Privacy Policy
クラウド防犯カメラPrivacy Policy
Date of last update: 2023/4/19
Effective date: 2023/4/19
クラウド防犯カメラCo., Ltd. (hereinafter collectively referred to as "we") is committed to protecting your personal privacy.
クラウド防犯カメラ"Privacy Policy" (hereinafter referred to as "this Policy") applies to the products and/or services we provide, includingクラウド防犯カメラmobile applications. When you use our services, we will collect and process your relevant information, so please read this policy carefully and make sure you understand our rules for collecting and processing your personal information (including how to collect, use, store, share this Information), and provide you with ways to access, update, delete and protect this information.
When you agree to this Privacy Policy, or start and continue to use our products or services in an appropriate way, and do not contact us to express contrary opinions through an appropriate way, we will consider that you fully understand this policy. During the reading process, if you have any questions, comments, suggestions or complaints, especially if you think that our personal information processing behavior has damaged your legitimate rights and interests, you can complain/suggest our services through appropriate regulatory channels, or contact us through the following Ways to contact us:
Contact email: info@nhp-gp.com
Tel: 03-5962-8971
This policy mainly explains to you:
1. What personal information do we collect
2. Definition of purpose and legal basis for processing personal information
3. Who we share your personal information with
4. Transfer of collected information
5. Rights related to personal information
6. Information security measures
7. Information retention period
8. Protection of children's personal information
9. Statement Regarding Policy Changes
10. Contact us
definition
In this policy,
Personal information: various information recorded electronically or otherwise that can be used alone or in combination with other information to identify individuals or reflect specific personal activities.
Personal sensitive information: including personal biometric information, communication records and content, health information, transaction information, precise location information, etc. When we provide you with specific products or services that involve the collection of sensitive personal information, we will obtain your consent through a prominent and clear notice before collecting sensitive personal information about you.
Smart devices: refer to non-standard computing devices produced or manufactured by hardware manufacturers that have human-machine interfaces and can transmit information through wireless networks, including smart home appliances, smart wearable devices, smart air purification devices, etc.
Application: refers to the mobile application (クラウド防犯カメラ) provided byクラウド防犯カメラ, which can help end users remotely control smart devices and connect to the Internet of Things (IoT) platform.
1. What personal information do we collect
In order to provide our services to you, we will ask you to provide personal information necessary for such services. If you do not provide personal information, we cannot provide you with corresponding products or services.
1. Information you voluntarily provide to us
·Registration Account Information: When you register for an account with us, we collect your account name and contact details, including your email address, phone number, username and login credentials. During your interaction with our products, we will further collect nickname, country code, language preference or time zone information in your account.
·User Feedback: When you use our services and submit service-related feedback and suggestions to us, we will collect your email address, mobile phone number, feedback content (added pictures or videos), and submitted questions Logs, these information will be used for us to deal with your application problems and smart device-related failures in a timely manner.
At the same time, according to different application products and services,クラウド防犯カメラwill collect corresponding and necessary personal information in order to provide you with products and services.
In order to provide you with more convenient and better products and/or services, and strive to improve your experience, we will collect and use your personal information in the following additional services provided to you. If you do not provide this information, it will not affect your use of the basic services provided by Gcoinbuy, but you will not be able to obtain the user experience brought to you by these additional services. These additional services include:
·Additional services based on location information:
When you enable the positioning function of your mobile device through the system authorization and use location-based services, we will collect and use your location information so that you can useクラウド防犯カメラto configure the network with your smart device. The reason why you need to obtain the location permission in "Add Device" (Android system only): enter Add Device, and perform Bluetooth scanning based on the function of searching for nearby devices. At this time, we need this permission to perform Bluetooth communication, and because Bluetooth scanning needs to collect your Therefore, you need to turn on Bluetooth and apply for positioning to add devices, otherwise your "device addition" function will not be realized.
When you use our specific products or services (weather service/family management), based on your consent, we will collect real-time precise or non-precise geolocation information about you.
When you use the geofencing function to generate location changes by creating a scene, we will apply for the background location permission to obtain the location to complete the automation capabilities you want to achieve.
You can turn off the location service in the system of your mobile device to stop our collection of your location information.
Through [My] - [Settings] - [Privacy Permission Settings] - turn off/on [Location Information] permission
·Camera/camera based additional services:
You can use this function to scan the code after enabling the camera/camera permission to add the device you purchased to shoot video. Please know that even if you have agreed to turn on the camera/camera permission, we will only obtain information when you actively scan the code and use the camera/camera to take pictures. The code scanning function will collect light sensor information, and judge whether to display the flash function according to the data of the light sensor.
Through [My] - [Settings] - [Privacy Permission Settings] - turn off/on [Camera/Camera]
·Additional services for photo/video access and upload based on photo album (picture library/video library):
You can use this function to upload your photos/pictures/videos after enabling the photo album permission, so as to realize the function of reporting device usage problems and providing proof. When you report a device use problem, we will use the photos/pictures you upload to locate your problem.
Through [My] - [Settings] - [Privacy Permission Settings] - turn off/on [Photo Album] permission
·Additional services related to microphone-based voice technology:
After enabling the microphone permission, you can use the microphone to implement voice functions, including shooting videos and waking up voice assistants. In these functions, we will collect your voice information to identify your command needs. Please know that even if you have agreed to turn on the microphone permission, we will only obtain voice information through the microphone when you actively click the microphone icon in the app or record a video.
Through [My] - [Settings] - [Privacy Permission Settings] - turn off/on [Microphone] permission
·Additional services based on storage permissions (Android only):
We apply to you for this permission in order to ensure the stable operation of the client. After you enable us to read/write your device storage, we will read or write the necessary information of pictures, files, and crash log information from your device storage space to provide you with information release Or the ability to log crash log information locally.
Through [My] - [Settings] - [Privacy Permission Settings] - turn off/on [Storage] permission
·Additional features based on message notification permissions:
We apply for this permission to you in order to push notifications about products or services to you, especially if you have purchased related services and need to send you an alert so that you can capture real-time conditions.
Through [My] - [Message Center] - [Settings] - turn off/on [Message Push] permission
·Based on Bluetooth technology related additional services:
You can enable Bluetooth functions after enabling Bluetooth permissions, including device control, device status acquisition, device discovery, and device network configuration. In these functions, we will communicate with terminal devices through Bluetooth. Please know that even if you have agreed to turn on the Bluetooth permission, we will only use Bluetooth for communication in these scenarios: display device status on the home page and device panel; perform device control on the home page and device panel; It is used to discover devices and configure the network.
Through [My] - [Settings] - [Privacy Permission Settings] - turn off/on [Bluetooth] permissions
You understand and agree that the above additional services require you to enable access to your location information (geographic location), camera (camera), photo album (picture library), microphone (voice), and internal and external storage in your device to achieve these Collection and use of information involved in permissions. You can check the status of the above permissions item by item in your device settings, and you can decide whether to turn these permissions on or off at your own discretion.
Please note that if you enable any permission, you authorize us to collect and use relevant personal information to provide you with corresponding services. Once you close any permission, it means that you cancel the authorization, and we will no longer continue to collect based on the corresponding permission And use relevant personal information, and cannot provide you with the services corresponding to this permission. However, your decision to close the permission will not affect the previous collection and use of information based on your authorization.
2. Information we collect automatically
·Mobile device information: When you interact with our products, in order to ensure your normal use of our services, maintain the normal operation of our services, improve and optimize our service experience, and protect your account security, we will automatically collect mobile device information Information, including mobile device model, login IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information. At the same time, we collect your software version number. As necessary to ensure the security of our operating environment or to provide our services, we collect a list of application installations for applications.
·Usage Information: During your interactions with our Site and Services, we automatically collect Usage Information related to visits, clicks, downloads, sent/received messages, and other use of our Site and Services.
·Log information: When you use our application, in order to improve your user experience, system and abnormal logs will be uploaded for analysis, including your IP address, language used, operating system version, date of visit or Time, so that we can accurately identify problems and help you solve problems during service use.
Please note that individual mobile device information and service log information cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or use it in combination with personal information, during the combined use, such non-personal information will be regarded as personal information, unless authorized by you Unless otherwise stipulated by laws and regulations, we will anonymize and de-identify such information.
3. Information about smart devices
When you use a smart device, we collect the inherent information of the smart device itself and the information generated during your use of the smart device.
·Basic information on smart devices: When you use a smart device connected to our products or services, we will collect basic information about the smart device, including the name of the smart device, device ID, online status, activation time, firmware version and upgrade information;
·Information collected during the process of connecting smart devices: based on the type of smart device you need to connect, whether it is connected via Wi-Fi, connected via Wi-Fi after establishing a local connection via Bluetooth, connected via Bluetooth or via Zig-bee, we will Both will collect the Mac address of the smart device;
·Information reported by smart devices: According to the different smart devices you choose to connect with our products or services, we will collect information reported by your smart devices. The information reported by the smart device provided below applies to your use of this type of service (
When you voluntarily use a smart camera (IPC service) and connect toクラウド防犯カメラ: You have connected a doorbell, door lock, or smart surveillance camera with a camera through theクラウド防犯カメラservice to monitor the security of your residence or view information about Monitoring content, when you add a device and use the smart camera, when the device recognizes that someone or an object is moving, the smart camera will capture the monitoring screen (in picture format) for you to view. The pictures captured at this time will be automatically encrypted and stored locally and stored on the cloud server in the form of messages. At this time, the pictures will be automatically deleted after 30 days of storage. Please note that when you choose to turn off the motion detection function, the smart camera will not actively record the captured images, which will affect your original intention of using the smart camera.
When you voluntarily use some kind of health smart device and connect toクラウド防犯カメラ: If you choose one or more smart devices, the corresponding information will be recorded. Of course, when you do not use any of the above and related health equipment, we will never collect any relevant information from you:
1) Smart body fat scale or fitness tracker: height, weight, body fat mass (BFM), body mass index (BMI) and skeletal muscle mass (SMM), body fat percentage, muscle mass, body fat index, obesity level, ideal Weight, weight control, visceral fat index, net body weight, body water, bone mass, protein rate, BMR, metabolic age, body score, body shape, subcutaneous fat rate, subcutaneous fat mass, heart rate;
2) Bracelets and similar smart devices: heart rate, steps, calories, mileage, heart rate, sleep records, training records, body temperature, blood oxygen, systolic blood pressure, diastolic blood pressure, pressure.
3) Smart fitness equipment represented by smart skipping rope: start time, jumping mode, skipping times, exercise duration, calories burned, maximum number of jumps, skipping times, average speed, maximum speed, heart rate during exercise.
2. Purpose and legal basis for processing personal information
We process your information for the following purposes:
·Provide services to you: We process your account information, mobile device information, usage information, location information, and smart device-related information to provide the products and services you request. The legal basis for such processing is the performance of our contract with you in accordance with our User Agreement.
·Improving our services: We process your mobile device information, usage information, location information, and smart device-related information to ensure the functionality and safety of our products, develop and improve our products and services, and analyze our operational efficiency, and to prevent and track fraudulent or inappropriate use. The legal basis for such processing is the performance of our contract with you in accordance with our User Agreement.
·Non-Marketing Communications: We process your personal information for the purpose of sending you important information about the Services, changes to terms/conditions and policies, and/or other administrative information. At the same time, we will also send you notifications related to the services you purchased, including alert services. You can check the relevant [Message Push] inクラウド防犯カメラ([Me]-[Message Center]-[Settings]-[Message Push]) to manage whether you want to receive such message communication, when you choose to close the push notification , we will no longer continue to push such information to you. The legal basis for such processing is the performance of our contract with you in accordance with our User Agreement.
·Data analysis: In order to enable you to better enjoy the convenient life brought by smart devices, we analyze theUseクラウド防犯カメラservices or smart device usage, analyze products or usage scenarios related to you so that you can better enjoy the convenience brought by our products, we will use your bound smart device information to provide you with Recommend other smart devices that can be intelligently linked with your bound devices (smart device recommendation service). If you do not agree to our analysis of your data, you can enter the privacy settings ofクラウド防犯カメラ([My]-[Settings]-[Privacy Permission Settings]-[Data Analysis]) to close your choice. The legal basis for such processing is based on your consent.
·Personalized recommendation service: We will process your account information, usage information, and mobile device information to provide you with tailored services based on the type of device you use (including recommending and displaying product information and advertisements suitable for you), as well as invitations You participate in user surveys for the products you use. Such information is necessary for making personalized recommendations to you. If you refuse to provide it, we will not be able to recommend personalized information or services to you. At present,クラウド防犯カメラdoes not make automated decisions on the processing of your personal information, but only makes scenario-based recommendation services based on the type of your smart device. If you do not agree toクラウド防犯カメラ's processing of your personal information to obtain personalized services, you can enterクラウド防犯カメラor in the privacy settings in the App ([My]-[Settings]-[Privacy Permissions] Settings] - [Personalized Recommendation Service]) to close your selection. The legal basis for such processing is based on your consent. .
·Compliance: We only process your personal information when we are required by law to disclose it, or when we believe it is necessary or appropriate to:
·To comply with applicable laws and regulations, legal process or requests from public bodies and government authorities;
·Enforce our Terms of Use and other agreements, policies or standards, including investigating any potential usage violations;
·Protect our rights, privacy, safety or property and/or other users including you; and pursue available detection, prevention, remedial measures or limit damages that we may be required to provide or address security, fraud or technical issues.
We also use and collect your personal information in other ways for which we will provide specific notices and obtain your consent as required by applicable law. If there is any change in the purpose of processing your personal information, we will notify you of such changes through prominent notices such as message notifications and emails inクラウド防犯カメラ, and inform you of your choices about personal information.
3. Who do we share your personal information with?
クラウド防犯カメラOnly share your personal information in a way that you know and agree to. We share your personal information with the following parties:
·When you use the products or services provided by the third-party subject mini program throughクラウド防犯カメラ, we will pass your relevant information to the third party based on your authorization in specific scenarios. The specific authorized object and the type of authorized information will be displayed on the page where the third party obtains your consent, and your information will be transmitted to the third party through an encrypted channel.
·Disclosing your personal information to third party service providers who provide certain business-related services to us, including website hosting, data analysis, payment and credit card processing, infrastructure provisioning, IT services, customer support services, email sending services, and other similar services to ensure that they can provide services to us.
·Disclosing your personal information to customers and other business partners who directly or indirectly provide you with smart devices and/or the networks and systems you use to access and use our website and services.
·To affiliated companies in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or a portion of our business, assets, or stock (including, without limitation, in connection with any bankruptcy or similar proceeding described above) or other third parties to disclose your personal information. In such event, you will receive clear notice of the change of ownership, new incompatible uses of the personal information, and choices regarding the personal information via email and/or our website.
·Disclosing your personal information to subsidiaries or affiliates of the company for regular business activities.
·For the following necessary or appropriate situations, we will share your personal information reasonably and legally:
·Comply with applicable laws and regulations, legal process, policies and/or standards, or the requirements of applicable public agencies and government authorities;
·Enforce our Terms of Use and other agreements, policies and standards, including investigating any potential violations;
·Protect our operations, business and systems;
·To protect the rights, privacy, safety or property of us and/or other users, including you; and
·Risk management, detection and identification of illegal, fraudulent, deceptive or malicious activities.
In addition, in order to ensure the stable operation ofクラウド防犯カメラor realize related independent functions, we will embed third-party SDKs in the application. Please note that the type of personal information processing of third-party SDKs may change due to version upgrades and policy adjustments. Please refer to the official instructions published by them.
4. Transfer of collected information
クラウド防犯カメラConduct business within Japan. We will strictly abide by laws, regulations and requirements related to personal information protection. Therefore, under the framework of personal information protection, in order to facilitate our operations, we may transfer personal information to the countries or regions where we do business. No matter where your information is stored, our privacy and security practices are designed to protect your personal information globally.
If you want to know more about our information storage and safeguards, you can contact us directly through the contact information below this policy.
5. Rights related to personal information
We respect your rights and will also hold your personal information. You may exercise any of the following rights:
·Through [My] - [Settings] - [Account and Security] or [My] - [FAQ and Feedback] in our application;
·And you can contact us through the following information:
Contact email: info@nhp-gp.com
Tel: 03-5962-8971
You can exercise your rights related to your personal information through the following indicated paths:
·Require access to the personal information we process about you (that is, obtain a copy of personal information): [My] - [Settings] - [Privacy Policy Management] - [Personal Information Export];
·Require us to correct inaccurate or incomplete personal information related to you: 1) Modify the "registered account" (email/mobile phone number): [My] - [Settings] - [Account and Security] - [Modify Account ]; 2) Modify "nickname and/or time zone": [My]-[Personal Information];
·Request to delete your personal information: [My] - [Settings] - [Account and Security] - [Delete Account], you can delete your personal information according to the prompt;
·Request to temporarily or permanently restrict us from processing some or all of your personal information: please delete your account through [My]-[Settings]-[Account and Security] or [My]-[FAQ and Feedback] to us, or submit your application through the above contact number or email;
·Require us to process your information based on your consent or the contract signed with you, and when we automatically process your information, transfer personal information to yourself or a third party: [My]-[FAQ and Feedback] to us, or submit your application through the above contact number and email;
If you decide to send us a request by email, please describe what information you would like changed, whether you would like your personal information to be deleted from our databases, or what restrictions you would like us to be placed on our use of your personal information. Please note that for security reasons we will ask you to verify your identity before further processing your request.
·Ask us to provide methods and instructions for withdrawing consent. During your use of our services, we process and use your personal information based on your consent or our legitimate interests, and you choose to object or refuse us to use your personal information information, in which case we will safeguard your right to withdraw your consent by:
1) As mentioned above, you can revoke your consent by changing the device permissions through the [My]-[Settings]-[Privacy Permission Settings] of the application and then changing the device permissions obtained in the device system settings, including location, camera/camera, Related functions of photo album (picture library/video library), microphone, Bluetooth settings, and message notification push;
2) In the non-marketing communication you agree to, close your choice through [My] - [Message Center] - [Settings];
3) By unbinding the smart device through the application, the information of your use of the smart device will not be collected;
4) If you do not agree with the description in our "Privacy Policy", we will consider that you do not agree to actively provide us with personal information, and you do not agree to our collection and processing of your personal information, through [My] - [Settings] -【Privacy Policy Management】-【Cancellation】Your consent, and then cancel your account, so that we no longer hold and process your personal information.
When you withdraw your consent or authorization, we will not be able to continue to provide you with the services corresponding to the part of the withdrawal of authorization. However, your withdrawal of consent or authorization will not affect the withdrawal of the previous processing of personal information based on your consent.
You can enforce your personal rights without paying any fees. According to the relevant requirements of the local information protection law, if your account service is in mainland China, then we will complete the verification and processing of your needs within 15 working days; if your account service scope is outside mainland China, then We will respond to your needs within 30 natural days (please modify according to the conclusion of Chapter 4).
Six, information security measures
We employ commercially reasonable physical, managerial and technical safeguards to maintain the integrity and security of your personal information. We provide a variety of security policies to effectively ensure the information security of users and devices.
In terms of device access, we use reliable identity access authentication and authorization applications.
In terms of data communication, it supports communication using security algorithms and transmission encryption protocols, as well as commercial-grade information encryption transmission based on dynamic keys.
In terms of data processing, strict data filtering and verification and a complete data review process are adopted.
In terms of data storage, all confidential information of users will be safely encrypted for storage.
In addition to the above-mentioned security guarantees at the technical level, we have also formulated a series of security guarantees at the system and control level, including setting positions and assigning responsibilities, holding security and privacy protection training courses, strengthening employee data protection awareness, and controlling access rights. To prevent data loss, illegal use, unauthorized access or disclosure, tampering or damage.
If for any reason you believe that your interaction with us is no longer secure (for example, you believe that the security of your account has been compromised), please let us know immediately by calling or emailing us as described below.
If a security incident occurs that affects the security of your personal information, we will notify you as soon as possible through your reserved email address, phone number, message center push, and inform you of suggestions to reduce or prevent related risks and other information . When necessary, we will take corresponding remedial measures in a timely manner in accordance with the internal security incident emergency plan, and report to the relevant competent authorities in accordance with regulations.
7. Information retention period
We will process your personal information within the shortest period required to achieve the purpose stated in this policy or as required by laws and regulations, unless a longer period of retention is required according to specific legal requirements. We will determine an appropriate retention period based on the amount, nature and sensitivity of the personal information, and we will destroy your personal information after the retention period ends.
1. According to the "User Agreement" and this policy to meet your request for products and services;
2. When you explicitly request to delete your personal information, we will set this as an automatic task and no longer retain your personal information.
When we confirm the purpose of collecting and processing personal information on the basis of 1), or after we confirm your deletion or cancellation application according to 2), or after we terminate the operation of the corresponding product or service, we will stop retaining and Your personal information will be deleted. Generally, once the specified information retention period is reached, we will no longer retain your personal information. If we are unable to destroy the information for technical reasons and the retention of personal information exceeds the storage period, we will take appropriate measures to prevent further use of your personal information, including anonymization.
8. Protection of children's personal information
We attach great importance to the protection of children's personal information, and our products and services are mainly aimed at adults. If you are a child, you should not create your own personal information subject account without the consent of your parents or guardians.
For personal information accounts created with the consent of parents and/or guardians, we protect children's personal information in accordance with the relevant laws and regulations of each region, country or region. Please note that if we become aware that a child's personal information has been collected without the prior consent of a verifiable parent or legal guardian, we will attempt to delete the relevant personal information as soon as possible.
9. Statement on policy changes
We will update this Policy at least annually to reflect changes in our information protection and handling practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by posting a notice within the App before the changes become effective. We recommend that you periodically review the App for the latest information on privacy practices.
10. Contact us
If you have any comments or questions about this Privacy Policy, or if you have any questions about our collection, use or disclosure of your personal information, please contact us through the methods provided below and specify "Privacy Policy", we will reply within 15 working days Complete the verification and processing of your needs within a few days.
If your question itself involves a major matter, we may ask you to provide more information to confirm the nature and scope of the matter.
If you are not satisfied with the response you have received, you can refer your complaint to the appropriate supervisory authority. When you consult us, we will provide information on possible complaint channels based on your actual situation.
Contact information:
Contact email: info@nhp-gp.com
Tel: 03-5962-8971