Hawk Mobile Privacy Policy
Effective Date: 2022-01-01
Updated: 2022-02-01
Hawk Inc., its affiliates and subsidiaries (“we”, “us”, “our”, “Hawk”)
are committed to protecting your privacy. This Privacy Policy (“Policy”)
describes our practices in connection with information privacy on Personal Data
we process through your individual use of the following services, products, and
related mobile applications (collectively, the “Products”):
·Hawk Smart Mobile Application
·Smart Life Mobile Application
In this Privacy Policy, “Personal Data” means information that can
be used to identify an individual, either from that information alone, or from
that information and other information we have access to about that individual.
“Smart Devices” refers to those nonstandard computing devices produced or
manufactured by hardware manufacturers, with human-machine interface and the
ability to transmit data that connect wirelessly to a network, including: smart
home appliances, smart wearable devices, smart air cleaning devices, etc.
“Apps” refers to those mobile applications developed by Hawk that provide end
users remote control to Smart Devices and with the ability to connect to Hawk IoT
Platform.
For other branded mobile applications powered by Hawk, our Clients
control all the Personal Data collected through our Products. We collect the
information under the direction of our Clients and the processing of such
information shall be limited to the purpose of providing the service for which
our Clients has engaged us. If you are a customer of one of our Clients and
would no longer like to be contacted by one of our Clients that use our
service, please contact the Client that you interact with directly.
What Personal Data do we collect
In order to provide our services to you, we will ask you to
provide necessary Personal Data that is required to provide those services. If
you do not provide your Personal Data, we may not be able to provide you with
our products or services.
1.Information You Voluntarily Provide Us
·Account or Profile Data: When
you register an account with us, we may collect your name and contact details,
such as your email address, phone number, user name, and login credentials.
During your interaction with our Products, we may further collect your
nickname, profile picture, country code, language preference or time zone
information into your account.
- Feedback: When using feedback and suggestion
features in our Products, we will collect your email address, mobile phone
number and your feedback content to address your problems and solve device
failures on a timely basis.
2.Information We Collect Automatically
·Device Information: When
you interact with our Product, we automatically collect device information,
such as the MAC address of your devices, IP address, wireless connectioninformation,
operating system type and version, application version number, push
notification identifier, log files, and mobile network information.
·Usage Data: During your interaction
with our Sites and Services, we automatically collect usage data relating to
visits, clicks, downloads, messages sent/received, and other usage of our Sites
and Services.
·Log Information: When
you use our app, the system and exception log may be uploaded.
·Location Information: We may
collect information about your real-time precise or non-precise geo-location
when you use our specific Products or Services, such as robot cleaner and
weather service.
3.Smart
Devices Related Information:
·Basic Information of Smart Devices: When
you connect your Smart Devices with our Products or Services, we may collect
basic information about your Smart Devices such as device name, device ID,
online status, activation time, firmware version, and upgrade information.
·Information Reported by Smart Devices:
Depending on the different Smart Devices you elect to connect with our Products
or Services, we may collect different information reported by your Smart
Devices. For example, smart weights or fitness trackers may report your height,
weight, body fat mass (BFM), BMI and skeletal muscle mass (SMM); smart cameras
may report images or videos captured by it.
Purposes and legal basis for processing Personal Data
The
purpose for which we may process information about you are as follows:
- Provide You
Services:
We process your account and profile data, device information, usage data,
location information, and Smart Device related information to provide you
with our Products and Services that you have requested or purchased. The
legal basis for this processing is to perform our contract with you according
to our Terms of Use.,
- Improve Our
Services:
We process your device information, usage data, location information and
Smart Device related information to ensure the functions and safety of our
Products, to develop and improve our Products and Services, to analyze the
efficiency of our operations, and to prevent and trace fraudulent or
inappropriate usage. The legal basis for this processing is
to perform our contract with you according to our Terms of Use.
·Non-marketing Communication: We process your Personal
Data to send you important information regarding the Services, changes to our
terms, conditions, and policies and/or other administrative information.
Because this information may be important, you may not opt-out of receiving
such communications. The legal basis for this processing is to perform our contract
with you according to our Terms of Use.
- Marketing
Communication:
We may process your Personal Data to provide marketing and promotional
materials to you on our Products and Services. If
we do so, each communication we send you will contain instructions
permitting you to opt-out of receiving future communications of that
nature.The legal basis for this processing is your consent.
Additionally,
if you consent to participate in our lottery, contest or other promotions,
we may use your Personal Data to manage such activities.
- Personalization: We may process
your account and profile data, usage data, device information to
personalize product design and to provide you with services tailored for you,
such as recommending and displaying information and advertisements
regarding products suited to you, and to invite you to participate in
surveys relating to your use of our Products. The legal basis for this
processing is your consent.
- Legal Compliance: We may process
your Personal Data as we believe to be necessary or appropriate: (a) to
comply with applicable laws and regulations; (b) to comply with legal
process; (c) to respond to requests from public and government authorities
(d) to enforce our terms and conditions; (e) to protect our operations,
business and systems; (f) to protect our rights, privacy, safety or
property, and/or that of other users, including you; and (g) to allow us
to pursue available remedies or limit the damages that we may sustain.
Who do we share Personal Data with?
At Hawk, we only share Personal Data in ways that we tell you
about. We may share your Personal Data with the following recipients:
- To our
third-party service providers who perform certain business-related functions
for us, such as website hosting, data analysis, payment and credit card
processing, infrastructure provision, IT services, customer support
service, e-mail delivery services, and other similar services to enable
them to provide services to us.
- To our customers
and other business partners who provide you, directly or indirectly, with
your Smart Devices, and/or networks and systems through which you access
and use our Sites and Services.
- To an affiliate
or other third party in the event of any reorganization, merger, sale,
joint venture, assignment, transfer or other disposition of all or any
portion of our business, assets or stock (including without limitation in
connection with any bankruptcy or similar proceedings). In such an event,
you will be notified via email and/or a prominent notice on our website of
any change in ownership, incompatible new uses of your Personal Data, and
choices you may have regarding your Personal Data.
- As we believe to
be necessary or appropriate: (a) to comply with applicable laws and
regulations; (b) to comply with legal process; (c) to respond to requests
from public and government authorities, including public and government
authorities outside your country of residence; (d) to enforce our terms
and conditions; (e) to protect our operations, business and systems; (f)
to protect our rights, privacy, safety or property, and/or that of other
users, including you; and (g) to allow us to pursue available remedies or
limit the damages that we may sustain.
- To subsidiaries
or affiliates within our corporate family, to carry out regular business
activities.
Except for the third parties described above, to third parties
only with your consent.
International Transfer of Information Collected
To facilitate our operation, we may transfer, store and process
your Personal Data in jurisdictions other than where you live. Laws in these
countries may differ from the laws applicable to your country of residence.
When we do so, we will ensure that an adequate level of protection is provided
for the information by using one or more of the following approaches:
If you would like further detail on the safeguards we have in
place, you can contact us directly as described in this Privacy Policy.
Your Rights Relating to Your Personal Data
We
respect your rights and control over your Personal Data. You may exercise any
of the following rights:
·Via
the “Profile – Personal Center” in our Products (for Product version 3.2 and
later)
You
do not have to pay a fee and we will aim to respond you within 30 days. If you
decide to email us, in your request, please make clear what information you
would like to have changed, whether you would like to have your Personal Data
deleted from our database or otherwise let us know what limitations you would like
to put on our use of your Personal Data. Please note that we may ask you to
verify your identity before taking further action on your request, for security
purposes.
You
may:
·Request
access to the Personal Data that we process about you;
·Request
that we correct inaccurate or incomplete Personal Data about you;
·Request
deletion of Personal Data about you;
·Request
restrictions, temporarily or permanently, on our processing of some or all
Personal Data about you;
·Request
transfer of Personal Data to you or a third party where we process the data
based on your consent or a contract with you, and where our processing is
automated; and
·Opt-out
or object to our use of Personal Data about you where our use is based on your
consent or our legitimate interests.
Security
We
use commercially reasonable physical, administrative, and technical safeguards
to preserve the integrity and security of your Personal Data. Hawk provides various
security strategies to effectively ensure data security of user and device. As
for device access, Hawk
proprietary algorithms are employed to ensure data isolation, access
authentication, applying for authorization. As for data communication,
communication using security algorithms and transmission encryption protocols
and commercial level information encryption
transmission based on dynamic keys are supported. As for data processing,
strict data filtering and validation and complete data audit are applied. As
for data storage, all confidential information of users will be safely encrypted
for storage. If you have reason to believe that your interaction with us is no
longer secure (for example, if you feel that the security of any account you
might have with us has been compromised), you could immediately notify us of
the problem by emailing privacy@Hawk.com. Data Retention
We
process your Personal Data for the minimum period necessary for the purposes
set out in this Privacy Policy, unless there is a specific legal requirement
for us to keep the data for a longer retention period. We determine the
appropriate retention period based on the amount, nature, and sensitivity of
your Personal Data, and after the retention period ends, we will destruct your
Personal Data. When we are unable to do so for technical reasons, we will
ensure that appropriate measures are put in place to prevent any further such
use of your Personal Data.
Dispute Resolution
Changes to this Policy Policy
We may update this Privacy Policy to
reflect changes to our information practices. If we make any material changes
we will notify you by email (send to the e-mail address specified in your
account) or by means of a notice in the mobile applications prior to the change
becoming effective. We encourage you to periodically review this page for the
latest information on our privacy practices.
Contact
Us
If you have any questions about our
practices or this Privacy Policy, please contact us as follows:
Hawk Inc.
Postal Mailing Address: 231, 2nd Floor,
Krishna Market, opp. Presidium School, Pitam Pura, Delhi, 110034.