AirLab Privacy Policy
This Privacy Policy explains how AirLab collects, uses, stores, discloses, and protects personal information when you use the AirLab mobile application, connected AirLab devices, related software, firmware, cloud features, and services.
By using AirLab, you acknowledge that your personal information may be collected and processed in accordance with this Privacy Policy.
1. Who We Are
AirLab provides indoor air quality monitoring products and related software and services designed to help users understand their indoor environment.
References to "AirLab", "we", "our", or "us" in this Privacy Policy refer to the provider of the AirLab app, devices, and services.
2. Information We Collect
Depending on how you use AirLab, we may collect:
Account Information
Name
Email address
Login credentials
Account preferences
Device Information
Air Quality and Sensor Data
App and Technical Information
Diagnostic and Device Logs
To help identify, investigate, and resolve technical issues, improve performance, and maintain the reliability of AirLab products and services, we may collect and receive diagnostic information and device logs from AirLab devices and the AirLab app.
These logs may include:
Device model and firmware version
App version and operating system version
Connectivity and network status information
Error reports and crash logs
Performance and diagnostic information
Device event logs and operational status information
We take reasonable steps to ensure that diagnostic logs are anonymised or de-identified where reasonably practicable and use them solely for troubleshooting, product improvement, security, reliability, and technical support purposes.
Communications
3. How We Use Information
We may use personal information to:
Provide and operate AirLab products and services;
Create and manage user accounts;
Connect and manage AirLab devices;
Display air quality information and historical data;
Provide notifications, alerts, and device updates;
Improve product functionality and user experience;
Diagnose, investigate, and resolve technical issues using anonymised diagnostic and device log information;
Improve the reliability, security, performance, and functionality of AirLab products and services;
Maintain system security and prevent unauthorised access;
Respond to customer enquiries and support requests;
Comply with legal obligations;
Prevent fraud, misuse, or security incidents.
4. Device Permissions
The AirLab app may request access to certain device permissions including:
Permissions are used solely for providing app functionality and may be managed through your device settings.
5. Sharing of Information
We may share information with:
Service Providers
Third-party providers that assist with:
Cloud hosting
Data storage
Analytics
Customer support
Device connectivity
Security services
Software infrastructure
Legal Requirements
Where required by law, regulation, court order, government authority, or to protect legal rights, safety, or security.
Business Transactions
If AirLab is involved in a merger, acquisition, restructuring, financing, or sale of assets, information may be transferred as part of that transaction.
We do not sell personal information to third parties.
6. International Data Transfers
Your information may be processed, stored, or transferred in countries outside your country of residence.
Where required by applicable law, we take reasonable steps to ensure appropriate safeguards are in place for international transfers of personal information.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
Retention periods may vary depending on the type of information and applicable legal requirements.
8. Security
We use reasonable administrative, technical, and organisational measures designed to protect personal information from unauthorised access, disclosure, alteration, loss, or misuse.
However, no method of transmission or storage can be guaranteed to be completely secure.
9. Account Deletion
Where account creation is available, users may request deletion of their account and associated personal information through:
Some information may be retained where required by law, for security purposes, dispute resolution, or legitimate business requirements.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
Access personal information;
Correct inaccurate information;
Delete personal information;
Restrict or object to certain processing activities;
Withdraw consent where processing is based on consent;
Request portability of personal information.
To exercise applicable rights, please contact us using the details provided below.
11. Children's Privacy
AirLab products and services are not intended for children under the age required by applicable law to independently consent to data processing.
We do not knowingly collect personal information from children without appropriate legal authority or parental consent where required.
12. Third-Party Services
The AirLab app may interact with third-party services, operating systems, app stores, connectivity platforms, cloud infrastructure providers, or smart home platforms.
These third parties may collect information in accordance with their own privacy policies. We encourage you to review the privacy policies of relevant third-party providers.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Where required by law or where changes are material, we will take reasonable steps to notify users through the app or other appropriate channels.
Your continued use of AirLab after an updated Privacy Policy becomes effective indicates acceptance of the revised policy.
14. Contact Us
If you have questions about this Privacy Policy, privacy practices, personal information, or account deletion requests, please contact us using the support details provided in the AirLab app or on our website.