Privacy Policy
Privacy Policy
Guangzhou Video-Tech Electronics Co., Ltd
Effective Date: [5 Jan 2025]
Last Updated: [5 Jan 2025]
Guangzhou Video-Tech Electronics Co., Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, store, share, and protect your Personal Data when you use our video door intercom mobile application and related services (the “App” or “Services”).
By registering an account or using our App, you acknowledge that you have read and understood this Policy.
Definitions
Personal Data means information that identifies or can reasonably be linked to an individual, such as account information, device information, or usage data.
Smart Devices refer to video door intercom devices, cameras, and related access control equipment connected to the App.
Personal Data We Collect
2.1 Information You Provide
Account Information: email address, phone number, username, password, nickname, profile image, language and time zone.
Feedback Information: contact details and content you submit when contacting customer support.
You may use certain basic features without logging in. In such cases, we only collect minimal device and usage information necessary for basic functionality.
2.2 Information Collected Automatically
Device Information: device model, operating system, App version, IP address, network type.
Usage Data: operation records, feature usage, interaction logs.
Log Information: system logs, crash logs, timestamps, and error reports.
2.3 Smart Device & Video Intercom Data
When you connect a video door intercom or camera device, we may collect:
Device ID, name, status, firmware version, activation time
Network information required for device pairing
Video, images, audio, and call records generated by the device, which are used solely to provide real-time video intercom, access control, recording, and notification functions
Permissions We Use
Depending on your device and settings, the App may request the following permissions:
Camera – for video calls, live view, QR code scanning
Microphone – for audio intercom and video recording
Photo/Media Storage – for saving snapshots or recordings
Notifications – for visitor alerts and security notifications
Bluetooth – for device discovery and configuration
Local Network / Wi-Fi – for device connectivity
You may manage or revoke permissions at any time via your device or App settings. Revoking permissions may affect certain features.
How We Use Your Personal Data
We process Personal Data to:
Provide and operate video door intercom and access control services
Enable real-time audio/video communication and notifications
Maintain account security and device management
Improve performance, stability, and user experience
Send service-related notices and alerts
Comply with legal obligations and enforce our agreements
Sharing of Personal Data
We may share Personal Data only when necessary with:
Service providers (cloud hosting, push notification, technical support)
Business partners providing devices or infrastructure
Affiliates under common control
Authorities or legal entities when required by law
We do not sell your Personal Data.
International Data Transfers
Your Personal Data may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place in accordance with applicable data protection laws.
Your Rights
You may have the right to:
Access your Personal Data
Correct or update your information
Delete your account and Personal Data
Restrict or object to certain processing
Withdraw consent where applicable
You can exercise these rights through the App settings or by contacting us at the email address below. We will respond within a reasonable timeframe.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your Personal Data, including encryption, access control, and secure communication protocols.
Data Retention
We retain Personal Data only for as long as necessary to provide our Services or comply with legal requirements. When data is no longer needed, it will be securely deleted or anonymized.
10. Children’s Privacy
Our Services are not intended for children under the age required by applicable law. We do not knowingly collect Personal Data from children.
11. Changes to This Policy
We may update this Policy from time to time. Material changes will be notified through the App or other appropriate means.
12. Contact Us
Guangzhou Video-Tech Electronics Co., Ltd
Email: support@v-tec.com.cn
Address: 601/ Building 5, KeHui St.4th , Kehui Development Center, ScienceAvenue, HuangPu District, 510670,