Privacy Policy
Regulations
In Europe, personal data are protected by:
- Regulation (UE) 2016/679
- Directive (UE) 2016/680
Information related to your personal data
While browsing on our websitewww.intexdevelopment.comor while using our Intex Link spa management app , you may provide us with your personal details such as name, last name, postal and billing addresses, email addresses, phone numbers, country. These data considered as personal information will be collected and processed by us as the data controller Intex Development Company Ltd. INTEX Link spa management app will also collect with your consent in addition to Phone number (optional, for retrieve the password) and Email address (to log in), also password, device (Spa) status, registered device information, spa schedule and a history of any commands from the App.
These data are collected and processed only under your consent for the sole purpose of effectively providing the relevant service to you.
The personal data we collect may be shared with other INTEX companies. We share information with Intex Development Company Ltd, Intex Industries (Xiamen) Company Ltd, Intex Trading BV Netherlands and Intex Recreation Corp. We also share with your approval, your personal data with our retail partners and service providers for the processing and the delivery of your order.
The personal data collected in the frame of www.intexdevelopment.comor via our Intex Link spa management app is processed by Intex Development Company Ltd. Our legitimate interests for collecting this data are: - To facilitate your browsing on our website;
- To allow you to log into the Intex Link spa app;
- To download documents from our website;
- To promote and market our products and services;
- To contact us for further information;
- To service our customers' needs (take orders, shopping cart), including delivering our products and services;
- To service your account, manage complaints and resolve any disputes;
- To analyze audience and proceed to Statistics;
- To proceed to billing.
Information will only be collected for the above-listed purposes and never in order to seek any sensitive information through our website or our spa management app unless legally required.
In case the law requires it, your personal data can be disclosed to competent authorities.
The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by companies operating outside the EEA who work for us (suppliers, affiliates or agents) or for one of our service providers. If we do this, we ensure that your privacy rights are respected in line with this Policy. The most common way we will do this is to put in place a specific type of contract.
Please also note, that unless opposed by you, your personal data can be divested in case of asset disposal, merger or acquisition operations or other restructuration operations affecting Intex Development Company Ltd.
We are applying the latest security standards in terms of protection of data privacy information. Only authorized persons within INTEX can access the information and these employees have agreed to ensure confidentiality of this information.
Subject access rights
You have the right to see the personal data we hold about you. This is called a Subject Access Request. You can request the correction or the deletion of the information we hold.
You can also object to our use of your personal data.
Starting May 25th, 2018, you have the right to have us transfer or port a copy of your personal data within the limits laid down by law, under a structured format, commonly used and machine-readable. If on balance, your rights outweigh our interests in using your personal data, then we will at your request either restrict our use of it or delete it.
Finally, you have the right to define directives regarding your personal data lot after your death.
For our partners, you can do so by contacting them directly.
Postal address
Intex Development Company Ltd.
9/F Everbright Centre
108 Gloucester Road
WanChai Hong Kong
Telephone
Telephone number: (+852) 2827 0000
We will not keep your personal data longer than we need to, how long depends on several factors, including:
- Why we collected it in the first place;
- How old it is;
- Whether there is a legal/regulatory reason for us to keep it;
- Whether we need it to protect you or us.
Basically, the information will be kept as long as the information is required to
completely service the contact request or until a user requests that we delete
that information.
In case you request the deletion of your personal data, we might keep it in our
archives and for the duration needed to comply with our legal duties, tax
liability and financial accountability, notably to prevent any illegal behavior
after the deletion of your account.
Registering and information request form
Our registering and information request form implies that you communicate to us
information (name, email, phone number, country …) that will allow us to
contact you. Contact and demographic information allow us to process your requests. They also allow us to contact you when needed.
Our identifiers (username and password…) of all the persons browsing on our website or our INTEX Link spa app allow us to verify their identity.
Our operators can save your information in the case of a phone or email request
with your consent. This information will be stored in our data base. The same
data protection modalities will apply to your personal data you will have provided to us.
Visitors are not required to register to gain access to INTEX's public websites. Use of INTEX Spas app requires registration and is limited to current customers to
secure access to transactional data and conduct business with us.
INTEX does not assume responsibility for verifying the ongoing accuracy of personal information. When practically possible, if we are informed that any personal
information submitted to our website or app and stored by us is no longer accurate, INTEX will make appropriate corrections based on the updated information provided by the authenticated user.
Links to third parties' websites
This website contains links to other websites. Intex Development Company Ltd
cannot be held accountable for privacy practices or content of these websites.
We encourage you to review each non-INTEX website's privacy policy before
disclosing any personally identifiable information.
Cookies
When browsing on websites, we can upon your choices, install cookies on your
device allowing to identify your device browser during the validity of the cookie in question. We choose not to collect cookies. A cookie is a small piece of text sent to your browser by a website that you visit. It doesn't allow to identify the user, but which save information related to the browsing of a device on a website.
There are two types of cookies :
- Session cookies : These cookies are temporary and expire once you close your browser (or once your session ends).
- Persistent cookies : This category encompasses all cookies that remain on your hard drive until you erase them, or your browser does, depending on the cookie's expiration date. All persistent cookies have an expiration date written into their code, but their duration can vary. They should not last longer than 12 months, but in practice, they could remain on your device much longer if you do not take action.
In our case, we use session variables to store information in INTEX's server. In
case the user put an item into the shopping cart, INTEX's webpage will save
this item to our web server. That will allow to hold your items during the
session without invading the user's privacy. No cookies will be installed in
the user's computer. Once the browser is closed, all data in server will be
dropped.
No cookies are used for the mobile phone either. The information is only stored in our server for the duration of the session. No cookie is implemented within the
spa app.
Children
Children privacy information protection is important to us in an online
environment. Our website is not intentionally designed for or directed at
children 13 years of age or younger. INTEX's policy is to never knowingly
collect or maintain information about anyone under the age of 13.
Update
This privacy and security policy are liable to be updated from time to time
depending on changes in the rules and administrative practices. Please ensure
that you regularly read the latest version of this page.
The last update was made on June 1st, 2020.