Enerlution Power Technology Co., Ltd. Privacy Policy
Enerlution Power Technology Co., Ltd. Privacy Policy
Effective Date: 2025-02-26
Updated: 2025-03-01
Enerlution Power Technology Co., Ltd. (hereinafter referred to as "Enerlution", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy ("Policy") describes our practices regarding the information privacy of Personal Data we process through your individual use of the following services, products, and related mobile applications (collectively, the "Products"):
SmartEnergy Mobile Application
Before you use our Products, please carefully read through this Policy and understand our purposes and practices for the collection, processing, use, storage, sharing, and transfer of your Personal Data. This Policy also outlines ways for you to exercise your rights to access, update, delete, or protect your Personal Data.
When you accept this Policy during registration with your Personal Data, or if you start using our Products without expressly objecting to the contents of this Policy, we will consider that you fully understand and agree with this Policy. If you have any questions regarding this Policy, please do not hesitate to contact us via:
Contact Information:19155108682
Definition
In this Policy:
Personal Data means information generated, collected, recorded, and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone or in combination with other information we have access to about that individual.
Personal Sensitive Data includes personal biometric information, communication records and contents, health information, transaction information, and precise location information. We will obtain your explicit consent before collecting Personal Sensitive Data.
Smart Devices refer to computing devices produced or manufactured by hardware manufacturers, with a human-machine interface and the ability to transmit data wirelessly, including smart home appliances, smart wearable devices, smart air cleaning devices, etc.
Apps refer to mobile applications developed by Enerlution that provide end-users with remote control of Smart Devices and the ability to connect to our IoT Platform.
What Personal Data do we collect?
To provide our services to you, we will ask you to provide necessary Personal Data. If you do not provide your Personal Data, we may not be able to offer you our products or services.
1. Information You Voluntarily Provide Us
Registered Account Data: When registering an account with us, we may collect your name and contact details, such as your email address, phone number, user name, and login credentials.
Feedback: When using feedback features in our Products, we will collect your email address, mobile phone number, and feedback content to address your issues and solve device failures promptly.
Additional Function Permissions: To offer more convenient services, we may request access to permissions like location, camera, photo album, microphone, storage, etc. This information collection requires your explicit consent, and you can control these permissions in your device settings.
2. Information We Collect Automatically
Mobile Device Information: Includes mobile device model number, IP address, wireless connection information, operating system type and version, application version number, etc.
Usage Data: Includes visits, clicks, downloads, messages sent/received, and other usage data related to our websites and Services.
Log Information: Systems and exception logs are uploaded to improve your user experience and identify/resolve issues.
3. Smart Devices Related Information
When connecting Smart Devices to our Services, we may collect basic device information, information during the connection process, and data reported by the devices.
Purposes and Legal Basis for Processing Personal Data
We may process your information for the following purposes:
Provide Services: To provide you with requested services based on our contract with you.
Improve Services: To ensure functionality, safety, development, and improvement of services.
Non-marketing Communication: To send important information regarding services, changes to terms, conditions, and policies.
Data Analysis: To analyze product usage and improve user experience based on your consent.
Personalized Recommendations: To provide tailored services and advertisements based on your consent.
Legal Compliance: To comply with legal obligations and protect rights, property, or safety as required or permitted by law.
Who do we Share Personal Data with?
We only share Personal Data in ways that we inform you about, including:
Third-party Service Providers: For services like website hosting, data analysis, payment processing, etc.
Business Partners: Who provide you with Smart Devices and networks to access our Services.
Legal Requirements: When required by law, to comply with legal processes, or to protect rights.
International Transfer of Information Collected
We may transfer, store, and process your Personal Data globally. We will ensure adequate protection measures are in place, such as using approved EU standard contractual clauses.
Your Rights Relating to Your Personal Data
You may exercise the following rights regarding your Personal Data:
Access: Request access to your Personal Data.
Correction: Request correction of inaccurate or incomplete Personal Data.
Deletion: Request deletion of your Personal Data.
Restriction: Request restrictions on processing your Personal Data.
Data Portability: Request transfer of your Personal Data to you or a third party.
Withdrawal of Consent: Withdraw consent for specific data processing activities.
Security Measures
We use commercially reasonable physical, administrative, and technical safeguards to protect the integrity and security of your Personal Data.
Data Retention
We retain your Personal Data for the minimum period necessary for the purposes outlined in this Policy or as required by law.
Children’s Privacy
Our services are not directed at individuals under the age of 13. We do not knowingly collect Personal Data from children without parental consent.
Changes to this Privacy Policy
We may update this Policy to reflect changes in our information practices. Significant changes will be notified via email or within the SmartEnergy App.
Contact Us
If you have any questions about our practices or this Policy, please contact us at:
Company Name: Enerlution Power Technology Co., Ltd.
Postal Mailing Address: Plant 2, No. 33, Qiuju Road, Baiyan Science Park, High-tech Zone, Hefei City, Anhui Province
Email: service@enerlution.com.cn
You can also contact us via the "Help & Feedback" section within the SmartEnergy App.