Privacy Policy of Skillos.systems
Latestupdate: 16/01/2024
ThisPolicy has been adopted by the company with the name "Fiberloc P.C.",with the trademark SKILLOS. The registered office of our company is located at:28 Agiou Georgiou Street, Nea Ionia, with Tax Registration Number 800920377 andGEMI number 144949901000 (hereinafter referred to as Skillos), which is thecontroller of the personal data you provide us.
Skillostakes all the appropriate measures to secure and maintain the confidentialityand privacy of the users’/customers’ Personal Data in compliance with theprovisions of no. 2016/679 of the General Data Protection Regulation (GDPR) ofthe European Parliament and of the Council.
1. Scope
ThisPrivacy Policy describes how we process and protect your personal informationthat you provided us when you use or access our services, or that is otherwiseobtained or generated by us.
Yourpersonal data are collected during your use of (a) our website (skillos.systems)and its e-shop and any other platforms that we will make available to thepublic and (b)any services we provide in connection with one or more of theforementioned. You shall understand that we have no relation to any links toother websites and online services operated and maintained by third parties, inwhich case we advise you to read the related privacy policies.
Pleasenote that you are under no obligation to provide us with your personalinformation, however we may not be able to provide you with certain productsand/or services if you refuse to provide it.
2.Definitions
“Personaldata” is any information that can be used to identify an individual. Differentpieces of information, which collected together can lead to the identificationof a particular person, also constitute personal data. Personal data that hasbeen de-identified, encrypted or pseudonymised but can be used to re-identify aperson remains personal data.1
“UserData” refers to the data submitted by users or collected by Skillos in order to provide its services, such as username,contact information, etc., during the use of Skillos's products and services orany related interaction. User Data include, but not limited, Personal Data.
“SmartDevice” refers to electronic device, such as smart home appliances etc., thathave the ability via wireless protocols to connected, interact with andtransmit data to other devices, networks or to its users.
“Cookies”are small data files that your browser stores on your device and are used touniquely identify your browser and help to enhance users’ navigation throughthe sites. The information that these filesis typically shared with the owner of the site and their other potentialpartners.
3.How We Collect Your Personal Data
This data can be collected either
- by telephone (e.g. telephone communication),
- online (when you register an account on our website/e-shop, or proceedto pay for our services or via electronic mail)
- physically (e.g. following the provision of services from ourtechnicians at your premises
- by signing the relevant Services Agreement
Such data includes the following:
a) personal data, such as name, surname, address, contact numbers, TRNnumber, copy of identity card/ passport, email address, username, password,information about the connection package and full billing information
b) financial and accounting data, such as billing data for Skillosservices, billing data for the equipment purchased, credit or debit card data,data related to disputes, financial debts of the customer
4. Cookiesand Similar Tracking Technologies
Duringyour navigation in our site, we and other service providers on our behalf, use Cookies.Certain cookies are necessary to run our service and those cannot be declined.We also use preference cookies, that help us to present you with a tailoredexperience, and analytics cookies to measure the total number of visitors toour site, so we can improve our services. If you do not want cookies to be installed on your device and the aslong as the cookie is not strictly necessary, you can decline the use ofcookies following a simple procedure and, if you wish, you can change yourpreferences by reseting your web browser.
Wemay also HTML-based emails sent to our users to track which emails are openedby recipients and web beacons to record the usage patterns of our users. In anycase, however, we respect do-not-track signals or similar technologies that oursystems detect and identify.
5. Purposeand Legal Basis for Processing Personal Data
Wecollect and process your Personal Data with your consent in order to provideyou our services and understand how we can improve them.
We,also, may process your information for the following purposes:
• To provide you our products and services. Weneed specific information so you can connect to the platform and control SmartDevices through it and securely store your pictures and videos when purchasingcloud storage services.
• To improveour products and services, we process your device information to analyze trendsand to track your usage of our Services. Such data analysis might be useful tous to identify usage trends and develop new products or services.
• Tocreate and manage accounts when you register with us.
• Toprovide you with technical and customer support.
• Tocommunicate with you about our products and services after obtaining yourrelevant consent, which you always have the right to withdraw and change yourpreferences again if you wish.
• To informyou regarding modification on our services, changes to our terms and policiesand/or other administrative information. Because this information may beimportant, you may not opt-out of receiving such communications.
•Legal Compliance. We disclose information if we are legally required by the provisionsof the law, or it was requested by the administrative, judicial, or othercompetent authorities. Also, in the following cases:
o Enforce our Terms of Use and other special agreementsand policies.
o Perform risk management, investigate and preventsecurity incidents such as breaches, hacks and any other fraudulent ormalicious activities.
Ifthere is any change in the purposes for processing your Personal Data, we willinform you via a prominent notice on our website.
6. Whodo We Share Personal Data with?
At Skillos,we value and protect your Personal Data. We only disclose your Personal Data to third parties in the followingcases:
• Toour third-party service providers who perform, under contracts with specialprovision about the data protection, certain business-related functions for usso you can use our site and Services, including but not limited to:
o Providers of infrastructure provision, customersupport and enterprise authentication services,
o Providers of payment and credit card processingservices,
o Providers of cloud, network, IT services, server andother virtual services
o Delivery partners so you can receive your orders.
• To ouraffiliates in the course of regular business activities and in compliance withapplicable law, this Privacy Policy and other special agreements.
• Toany subsidiary or other entity in the event of any reorganization, merger,sale, joint venture, assignment, transfer or other disposition of all or anyportion of our business, its assets or stock (including without limitationbankruptcy or similar proceedings). In such an event, you will be timely notifiedvia email and/or a prominent notice on our website of any change in ownership,and choices you may have regarding your Personal Data.
7. Security
At Skillos,in order to ensure the integrity and security of your Personal Data, we havetaken and constantly updating our organizational safeguards and administrativeand technical security measures.
Whereveryour Personal Data is involved, we make sure that proprietary algorithms,storage and transmission encryption protocols are used to ensure data isolationand access authentication. Furthermore, we always process your data inaccordance with this Agreement and the applicable law, and we follow strict auditand validation of the data. The same obligations apply to any third party whois contracted to process your Personal Data on our behalf.
Ifyou have reason to believe that the data you shared with us is no longer secure,you shall immediately notify us by emailing at support@skillos.systems.
8. DataSubject Rights
Werespect your rights and control over your Personal Data. You may exercise anyof the following rights by emailing us at support@skillos.systems.
• right of access totheir personal data as well as the information related to the processing (GDPRArticle 15),
• right to correctinaccuracies and complete any missing data (GDPR Article 16),
• right to erasure("right to be forgotten"- GDPR Article 17),
• right to limit theprocessing of their data for the cases expressly defined by law (GDPR Article18),
• right toportability of their data in a structured, commonly used and machine-readable format(GDPR Article 20),
• the right totransmit their data to another - other than Skillos- controller (GDPR Article20), as well as
• the right to objectto the processing of their personal data in the cases expressly defined by law(GDPR Article 21).
Wewill respond to your requests free of charge and without culpable delay withinone (1) month of receipt of the request. Please note that your request mustclearly state what information you would like to be changed, which PersonalData of yours to be deleted from our database, or what restrictions you wouldlike us to place on the use of your Personal Data. In exceptionalcircumstances, due to large workload and depending on the complexity of yourrequest, this deadline may be extended for two (2) months, after you have beeninformed beforehand about the reason for the delay. To ensure the security ofyour personal information, we may, at our discretion, ask you to prove youridentity before providing the requested information.
9. DataRetention
Skilloskeeps the data in a physical/electronic file for the entire duration of thecooperation.
Thedata of inactive contracts is kept for a necessary period of 2 years after thetermination of the contract for the provision of services/products, unlessaccording to the law they must be kept until the final liquidation of cases, orif a longer period is defined by other legislation period of time (e.g. taxprovisions). They are then permanently deleted without the possibility ofrecovery.
Whenyou request us to remove your Personal Data, we will timely do so after yourrequest and we will no longer be retained them. If we are unable to do so fortechnical reasons, we will ensure that appropriate measures are taken toprevent any further such use of your Personal Data.
10. Amendments
Wemay update this Privacy Policy to comply with the amendments of the relevantlegislation and reflect the changes in technology and our practices. When usingour services, you will be asked to review and accept this Policy and we mayrecord your acceptance. We encourage you to periodically review this page forany changes, as you will be notified by a notice on this website prior to thechange becoming effective. The changes will be applicable, upon theirpublication to our website.
11. ContactInformation
Ifyou would like to receive further information about this Policy, please contactus:
PostalMailing Address: FIBERLOC P.C., Agiou Georgiou 28, Nea Ionia, 142 34, Athens,Greece
Emailto Skillos Privacy Office at: support@skillos.systems.
Incase you consider that we have not satisfied your request sufficiently and theprotection of your personal data is affected in any way, you can submit acomplaint through a special online portal to AADE (Athens, Kifisias Avenue 1-3,P.O. 115 23 | tel.: +30 210 6475600).
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