⦁ Additional services based on Face ID technology (iOS only): You can enable the relevant functions after turning on Face ID to perform a secure and convenient passwordless account login through the facial recognition verification provided by the iOS system, eliminating the need to repeatedly enter the account password. iOS does not provide Face ID data to us, and we do not and cannot collect and store your Face ID data. You can also turn on/off this feature at any time.
Turn on/off [Face ID] via [My] - [Settings] - [Account & Security]
⦁ Additional features based on fingerprint permission (Android only): We apply for this permission from you in order to allow you to log in to the App without password through your fingerprint ID, and we will not save and upload your fingerprint information.
Go to [My] - [Settings] - [Account & Security] - turn off/on [Fingerprint ID]
⦁ Additional features based on permissions tied to the Notification Listener service (Android only)
We apply for this permission from you for the purpose of sending App messages to your mobile smart device to show you the App messages by listening to the App notification bar messages after the smart device is connected to the App.
Enable/disable permissions via [Device Panel] - [Settings] - [Message Push] - (disabled by default)
You understand and agree that the above-mentioned additional services require you to enable access rights for your location information (geographic location), camera (camera), photo album (picture library), microphone (voice), and internal and external storage in your device to realize the collection and use of the information involved in these permissions. You can check the status of these permissions in your device settings on a case-by-case basis, and you can decide whether to turn them on or off.
Please note that if you turn on any of these permissions, you authorize us to collect and use relevant personal information to provide you with corresponding services, and once you close any of these permissions, it means that you have cancelled your authorization, and we will no longer continue to collect and use relevant personal information based on the corresponding permissions, nor will we be able to provide you with the services corresponding to the permissions. However, your decision to turn off the permission will not affect the collection and use of information previously based on your authorization.
2. Information We Automatically Collect
⦁ Mobile Device Information: When you interact with our products, in order to ensure your normal use of our services, maintain the normal operation of our services, improve and optimize our service experience, and ensure the security of your account, we automatically collect mobile device information, including mobile device model, login IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information. At the same time, we will collect your software version number. To ensure the security of the operating environment or to provide necessary services, we will collect the application installation list of the application.
⦁ Usage Information: During your interaction with our website and services, we automatically collect usage information related to access, clicks, downloads, sending/receiving messages, and other usage of our website and services.
⦁ Log Information: When you use our application, in order to enhance your user experience, system and exception logs will be uploaded for analysis, which include your IP address, language preferences, operating system version, and the date or time of access, so that we can accurately identify issues and help you resolve problems during the use of our services.Please note that individual mobile device information and service log information cannot identify specific individuals.
If we combine this type of non-personal information with other information to identify specific individuals, or combine it with personal information, then during the combined use, this type of non-personal information will be treated as personal information, unless we obtain your authorization or as otherwise provided by laws and regulations, we will anonymize and de-identify this information.
3. Information related to smart devices
When you use a smart device, we collect information inherent to the smart device itself and information generated during your use of the smart device.
⦁ Basic smart device information: When you use a smart device connected to our products or services, we will collect basic information about the smart device, including the name of the smart device, device ID, online status, activation time, firmware version and upgrade information;
⦁ Information collected during the connection of smart devices: Based on the type of smart device you need to connect, whether it is connected via Wi-Fi, Wi-Fi after establishing a local connection via Bluetooth, connected via Bluetooth or via Zig-bee, we will collect the Mac address and Wi-Fi information (SSID, BSSID) of the smart device.When obtaining and using BSSID and SSID, it is used to connect to WiFi devices such as recorders with APP, and to determine whether the WiFi connected to the current mobile phone is the WiFi of recorders and other devices.
⦁ Smart Device Reported Information: Depending on the different smart devices you choose to connect with our products or services, we collect information reported by your smart device. The information provided below in the smart device report is applicable to your use of the service (please decide whether to add the following two special categories of information collection instructions):When you voluntarily use the smart camera (IPC service) and connect to the Wuxi Black Knight Technology Co., Ltd. App: You connect the doorbell, door lock, and smart security camera with camera through the Wuxi Black Knight Technology Co., Ltd. App service to monitor the security of your residence or view the monitoring content, and when you add the device and use the smart camera, when the device recognizes that someone or object is moving, the smart camera will capture the monitoring screen (in picture format) for you to view. At this time, the captured picture will be automatically encrypted and stored locally and stored on the cloud server in the form of messages, and the picture will be automatically deleted after 30 days of storage. Please note that when you choose to turn off the motion detection function, the smart camera will not actively record the captured footage, which will affect your original intention to use the smart camera.When you voluntarily use a health smart device and connect to the App of Wuxi Black Knight Technology Co., Ltd.
If you choose one or more smart devices, the corresponding information will be recorded. Of course, if you do not use any of the above and related health equipment, we will not collect any relevant information from you:
1)Smart Body Fat Scale or Fitness Tracker: Height, Weight, Body Fat Mass (BFM), Body Mass Index (BMI) and Skeletal Muscle Content (SMM), Body Fat Percentage, Muscle Mass, Body Fat Index, Obesity Level, Ideal Weight, Weight Control, Visceral Fat Index, Net Weight, Body Hydration, Bone Mass, Protein Rate, BMR, Metabolic Age, Body Score, Body Shape, Subcutaneous Fat Percentage, Subcutaneous Fat Mass, Heart Rate;
2) Bracelets and their similar smart devices: heart rate, steps, calories, mileage, heart rate, sleep records, training records, body temperature, blood oxygen, systolic blood pressure, diastolic blood pressure, stress.
3) Smart fitness equipment represented by smart skipping rope: start time, jump mode, number of rope skipping, workout duration, calories burned, maximum number of hold jumps, number of rope skipping, average speed, maximum speed, heart rate during exercise.
4） Auto-start scenario description (Android system only)We use the widget component to implement the following functional scenarios: no business functions will be executed in the non-logged in state, and the corresponding business functions will be executed when the user manually triggers relevant operations in the login state. The use of widgets to send a certain frequency through the system to broadcast wakes up the application process to start automatically, which is necessary to realize functions and services.
II. Purpose and Legal Basis for Processing Personal Information
We process your information for the following purposes:
⦁ To provide you with services: We process your account information, mobile device information, usage information, location information, and smart device-related information to provide the products and services you request. The legal basis for this processing is the performance of our contract with you in accordance with our User Agreement (please add the Company’s User Agreement, also known as the Terms of Service, etc., and configure the hyperlink).
⦁ To improve our services: We process your mobile device information, usage information, location information, and smart device-related information to ensure the functionality and security of our products, to develop and improve our products and services, to analyze the efficiency of our operations, and to prevent and track fraud or misuse. The legal basis for such processing is the performance of our contract with you in accordance with our User Agreement.
⦁ Non-Marketing Communications: We process your personal information in order to send you important information related to the Services, terms/conditions and policy changes, and/or other administrative information. At the same time, we will also send you notifications related to your purchase of services, including alert services. You can check the [Message Push] in the App of Wuxi Black Knight Technology Co., Ltd. ([Me] - [Message Center] - [Settings] - [Message Push]) to manage whether you want to receive such message communications, and when you choose to turn off push notifications, we will no longer push such information to you. The legal basis for such processing is the performance of our contract with you in accordance with our User Agreement.
⦁ Data analysis: In order to enable you to better enjoy the convenient life brought by smart devices, we will analyze your use of Wuxi Black Knight Technology Co., Ltd. services or smart devices, analyze products or usage scenarios related to you so that you can better enjoy the convenience brought by our products, and we will use the information of your bound smart devices to recommend other smart devices that can be intelligently linked with your bound devices (smart device recommendation service). If you do not agree to our analysis of your data, you can go to the privacy settings of the Wuxi Black Knight Technology Co., Ltd. App ([My] - [Settings] - [Privacy Permission Settings] - [Data Analysis]) to turn off your choice. The legal basis for such processing is based on your consent.
Personalized push services: We process your account and profile information, usage information, and device information to design personalized products and provide you with tailored services (such as recommending and displaying product information and advertisements that are appropriate for you), as well as inviting you to participate in user surveys for the products you use. If you do not agree to the processing of your personal information by Wuxi Black Knight Technology Co., Ltd. to obtain personalized services, you can turn off your choice by going to Black Knight’s privacy settings ([My] - [Settings] - [Privacy Settings] - [Personalized Push Service]). The legal basis for such processing is based on your consent.
⦁ Compliance: We only process your personal information when we are required to do so by law, or when we believe it is necessary or appropriate:
⦁ Comply with applicable laws and regulations, legal process or requests from public authorities and government authorities;
⦁ Enforce our Terms of Use and other agreements, policies, or standards, including investigating any potential use violations;
⦁ protect our rights, privacy, safety, or property and/or that of other users, including you; and to seek available detection, prevention, remedial or limiting damages that we may be required to provide or to address security, fraud, or technical issues.
We also use the personal information we collect about you in other ways, where we provide specific notice at the time of collection and obtain your consent as required by applicable law. If there is any change in the purpose of processing your personal information, we will notify you of such changes through a prominent notice such as message notification in the App of Wuxi Black Knight Technology Co., Ltd., email, etc., and inform you of your choices regarding your personal information.
III. Who do we share your personal information with?
AutoNavi SDK
Third party: AutoNavi Software Co., Ltd
Purpose of use: In order to provide corresponding services, provide you with problem tracking, troubleshooting, diagnosis services and conduct data statistics, and ensure the normal operation of products and services, AutoNavi will process your device information, including location information (latitude and longitude, precise location, rough location); including positioning through technical processing of device information (such as IP address, GNSS information, WiFi status, WiFi parameters, WiFi list, SSID, BSSID, base station information, WiFi signal strength information, Bluetooth information, sensor information (vector, acceleration, pressure), device signal strength information, external storage directory); Device identification information (IDFA, OAID), current application information (application name, application version number), device parameters, and system information (system attributes, device model, operating system, and carrier information), the collected device information will vary based on different devices and systems (Android/iOS) and system versions. In particular, when you use the following AutoNavi SDK-related functions and services, the device information collected will be different, please refer to the content of the Positioning SDK, Map SDK, Search SDK and Navigation SDK.Usage Scenario: Intelligent scene based on location change, weather service based on location information
Locate the SDK
Detailed information collected:
Location information: The purpose of use is to return the user’s location information to the application, and for the developer to provide corresponding services based on the user’s location information, in order to facilitate the provision of real-time traffic conditions and traffic condition prediction services, we will conduct data statistics and analysis of the user’s location information, and make judgments on traffic congestion based on this.
Collect device information: The purpose of use is to provide services, track, troubleshoot, diagnose, and count various problems in the service, and ensure the normal operation of products and services. Device information [e.g., IP address, GNSS information, WiFi status, WiFi parameters, WiFi list, base station information, signal strength information, Bluetooth information, sensor information (vector, acceleration, pressure), device signal strength information].
Wuxi Black Knight Technology Co., Ltd. only shares your personal information in a way that you know and agree to. We share your personal information with the following parties:
⦁ When you use the products or services provided by the third-party Mini Program through the Black Knight App, we will pass on your relevant information to the third party based on your authorization in specific scenarios. The specific authorization object and the type of authorization information will be displayed on the page where the third party obtains your consent, and your information will be transmitted to the third party through an encrypted channel.
⦁ Disclose your personal information to third-party service providers who provide us with certain business-related services, including website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support services, email delivery services, and other similar services, so as to enable them to provide services to us.
⦁ Disclose your personal information to customers and other business partners who directly or indirectly provide you with smart devices and/or the networks and systems you use to access and use our websites and services.For example, we need to share your mobile phone number and the binding status of your electric vehicle with third parties that cooperate with us in joint operations, to confirm whether you are a registered user of the bound Black Knight vehicles.
⦁ Disclose your personal information to affiliates or other third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or a portion of our business, assets, or stock (including, without limitation, in connection with any bankruptcy or similar proceeding). In such cases, you will receive clear notice via email and/or our website regarding the change in ownership, the incompatibility of the new use of personal information, and choices regarding personal information.
⦁ Disclose your personal information to subsidiaries or affiliates of the Company for the purpose of conducting business activities on a regular basis.
⦁ We will share your personal information reasonably and lawfully as necessary or appropriate in the following circumstances:
⦁ comply with applicable laws, regulations, legal procedures, policies and/or standards, or as required by appropriate public authorities and government authorities;⦁ Enforce our Terms of Use and other agreements, policies, and standards, including investigating any potential violations;
⦁ To protect our operations, business, and systems;
⦁ protect our rights, privacy, safety, or property and/or that of other users, including you; and⦁ Risk management, detection, and identification of illegal, fraudulent, deceptive, or malicious activity.When you use the services provided by a third party, we will share the corresponding information after ensuring that the third party has obtained your authorization and consent, and other circumstances that comply with laws and regulations. You can use the information listed in this list to find out what personal information third parties collect about you and how they will process it. We will also strictly restrict the acquisition of personal information by third parties to protect the security of your personal information. Please click "List of Third-Party Information Sharing and SDK Services" to view the details of third-party information sharing.
In addition, in order to ensure the stable operation of the Black Knight application or achieve related independent functions, we will embed third-party SDKs in the application. Please note that the type of personal information processing of third-party SDKs may change due to version upgrades, policy adjustments, etc., please refer to the official instructions published by them. Please click List of Third-Party Information Sharing and SDK Services to view the details of third-party SDKs.
IV. Transfer of Collected Information.
Wuxi Black Knight Technology Co., Ltd. operates globally, so the personal information we collect in accordance with this Policy may be transferred, stored and processed between different countries or regions. The laws and regulations applicable in the country or region where we operate may be different from the applicable laws in your country of residence, but we will strictly comply with the laws, regulations and requirements related to the protection of personal information. Therefore, under the framework of personal information protection, in order to facilitate our operations, we may transfer personal information to the countries or regions in which we do business. Our privacy and security practices are designed to provide global protection for your personal information, regardless of where it is stored.
For example, the European Commission has determined that certain countries outside the European Economic Area (EEA), the United Kingdom or Switzerland have mechanisms that provide adequate protection of personal information. When the personal information of users in the EEA, Switzerland or United Kingdom is transferred to recipients located outside the EEA, Switzerland or United Kingdom and not considered to have an adequate level of data protection, we ensure compliance with the EU Standard Contractual Clauses for the transfer. You can view the agreement under the EU Standard Contractual Clauses approved under Article 46 of the GDPR here.
In particular, when you select the correct country code of Chinese mainland and the corresponding registered account, the personal information we collect and generate in the course of our operations in mainland People's Republic of China will be stored and processed in data centers in Chinese mainland, except where cross-border transmission is permitted in accordance with applicable laws.
If you would like to know more about our information storage and safeguards, you can contact us directly through the contact details below this policy.
V.Rights related to personal information
We respect your rights and hold your personal information. You can exercise any of the following rights: ask the customer to confirm that each path is an accurate path within the App or other application.
⦁ Through [My] - [Settings] - [Account & Security] or [My] - [FAQ & Feedback] in our app;
⦁ You can also contact us using the following information:
Company name: Wuxi Black Knight Technology Co., Ltd
Contact email: shufeng.ma@hee-go.cn
Contact number: 15222319252
Address: No. 2890, Antai 2nd Road, Xishan Economic Development Zone,
Wuxi City
You can exercise your rights in relation to your personal information through the following indicated paths:
⦁ Request access to the personal information we process about you (i.e., obtain a copy of your personal information): [My] - [Settings] - [Privacy Policy Management] - [Personal Information Export];
⦁ Request us to correct inaccurate or incomplete personal information related to you: 1) Modify the “registered account” (email/mobile number): [My] - [Settings] - [Account and Security] - [Modify Account]; 2) Change the “Nickname and/or Time Zone”: [My] - [Profile];
⦁ Request to delete your personal information: [My] - [Settings] - [Account and Security] - [Delete Account], you can delete your personal information according to the prompts;
⦁ Request temporary or permanent restriction of our processing of some or all of your personal information: Please delete your account or [My]-[FAQ] to us through [My] - [Settings] - [Account and Security] in the app, or submit your application through the above contact number or email;
⦁ Request that we process your information based on your consent or a contract with you, and when we process your information automatically, transfer personal information to yourself or a third party: [My] - [FAQ & Feedback] in the App, or submit your application through the above contact number and email;
If you decide to send us a request by email, please indicate what information you would like to change, whether you would like your personal information to be removed from our database, or what restrictions you would like us to be subject to in using your personal information. Please note that for security reasons, we will ask you to verify your identity before proceeding further with your request.
⦁ Ask us to provide a method and explanation for withdrawing consent, in the process of using our services, we process and use your personal information based on your consent or our legitimate interests, and you choose to object to or refuse our use of your personal information, in which case we will protect your right to withdraw consent in the following ways:
- As mentioned above, you can revoke your consent by changing the device permissions obtained in the device system settings through [Me] - [Settings] - [Privacy Permission Settings] of the application, including location, camera/camera, photo album (picture library/video library), microphone, Bluetooth settings, and related functions of message notification push;
- In the non-marketing communication you have consented to, turn off your choice through [My] - [Message Center] - [Settings];
- When you agree to the data analysis function, turn off your choice through [Me] - [Settings] - [Privacy Permission Settings] - [Data Analysis];
- In the personalized push service you have consented to, [My] - [Settings - [Privacy Settings] - [Personalized Push Service]) to turn off your choice;
- Unbind the smart device through the app, and the information about your use of the smart device will not be collected;
- Revoke your authorization to the third-party Mini Program through [My] - [Settings] - [Cancel Authorization] of the third-party Mini Program;
- If you do not agree with the description in our Privacy Policy, we will be deemed that you do not agree to actively provide us with personal information, do not agree to us to grasp and process your personal information, and then cancel your account through [My] - [Settings] - [Privacy Policy Management] - [Revoke] your consent, so that we no longer grasp and process your personal information.
To cancel your account,
You can go to Me &rt; Settings &rt; Account & Security &rt; Cancel Account.After you withdraw your consent or authorization, we will not be able to continue to provide you with the services corresponding to the withdrawal of authorization. However, your withdrawal of consent or authorization will not affect the withdrawal of the processing of personal information previously carried out based on your consent.You do not have to pay any fees to enforce your individual rights. In accordance with the relevant requirements of local information protection laws, if your account service is Chinese mainland, we will complete the verification and processing of your request within 15 working days; If your account service scope is outside Chinese mainland, we will reply to your request within 30 calendar days (please modify according to the conclusion of Chapter 4).
VI. Information security measures
We maintain commercially reasonable physical, administrative, and technical safeguards to maintain the integrity and security of your personal information. We provide a variety of security strategies to effectively ensure the information security of users and devices.When it comes to device access, we use reliable identity access authentication and authorization requests.
In terms of data communication, communication is supported using security algorithms and transmission encryption protocols, as well as commercial-grade encrypted information transmission based on dynamic keys.
In terms of data processing, strict data filtering and verification and a complete data review process are employed.In terms of data storage, all confidential information of users will be securely encrypted for storage.
In addition to the above-mentioned technical security guarantees, we have also formulated a series of security guarantees at the system and control level, including the determination of positions and responsibilities, the holding of security and privacy protection training courses, the strengthening of employees' awareness of data protection, and the measures to control access rights to prevent data loss, illegal use, unauthorized access, leakage, tampering or destruction.If for any reason you believe that your interaction with us is no longer secure (for example, if you believe that the security of your account has been compromised), please let us know immediately by calling or emailing as described below.
If a security incident affects the security of your personal information, we will notify you as soon as possible through the email address, phone number, and message center push you have reserved, and inform you of suggestions for reducing or preventing related risks. If necessary, we will take corresponding remedial measures in a timely manner in accordance with the internal security incident emergency plan, and report to the relevant competent authorities in accordance with the regulations.
VIII. Information Retention Period
We will process your personal information for the shortest period of time necessary to achieve the purposes described in this Policy or as required by laws and regulations, unless a longer retention period is required by specific legal requirements. We will determine the appropriate retention period based on the amount, nature, and sensitivity of the personal information, and at the end of the retention period, we will destroy your personal information.
1. To fulfill your requested products and services in accordance with the User Agreement and this Policy;
2. When you explicitly request the deletion of your personal information, we will make this an automatic task and no longer retain your personal information.When we confirm that the purpose of collection and processing of personal information has been fulfilled on the basis of 1), or after we confirm your request for deletion or cancellation in accordance with 2), or after we terminate the operation of the corresponding products or services, we will stop retaining and delete your personal information. In general, we will no longer retain your personal information once the required retention period has expired. If we are unable to destroy the information for technical reasons, resulting in the retention of personal information beyond the storage period, we will take appropriate measures to prevent further use of your personal information, including anonymization.
VIII. Protection of Children's Personal Information
We attach great importance to the protection of children's personal information, and our products and services are mainly intended for adults. If you are a child, you should not create your own personal information subject account without the consent of your parents or guardians.For personal information accounts created with the consent of parents and/or guardians, please be sure to read the Children's Privacy Protection Statement before you use our services, and we will protect children's personal information in accordance with the relevant laws and regulations of each region, country or region. Please note that if we become aware that we have collected personal information from a child without the prior consent of a verifiable parent or legal guardian, we will try to delete the relevant personal information as soon as possible.
IX. Statement on Policy Changes
We will update this Policy at least annually to reflect changes in our data protection and processing practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by posting a notice within the App prior to the change becoming effective. We encourage you to periodically review the App for the latest information on our privacy practices.
X.Contact us
If you have any comments or questions about this Privacy Policy, or if you have any questions about our collection, use or disclosure of your personal information, please contact us through [My] - [FAQ and Feedback] in the App of Wuxi Black Knight Technology Co., Ltd. or the following methods, and indicate the “Privacy Policy”, and we will complete the verification and processing of your needs within 15 working days.
If your issue relates to a material matter, we may ask you to provide additional information to confirm the nature and implications of the matter.
If you are not satisfied with the response you receive, you can refer your complaint to the appropriate supervisory authority. When you consult us, we will provide you with information about the relevant complaint channels that may be available according to your actual situation.
Contact & Address:
Company name: Wuxi Black Knight Technology Co., Ltd
Contact email: shufeng.ma@hee-go.cn
Contact number:4000555795
Address: No. 2890, Antai 2nd Road, Xishan Economic Development Zone, Wuxi City