ENERCO GROUP INC. Mobile Privacy Policy
Effective Date: 2024/02/01
Updated: 2024/02/01
ENERCO GROUP INC. and subsidiaries (“we”,“us”, “our”, “ENERCO GROUP INC. ”) arecommitted to protecting your privacy. This Privacy Policy (“Policy”) describesour practices in connection with information privacy on Personal Data weprocess through your individual use of the following services, products, andrelated mobile applications (collectively, the “Products”):
· GTC Smart Stove Mobile Application
In this Privacy Policy, “Personal Data” meansinformation that can be used to identify an individual, either from thatinformation alone, or from that information and other information we haveaccess to about that individual. “Smart Devices” refers to those nonstandardcomputing devices produced or manufactured by hardware manufacturers, withhuman-machine interface and the ability to transmit data that connectwirelessly to a network, including: smart home appliances, smart wearabledevices, smart air cleaning devices, etc. “Apps” refers to those mobileapplications developed by ENERCO GROUP INC. that provide end usersremote control to Smart Devices and with the ability to connect to the supplierIoT Platform.
For other branded mobile applications powered byENERCO GROUP INC. , our Clients control allthe Personal Data collected through our Products. We collect the informationunder the direction of our Clients and the processing of such information shallbe limited to the purpose of providing the service for which our Clients hasengaged us. If you are a customer of one of our Clients and would no longerlike to be contacted by one of our Clients that use our service, please contactthe Client that you interact with directly.
What Personal Data do wecollect
In order to provide our services to you, we willask you to provide necessary Personal Data that is required to provide thoseservices. If you do not provide your Personal Data, we may not be able toprovide you with our products or services.
1. Information You VoluntarilyProvide Us
· Account or Profile Data: When you register an account with us, we may collect your nameand contact details, such as your email address, phone number, user name, andlogin credentials. During your interaction with our Products, we may furthercollect your nickname, profile picture, country code, language preference ortime zone information into your account.
- Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content to address your problems and solve device failures on a timely basis.
2. Information We CollectAutomatically
· Device Information: When you interact with our Product, we automatically collectdevice information, such as the MAC address of your devices, IP address, wirelessconnection information, operating system type and version, applicationversion number, push notification identifier, log files, and mobile networkinformation.
· Usage Data: During your interaction with our Sites and Services, weautomatically collect usage data relating to visits, clicks, downloads,messages sent/received, and other usage of our Sites and Services.
· Log Information: When you use our app, the system and exception log may beuploaded.
· Location Information: We may collect information about your real-time precise ornon-precise geo-location when you use our specific Products or Services,.
3. Smart Devices Related Information:
· Basic Information of SmartDevices: When you connect your Smart Devices with our Products orServices, we may collect basic information about your Smart Devices such asdevice name, device ID, online status, activation time, firmware version, andupgrade information.
· Information Reported bySmart Devices: Depending on the different Smart Devices youelect to connect with our Products or Services, we may collect differentinformation reported by your Smart Devices..
Purposes and legal basisfor processing Personal Data
Thepurpose for which we may process information about you are as follows:
- Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,
- Improve Our Services: We process your device information, usage data, location information and Smart Device related information to ensure the functions and safety of our Products, to develop and improve our Products and Services, to analyze the efficiency of our operations, and to prevent and trace fraudulent or inappropriate usage. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
· Non-marketing Communication: We process your Personal Data to send you importantinformation regarding the Services, changes to our terms, conditions, andpolicies and/or other administrative information. Because this information maybe important, you may not opt-out of receiving such communications. The legalbasis for this processing is to perform our contract with youaccording to our Terms of Use.
- Marketing Communication: We may process your Personal Data to provide marketing and promotional materials to you on our Products and Services. If we do so, each communication we send you will contain instructions permitting you to opt-out of receiving future communications of that nature. The legal basis for this processing is your consent. Additionally, if you consent to participate in our lottery, contest or other promotions, we may use your Personal Data to manage such activities.
- Personalization: We may process your account and profile data, usage data, device information to personalize product design and to provide you with services tailored for you, such as recommending and displaying information and advertisements regarding products suited to you, and to invite you to participate in surveys relating to your use of our Products. The legal basis for this processing is your consent.
- Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
Who do we share PersonalData with?
At ENERCO GROUP INC. , we onlyshare Personal Data in ways that we tell you about. We may share your PersonalData with the following recipients:
- To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
- To our customers and other business partners who provide you, directly or indirectly, with your Smart Devices, and/or networks and systems through which you access and use our Sites and Services.
- To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
- As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
- To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
Except for the third parties described above, tothird parties only with your consent.
International Transfer ofInformation Collected
To facilitate our operation, we may transfer,store and process your Personal Data in jurisdictions other than where youlive. Laws in these countries may differ from the laws applicable to yourcountry of residence.
Your Rights Relating toYour Personal Data
Werespect your rights and control over your Personal Data. You may exercise anyof the following rights:
Via the “Profile – Personal Center” in our Products
You do not have to pay a fee and we will aim to respond youwithin 30 days. If you decide to email us, in your request, please make clearwhat information you would like to have changed, whether you would like to haveyour Personal Data deleted from our database or otherwise let us know whatlimitations you would like to put on our use of your Personal Data. Please notethat we may ask you to verify your identity before taking further action onyour request, for security purposes.
Youmay:
· Request access to the Personal Datathat we process about you;
· Request that we correct inaccurate orincomplete Personal Data about you;
· Request deletion of Personal Data aboutyou;
· Request restrictions, temporarily orpermanently, on our processing of some or all Personal Data about you;
· Request transfer of Personal Data toyou or a third party where we process the data based on your consent or acontract with you, and where our processing is automated; and
· Opt-out or object to our use ofPersonal Data about you where our use is based on your consent or ourlegitimate interests.
Security
Weuse commercially reasonable physical, administrative, and technical safeguardsto preserve the integrity and security of your Personal Data. ENERCO GROUP INC. provides various security strategies toeffectively ensure data security of user and device. As for device access, ENERCO GROUP INC. proprietary algorithms are employed to ensuredata isolation, access authentication, applying for authorization. As for datacommunication, communication using security algorithms and transmissionencryption protocols and commercial levelinformation encryption transmission based on dynamic keys are supported. As fordata processing, strict data filtering and validation and complete data auditare applied. As for data storage, all confidential information of users will besafely encrypted for storage. If you have reason to believe that yourinteraction with us is no longer secure (for example, if you feel that thesecurity of any account you might have with us has been compromised), you couldimmediately notify us of the problem by emailing egiitc14@gmail.com
Data Retention
Weprocess your Personal Data for the minimum period necessary for the purposesset out in this Privacy Policy, unless there is a specific legal requirementfor us to keep the data for a longer retention period. We determine the appropriateretention period based on the amount, nature, and sensitivity of your PersonalData, and after the retention period ends, we will destruct your Personal Data.When we are unable to do so for technical reasons, we will ensure thatappropriate measures are put in place to prevent any further such use of yourPersonal Data.
Changes to this Privacy Policy
We may update this Privacy Policy toreflect changes to our information practices. If we make any material changeswe will notify you by email (send to the e-mail address specified in youraccount) or by means of a notice in the mobile applications prior to the changebecoming effective. We encourage you to periodically review this page for thelatest information on our privacy practices.
ContactUs
If you have any questions about ourpractices or this Privacy Policy, please contact us as follows:
ENERCO GROUP INC.
Email: egiitc14@gmail.com