voice assistant. In these functions, we will collect your voice information to identify your command requirements. Please be aware that even if you have agreed to enable microphone permission, we will only obtain voice information through the microphone when you actively click on the microphone icon in the app or record a video.
Turn off/on the microphone permission through My Settings Privacy Settings
Additional services based on storage permissions (Android systems only):
We apply to you for this permission in order to ensure the stable operation of the client. After you enable our permission to read/write to your device's storage, we will read or write necessary information such as images, files, and crash log information from or to your device's storage space, to provide you with the ability to publish information or record crash log information locally.
Turn off/enable the Storage permission through My Settings Privacy Settings
Additional features based on message notification permissions:
We are applying for this permission to push notifications about products or services to you, especially if you have purchased related services and need to send you an alarm so that you can capture real-time conditions.
Turn off/enable the Message Push permission through [My] - [Message Center] - [Settings] - [Message Push]
Additional services based on Bluetooth technology:
You can enable Bluetooth functions after enabling Bluetooth permissions, including device control, device status acquisition, device discovery, and device networking. In these functions, we will communicate with terminal devices through Bluetooth. Please be aware that even if you have agreed to enable Bluetooth permission, we will only use Bluetooth for communication in these scenarios: display the device status on the homepage and device panel; Perform device control on the homepage and device panel; On the homepage and add devices page, it is used to discover devices and distribute them to the network.
Turn off/enable Bluetooth permissions through My Settings Privacy Settings
• Additional services based on HomeKit technology (iOS systems only):
After enabling HomeKit permissions, you can enable related functions, including device discovery, device networking, device control, and device status. In these functions, we will exchange data with the iOS system's built-in Home app through HomeKit. Please be aware that even if you have agreed to enable HomeKit permissions, we will only use them in these scenarios: discovering HomeKit devices on the homepage and adding device pages, and distributing HomeKit devices to the network; Use [Settings] - [HomeKit Information] to discover HomeKit devices and HomeKit device distribution network
Turn off/enable HomeKit permissions through My Settings Privacy Settings
Additional functionality based on binding to notification listener service permissions (Android only)
We are applying for this permission from you, with the aim of synchronously sending app messages to your mobile smart device by listening to the app notification bar messages after the smart device connects to the app.
Enable/disable permissions through [Device Panel] - [Settings] - [Message Pushing] - (default off)
You understand and agree that the above additional services require you to enable access permissions for your location information (geographic location), camera (camera), album (image library), microphone (voice), and internal and external storage on your device, in order to collect and use the information involved in these permissions. You can check the status of the above permissions one by one in your device settings, and decide whether to turn them on or off at your own discretion.
Please note that if you enable any permission, it means that you authorize us to collect and use relevant personal information to provide you with corresponding services. If you close any permission, it means that you have cancelled the authorization. We will no longer continue to collect and use relevant personal information based on the corresponding permission, nor will we be able to provide you with the services corresponding to that permission. However, your decision to close permissions will not affect the collection and use of information based on your authorization.
2. The information we automatically collect
Mobile device information: When you interact with our products, in order to ensure your normal use of our services, maintain the normal operation of our services, improve and optimize our service experience, and ensure the security of your account, we will automatically collect mobile device information, including mobile device model, login IP address, wireless connection information, operating system type and version, application version number, push notification identifier Log files and mobile network information. At the same time, we will collect your Software versioning. To ensure the security of the operating environment or provide services, we will collect a list of application installations for the application.
• Usage Information: During your interaction with our website and services, we will automatically collect usage information related to accessing, clicking, downloading, sending/receiving messages, and other uses of our website and services.
• Log information: When you use our application, in order to improve your user experience, the system and exception logs will be uploaded for analysis, including your IP address, usage habits, operating system version, access date or time, so that we can accurately identify problems and help you solve problems during service usage.
Please note that individual mobile device information and service log information are information that cannot identify a specific natural person. If we combine this kind of non personal information with other information to identify the identity of a specific natural person, or use it with personal information, during the combined use, this kind of non personal information will be regarded as personal information, and unless we obtain your authorization or otherwise specified by laws and regulations, we will Data anonymization and de identify this kind of information.
3. Information related to smart devices
When you use smart devices, we collect information inherent in the smart device itself and the information generated during your use of the smart device.
• Basic information of smart devices: When you use smart devices connected to our products or services, we collect basic information about the smart devices, including the name, device ID, online status, activation time, firmware version, and upgrade information of the smart devices;
Information collected during the process of connecting smart devices: Based on the type of smart device you need to connect to, whether it is through Wi Fi connection, local connection established through Bluetooth, Wi Fi connection, Bluetooth connection, or Zig bee method, we will collect the Mac address of the smart device;
Information reported by smart devices: Based on the different smart devices you choose to connect to our products or services, we will collect information reported by your smart devices. The information provided in the intelligent device report below applies to your use of this type of service
2、 Purpose and legal basis for processing personal information
Our purpose in processing your information is as follows:
We provide you with services: We process your account information, mobile device information, usage information, location information, and smart device related information to provide the products and services you request. The legal basis for such processing is to fulfill our contract with you in accordance with our User Agreement.
Improve our services: We process your mobile device information, usage information, location information, and smart device related information to ensure the functionality and security of our products, develop and improve our products and services, analyze our operational efficiency, and prevent and track fraudulent or inappropriate usage behavior. The legal basis for such processing is to fulfill our contract with you in accordance with our User Agreement.
• Non marketing communication: We process your personal information with the aim of sending you important information related to services, terms/conditions, policy changes, and/or other management information. At the same time, we will also send you notifications related to your purchase of services, including alarm services. You can check the [Message Pushing] ([I] - [Message Center] - [Settings] - [Message Pushing]) in the app of Xiamen Dineck ambient intelligence Technology Co., Ltd. to manage whether you want to receive such message communication. When you choose to turn off the push notification, we will not continue to push such information to you. The legal basis for such processing is to fulfill our contract with you in accordance with our User Agreement.
• Data analysis: In order to enable you to better enjoy the convenient life brought by intelligent devices, we will analyze your use of the services or intelligent devices of Xiamen Ambient intelligence Technology Co., Ltd., and analyze the products or use scenarios related to you so that you can better enjoy the convenience brought by our products. We will use the information of your bound intelligent devices to push