TECHVICO Mobile Privacy Policy
Effective
Date: November
01, 2021
Updated:
November
01, 2021
Techvico
and subsidiaries (“we”, “us”, “our”, “Techvico”)
are committed to protecting your privacy. This Privacy Policy
(“Policy”) describes our practices in connection with information
privacy on Personal Data we process through your individual use of
the following services, products, and related mobile applications
(collectively, the “Products”): ChiA
Mobile
Application.
In
this Privacy Policy, “Personal Data” means information that can
be used to identify an individual, either from that information
alone, or from that information and other information we have access
to about that individual. “Smart Devices” refers to those
nonstandard computing devices produced or manufactured by hardware
manufacturers, with human-machine interface and the ability to
transmit data that connect wirelessly to a network, including: smart
home appliances, smart wearable devices, smart air cleaning devices,
etc. “Apps” refers to those mobile applications developed byTechvicothat
provide end users remote control to Smart Devices and with the
ability to connect to the supplier IoT Platform.
For
other branded mobile applications powered by Techvico,
our Clients control all the Personal Data collected through our
Products. We collect the information under the direction of our
Clients and the processing of such information shall be limited to
the purpose of providing the service for which our Clients has
engaged us. If you are a customer of one of our Clients and would no
longer like to be contacted by one of our Clients that use our
service, please contact the Client that you interact with directly.
What
Personal Data do we collect
In
order to provide our services to you, we will ask you to provide
necessary Personal Data that is required to provide those services.
If you do not provide your Personal Data, we may not be able to
provide you with our products or services.
Information
You Voluntarily Provide Us
Account
or Profile Data:
When you register an account with us, we may collect your name and
contact details, such as your email address, phone number, user
name, and login credentials. During your interaction with our
Products, we may further collect your nickname, profile picture,
country code, language preference or time zone information into your
account.
Feedback:
When using feedback and suggestion features in our Products, we will
collect your email address, mobile phone number and your feedback
content to address your problems and solve device failures on a
timely basis.
Information
We Collect Automatically
Device
Information:
When you interact with our Product, we automatically collect device
information, such as the MAC address of your devices, IP address,
wireless connectioninformation,
operating system type and version, application version number, push
notification identifier, log files, and mobile network information.
Usage
Data:
During your interaction with our Sites and Services, we
automatically collect usage data relating to visits, clicks,
downloads, messages sent/received, and other usage of our Sites and
Services.
Log
Information:
When you use our app, the system and exception log may be uploaded.
Location
Information:
We may collect information about your real-time precise or
non-precise geo-location when you use our specific Products or
Services, such as
Temperature and Humidity Sensor, SOS Button, Smart Cameras, etc.
Smart
Devices Related Information:
Basic
Information of Smart Devices:
When you connect your Smart Devices with our Products or Services,
we may collect basic information about your Smart Devices such as
device name, device ID, online status, activation time, firmware
version, and upgrade information.
Information
Reported by Smart Devices:
Depending on the different Smart Devices you elect to connect with
our Products or Services, we may collect different information
reported by your Smart Devices. For example, smart
locks
report the time you get home, smart doorbells report users’ faces,
etc.
Purposes
and legal basis for processing Personal Data
The
purpose for which we may process information about you are as
follows:
Provide
You Services:
We process your account and profile data, device information, usage
data, location information, and Smart Device related information to
provide you with our Products and Services that you have requested
or purchased. The legal basis for this processing is to perform our
contract
with you according to our Terms of Use.,
Improve
Our Services:
We process your device information, usage data, location information
and Smart Device related information to ensure the functions and
safety of our Products, to develop and improve our Products and
Services, to analyze the efficiency of our operations, and to
prevent and trace fraudulent or inappropriate usage. The
legal basis for this processing is to perform our contract
with you according to our Terms of Use.
·
Non-marketing
Communication:
We
process your Personal Data to send you important information
regarding the Services, changes to our terms, conditions, and
policies and/or other administrative information. Because this
information may be important, you may not opt-out of receiving such
communications. The legal basis for this processing is to perform our
contract
with you according to our Terms of Use.
Marketing
Communication:
We may process your Personal Data to provide marketing and
promotional materials to you on our Products and Services. If
we do so, each communication we send you will contain instructions
permitting you to opt-out of receiving future communications of that
nature.The
legal basis for this processing is your consent.
Additionally,
if you consent to participate in our lottery, contest or other
promotions, we may use your Personal Data to manage such activities.
Personalization:
We may process your account and profile data, usage data, device
information to personalize product design and to provide you with
services tailored for you, such as recommending and displaying
information and advertisements regarding products suited to you, and
to invite you to participate in surveys relating to your use of our
Products. The legal basis for this processing is your consent.
Legal
Compliance:
We may process your Personal Data as we believe to be necessary or
appropriate: (a) to comply with applicable laws and regulations; (b)
to comply with legal process; (c) to respond to requests from public
and government authorities (d) to enforce our terms and conditions;
(e) to protect our operations, business and systems; (f) to protect
our rights, privacy, safety or property, and/or that of other users,
including you; and (g) to allow us to pursue available remedies or
limit the damages that we may sustain.
Who
do we share Personal Data with?
At
Techvico, we only share Personal Data in ways that we tell you about.
We may share your Personal Data with the following recipients:
To
our third-party service providers who perform certain
business-related functions for us, such as website hosting, data
analysis, payment and credit card processing, infrastructure
provision, IT services, customer support service, e-mail delivery
services, and other similar services to enable them to provide
services to us.
To
our customers and other business partners who provide you, directly
or indirectly, with your Smart Devices, and/or networks and systems
through which you access and use our Sites and Services.
To
an affiliate or other third party in the event of any
reorganization, merger, sale, joint venture, assignment, transfer or
other disposition of all or any portion of our business, assets or
stock (including without limitation in connection with any
bankruptcy or similar proceedings). In such an event, you will be
notified via email and/or a prominent notice on our website of any
change in ownership, incompatible new uses of your Personal Data,
and choices you may have regarding your Personal Data.
As
we believe to be necessary or appropriate: (a) to comply with
applicable laws and regulations; (b) to comply with legal process;
(c) to respond to requests from public and government authorities,
including public and government authorities outside your country of
residence; (d) to enforce our terms and conditions; (e) to protect
our operations, business and systems; (f) to protect our rights,
privacy, safety or property, and/or that of other users, including
you; and (g) to allow us to pursue available remedies or limit the
damages that we may sustain.
To
subsidiaries or affiliates within our corporate family, to carry out
regular business activities.
Except
for the third parties described above, to third parties only with
your consent.
International
Transfer of Information Collected
To
facilitate our operation, we may transfer, store and process your
Personal Data in jurisdictions other than where you live. Laws in
these countries may differ from the laws applicable to your country
of residence.
Your
Rights Relating to Your Personal Data
We
respect your rights and control over your Personal Data. You may
exercise any of the following rights:
Via
the “Profile – Personal Center” in our Products
You
do not have to pay a fee and we will aim to respond you within 30
days. If you decide to email us, in your request, please make clear
what information you would like to have changed, whether you would
like to have your Personal Data deleted from our database or
otherwise let us know what limitations you would like to put on our
use of your Personal Data. Please note that we may ask you to verify
your identity before taking further action on your request, for
security purposes.
You
may:
·
Request
access to the Personal Data that we process about you;
·
Request
that we correct inaccurate or incomplete Personal Data about you;
·
Request
deletion of Personal Data about you;
·
Request
restrictions, temporarily or permanently, on our processing of some
or all Personal Data about you;
·
Request
transfer of Personal Data to you or a third party where we process
the data based on your consent or a contract with you, and where our
processing is automated; and
·
Opt-out
or object to our use of Personal Data about you where our use is
based on your consent or our legitimate interests.
Security
We
use commercially reasonable physical, administrative, and technical
safeguards to preserve the integrity and security of your Personal
Data. Techvico provides various security strategies to effectively
ensure data security of user and device. As for device access,
Techvico proprietary algorithms are employed to ensure data
isolation, access authentication, applying for authorization. As for
data communication, communication using security algorithms and
transmission encryption protocols and commercial
level
information encryption transmission based on dynamic keys are
supported. As for data processing, strict data filtering and
validation and complete data audit are applied. As for data storage,
all confidential information of users will be safely encrypted for
storage. If you have reason to believe that your interaction with us
is no longer secure (for example, if you feel that the security of
any account you might have with us has been compromised), you could
immediately notify us of the problem by emailing
thinh.pham@techvico.com
Data
Retention
We
process your Personal Data for the minimum period necessary for the
purposes set out in this Privacy Policy, unless there is a specific
legal requirement for us to keep the data for a longer retention
period. We determine the appropriate retention period based on the
amount, nature, and sensitivity of your Personal Data, and after the
retention period ends, we will destruct your Personal Data. When we
are unable to do so for technical reasons, we will ensure that
appropriate measures are put in place to prevent any further such use
of your Personal Data.
Changes
to this Privacy Policy
We
may update this Privacy Policy to reflect changes to our information
practices. If we make any material change we will notify you by email
(send to the e-mail address specified in your account) or by means of
a notice in the mobile applications prior to the change becoming
effective. We encourage you to periodically review this page for the
latest information on our privacy practices.
Contact
Us
If
you have any questions about our practices or this Privacy Policy,
please contact us as follows:
Techvico
Limited Company
Postal
Mailing Address: 11th Floor, TNR Tower Building, 54A Nguyen Chi
Thanh, Lang ThuongWard,
Dong Da Dist., Hanoi, Vietnam
Email:
thinh.pham@techvico.com