American Air Filter Manufacturing Sdn. Bhd. Mobile Privacy Policy
Effective
Date: 17/MAY/2021
Updated: 17/MAY/2021
American Air Filter Manufacturing Sdn. Bhd. and its subsidiaries (collectively "we", "us", "our", "American Air Filter Manufacturing Sdn. Bhd.") are committed to protect your privacy. This Privacy Policy ("Policy") sets out how we handle Personal Data in accordance with the Personal Data Protection Act 2010 ("PDPA") of Malaysiaand describes our practices in connection with information privacy on Personal Data that we process through your individual use of the following services, products, and related mobile applications (collectively, the "Products"):
- AAF Connect Mobile Application
In this Privacy Policy, the following terms shall have the following meaning: -
"Personal Data" means information that can be used to identify an individual, either from that information alone, or from that information and other information that we have access to about the individual.
"Services" refers to functionalities provided by the products supplied by American Air Filter Manufacturing Sdn Bhd.
"Smart Devices" refers to those nonstandard computing devices produced or manufactured by hardware manufacturers, with human-machine interface and the ability to transmit data that connects wirelessly to a network, including: smart home appliances, smart wearable devices, smart air cleaning devices, etc.
"Apps" refers to those mobile applications developed by American Air Filter Manufacturing Sdn. Bhd. that provides end users remote control over Smart Devices and the ability to connect to the supplier's IoT Platform.
"Supplier" refers to American Air Filter Manufacturing Sdn. Bhd.
"Client" refers to any person or organization using the services or solutions provided by American Air Filter Manufacturing Sdn. Bhd.
"IoT Platform" refers to a cloud service used to monitor, manage and control various types of connected devices.
"Terms of Use" means the terms of use of the Apps.
What Personal Data do we collect?
In order to provide our services to you, we will ask you to provide necessary Personal Data that is required to provide those services. If you do not provide your Personal Data, we may not be able to provide you with our products or services.
1. Information You Voluntarily Provide Us
- Account or Profile Data: When you register an account with us, we may collect your name and contact details, such as your email address, phone number, user name, and login credentials. During your interaction with our Products, we may further collect your nickname, profile picture, country code, language preference or time zone information into your account.
- Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content to address your problems and solve device failures on a timely basis.
- Information based on additional functions: In order to offer you with more convenient and higher-quality Services with optimized user experiences, we may collect and use certain information if you consent to use additional functions in the App. Please note, if you do not provide such information, you may continue to use basic Services of the App and connected Smart Devices, but certain features based on these additional functions may not be available. These additional functions may include:
a) Additional functions based on location information:
When you enable the location-based functions through permission settings on your mobile device, we will collect and process your location information to enable these functions, such as pairing with your Smart Devices. Also, we may collect information about your real-time precise or non-precise geo-location when you use certain Smart Devices or the Services, such as robot cleaner and weather service.
Based on your consent, when you enable the geo-fence feature, your location information will be generated and shared with Google Maps services. Please note that Google has corresponding data protection measures, which you may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices/. You may reject such use of your location information by managing the permission settings in the Services, upon which we will cease to collect and use your location information.
b) Additional services based on camera:
You may use the camera to scan the code by giving permission for the camera to pair with a Smart Device, take video, etc. Please be aware that even if you have agreed to grant the camera the aforesaid permission, we will only obtain information when you actively use the camera for scanning codes, video recording, etc.
c) Additional services for accessing and uploading pictures/videos based on photo albums (picture library/video library):
You may use this function to upload your photos/pictures/videos after giving permission for the App to access the photo album, so as to activate functions such as changing the avatar, reporting device usage problems by providing photo proofs, etc. When you store photos, videos and use other functions of the photo album, we will not store this information; but when you report a device usage problem, we may use the photos/pictures you upload to locate your device problem.
d) Additional services related to microphone-based service:
You may use the microphone to send voice information after giving permission for App to access the microphone, such as shooting videos, waking up the voice assistant, etc. For these functions, we will collect your voice information to recognize your command. Please be aware that even if you have granted access to enable the App to access the microphone, we will only obtain voice information through the microphone when you voluntarily activate the microphone in the App.
e) Additional services based on storage permissions:
The purpose is to ensure the stable operation of the App by utilizing the storage permission. After you give or indicate permission for the App to read/write your mobile device’s storage, we will access pictures, files, crash log information and other necessary information from your mobile device’s storage to provide you with functions, such as information publications, or record the crash log information locally.
Please note that if you give your permission for such additional functions, you authorize us to collect and use relevant personal information to provide you with corresponding Services. If you subsequently withdraw such permission, we will take it as cancelling the authorization, and we will no longer continue to collect Personal Data based on the corresponding permissions, and the related functions may be terminated. However, your decision to subsequently withdraw such permission will not affect Personal Data which have been previously collected and used based on your authorization.
2. Information We Collect Automatically
- Device Information: When you interact with our Product, we automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network
information.
- Usage Data: During your interaction with our Sites and Services, we automatically collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our Sites and Services.
- Log Information: When you use our app, the system and exception log may be uploaded.
- Location Information: We may collect information about your real-time precise or non-precise geo-location when you use our specific Products or Services, such as (but not limited to ) AstroCube, AstroPure series and AstroPlus series etc.
3. Smart Devices Related Information:
- Basic Information of Smart Devices: When you connect your Smart Devices with our Products or Services, we may collect basic information about your Smart Devices such as device name, device ID, online status, activation time, firmware version, and upgrade information.
- Information Reported by Smart Devices: Depending on the different Smart Devices you elect to connect with our Products or Services, we may collect different information reported by your Smart Devices. For example, air monitor may report your air quality sensor readings such as Particulate Matter, Total Volatile Organic Compound, Temperature, Humidity etc.; Air purifier may report your
filter change interval, fan speed, UV settings as well as air quality readings.
Purposes and legal basis for processing Personal Data
The purpose for which we may process information about you are as follows:
- Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
- Improve Our Services: We process your device information, usage data, location information and Smart Device related information to ensure the functions and safety of our Products, to develop and improve our Products and Services, to analyse the efficiency of our operations, and to prevent and trace fraudulent or inappropriate usage. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
- Non-marketing Communication: We process your Personal Data to send you important information regarding the Services, changes to our terms, conditions, and policies and/or other administrative information. Because this information may be important, you may not opt-out of receiving such communications. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
- Marketing Communication: We may process your Personal Data to provide marketing and promotional materials to you on our Products and Services. If we do so, each communication we send you will contain instructions permitting you to opt-out of receiving future communications of that nature. The legal basis for this processing is your consent. Additionally, if you consent to participate in our contest or other promotions, we may use your Personal Data to manage such activities.
- Personalization: We may process your account and profile data, usage data, device information to personalize product design and to provide you with services tailored for you, such as recommending and displaying information and advertisements regarding products suited to you, and to invite you to participate in surveys relating to your use of our Products. The legal basis for this processing is your consent.
- Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
Who do we share Personal Data with?
At American Air Filter Manufacturing Sdn. Bhd., we only share Personal Data in ways that we tell you about. We may share your Personal Data with the following
recipients:
- To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide any services to us.
- To our customers and other business partners who provide you, directly or indirectly, with your Smart Devices, and/or networks and systems through which you access and use our Sites and Services.
- To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
- As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
- To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
Except for the third parties described above, to third parties only with your consent.
International Transfer of Information Collected
To facilitate our operation, we may transfer, store and process your Personal Data in jurisdictions outside of Malaysia or other than where you currently live. Laws in these countries may differ from the laws applicable to your current country of residence.
Your Rights Relating to Your Personal Data
We respect your rights and control over your Personal Data. You may exercise any
of the following rights:
Via the “Profile – Personal Center” in our Products
You do not have to pay a fee and we will aim to respond you within 21 days. If you decide to email us, in your request, please make clear what information you would like to have changed, whether you would like to have your Personal Data deleted from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data. Please note that we may ask you to verify your identity before taking further action on your request, for security purposes.
You may:
- Request access to the Personal Data that we process about you;
- Request that we correct inaccurate or incomplete Personal Data about you;
- Request deletion of Personal Data about you;
- Request restrictions, temporarily or permanently, on our processing of some or all Personal Data about you;
- Request transfer of Personal Data to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
- Opt-out or object to our use of Personal Data about you where our use is based on your consent or our legitimate interests.
- Withdrawal of consent: You may exercise your privacy right to withdraw consent at anytime through the following approaches:
1) For privacy permissions acquired through device system settings, your consent can be withdrawn by changing device permissions, including location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notifications and other related functions;
2) For marketing communications that you have previously consented to, the information we send to you contains instructions that allow you to withdraw your consent in accordance with the “unsubscribe” method described in the information;
3) Unbind the Smart Device through the App, and the information related to the Smart Device will not be collected;
Security
We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. American Air Filter Manufacturing Sdn. Bhd. provides various security strategies to effectively ensure data security of user and device. As for device access, American Air Filter Manufacturing Sdn. Bhd. proprietary algorithms are employed to ensure data isolation, access authentication and authorization requisition. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you could immediately
notify us of the problem by customerservice@aafmal.com.my.
Data Retention
We process your Personal Data for the minimum period necessary for the purposes set out in this Privacy Policy, unless there is a specific legal requirement for us to keep the data for a longer retention period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your Personal Data, and after the retention period ends, we will delete your Personal Data. When we are unable to do so for technical reasons, we will ensure that appropriate measures are put in place to prevent any further use of your Personal Data.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to our information practices If we make any material changes, we will notify you by email (send to the e-mail address specified in your account) or by means of a notice in the mobile applications prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Us
If you have any questions about our practices or this Privacy Policy, please contact us as follows:
American Air Filter Manufacturing Sdn. Bhd.
Postal Mailing Address: Lot 6, Jalan Pengapit 15/19, Seksyen 15, 40000 Shah Alam, Selangor
Email: customerservice@aafmal.com
Designation: Chai Ming Feng, RnD Engineer
English version to prevail
In the event of any conflict between the English and Bahasa Malaysia versions of this Privacy policy, the English version shall prevail.