Privacy Policy
Effective Date: 2025.3
Updated: 2025.3
Avidsen and subsidiaries (“we”, “us”, “our”, “Avidsen”)are committed to protecting your privacy. This Privacy Policy (“Policy”)describes our practices in connection with information privacy on Personal Datawe process through your individual use of the following services, products, andrelated mobile applications (collectively, the “Products”):
ThomsonHome Mobile Application
Before you use our Products, please carefully readthrough this Policy and understand our purposes and practices of collection,processing of your Personal Data, including how we use, store, share andtransfer Personal Data. In the Policy you will also find ways to execute yourrights of access, update, delete or protect your Personal Data.
When you accept this Policy when you register withyour Personal Data, or if you start to use our Products and does not expresslyobject to the contents of this Policy, we will consider that you fullyunderstand and agree with this Policy. For more information, please fill in the contact formon our website https://www.avidsen.com/, send an e-mail to hotline@avidsen.comor write to us at our postal address:
AVIDSEN
19 Avenue Marcel Dassault
ZAC des Deux Lions
37200 Tours
For other branded mobile applications powered by AVIDSEN,our Clients control all the Personal Data collected through our Products. Wecollect the information under the direction of our Clients and the processingof such information shall be limited to the purpose of providing the servicefor which our Clients has engaged us. If you are a customer of one of ourClients and would no longer like to be contacted by one of our Clients that useour service, please contact the Client that you interact with directly.
Definition
In this Policy, Personal Data means informationgenerated, collected, recorded and/or stored, electronically or otherwise, thatcan be used to identify an individual or reflect the activity of an individual,either from that information alone, or from that information and otherinformation we have access to about that individual.
Personal Sensitive Data includes personal biometricinformation, communication records and contents, health information,transaction information, and precise location information. When we collectPersonal Sensitive Data from you, we will generate an explicit notification foryour consent before we collection personal sensitive data about you.
Smart Devices refers to those computing devicesproduced or manufactured by hardware manufacturers, with human-machineinterface and the ability to transmit data that connect wirelessly to anetwork, including: smart home appliances, smart wearable devices, smart aircleaning devices, etc.
Apps refers to those mobile applications developed byTuya that provide end users remote control to Smart Devices and with theability to connect to the supplier IoT Platform.
What Personal Data do we collect
In order to provide our services to you, we will askyou to provide necessary Personal Data that is required to provide thoseservices. If you do not provide your Personal Data, we may not be able toprovide you with our products or services.
1.Information You Voluntarily Provide Us
· Registered Account Data: When youregister an account with us, we may collect your name and contact details, suchas your email address, phone number, user name, and login credentials. Duringyour interaction with our Products, we may further collect your nickname,profile picture, country code, language preference or time zone informationinto your account.
However,if the Services you request or purchase are based on your account, please go tothe registration/login page for guidance.
· Feedback:When using feedback and suggestion features in our Products, we will collectyour email address, mobile phone number and your feedback content to addressyour problems and solve device failures on a timely basis.
Information based on additional functions:
Confirm: the system permissions that allow in theyour App
In order to offer you with more convenient andhigher-quality Services with optimized user experiences, we may collect and usecertain information if you consent to use additional functions in the App.Please note, if you do not provide such information, you may continue to usebasic Services of the App and connected Smart Devices, but certain featuresbased on these additional functions may not be available. These additionalfunctions may include:
1)Additionalfunctions based on location information:
When you enable the location-based functions throughpermission settings on your mobile device, we will collect and process yourlocation information to enable these functions, such as pairing with your SmartDevices. Also, we may collect information about your: a) real-time and preciselocation, for instance when you choose to use the automation scenarios forcontrolling your Smart Devices, or b) non-precise geo-location when you usecertain Smart Devices or the Services, such as robot cleaner and weather service.
Based on your consent, when you enable the geo-fencefeature, your location information will be generated and shared with GoogleMaps services. Please note that Google has corresponding data protectionmeasures, which you may refer to Google’s Data Processing and Security Termsfor more details.
You may disable the collection and use of yourlocation information by changing your mobile device settings (“Profil – Setting– Privacy Right Setting – Switch on/off Location Information”), upon which wewill cease to collect and use your location information.
2)Additionalservices based on camera:
You may use the camera to scan the code by turning onthe camera permission to pair with a Smart Device, take video, etc. Please beaware that even if you have agreed to enable the camera permission, we willonly obtain information when you actively use the camera for scanning codes,video recording, etc.
You may opt-out the using of camera permission:(“Profil – Setting – Privacy Right Setting – Switch on/off Camera”).
3)Additionalservices for accessing and uploading pictures/videos based on photo albums(picture library/video library):
You can use this function to upload yourphotos/pictures/videos after turning on the photo album permission, so as torealize functions such as changing the avatar, reporting device usage problemsby providing photo proofs, etc.. When you use the photos and other functions,we will not recognize this information; but when you report a device usageproblem, we may use the photos/pictures you upload to locate your problem.
You may opt-out the using of photo album permission: “Profil– Setting – Privacy Right Setting – Switch on/off Photo Album”.
4)Additionalservices related to microphone-based service:
You can use the microphone to send voice informationafter turning on the microphone permission, such as shooting videos, waking upthe voice assistant, etc. For these functions, we will collect your voiceinformation to recognize your command. Please be aware that even if you haveagreed to enable the microphone permission, we will only obtain voiceinformation through the microphone when you voluntarily activate the microphonein the App.
You may opt-out the using of microphone permission:“Profil – Setting – Privacy Right Setting – Switch on/off Microphone”.
5)Additionalservices based on storage permission(Android):
The purpose is to ensure the stable operation of theApp by utilizing the storage permission. After you give or indicate thepermission to read/write your mobile device’s storage, we will access pictures,files, crash log information and other necessary information from your mobiledevice’s storage to provide you with functions, such as informationpublications, or record the crash log information locally.
You may opt-out the using of storage permission: “Profil– Setting – Privacy Right Setting – Switch on/off Location Storage”.
6)Additionalservices based on Notification permission:
The reason why we ask you for the permission is tosend you notifications about using the Smart Devices or Services, especially ifyou have purchased security services and you require an alert or message sothat you can capture the real-time status.
You may opt-out the using of App notifications: “Profil– Setting – Privacy Right Setting – Switch on/off Notifications”.
7)Additional services based on Alert Window permission
You may choose to bind a camera in the App andrequire the App to display the real-time image of the camera in a separatewindow.
You may opt-out the using of alert windowinformation: “Profil – Setting – Privacy Right Setting – Switch on/off AlertWindow”.
8)Additional services based on Bluetooth permission:
You can enable Bluetooth functions after turning onthe permission, including controlling the Smart Devices, acquiring status of,discovering and configuring Smart Devices. In these functions, we willcommunicate with Smart Devices via Bluetooth. Please be aware that even if youhave agreed to enable the Bluetooth permission, we will only use Bluetooth forcommunication in these scenarios: display device status on the home page andSmart Device panel; perform device control on the home page and Smart Devicepanel; discovering Smart Devices on the home page and the add device page,Smart Device distribution network.
You may opt-out the using of Bluetooth via “Profil –Setting – Privacy Right Setting – Disable/Enable Bluetooth permission”.
Please note that if you turn on any permission, youauthorize us to collect and use relevant personal information to provide youwith corresponding Services. Once you turn off any permission, we will take itas canceling the authorization, and we will no longer continue to collectPersonal Data based on the corresponding permissions, and the related functionsmay be terminated. However, your decision to turn off the permission will notaffect the previous collection and use of information based on your authorization.
2.Information We Collect Automatically
· MobileDevice Information: When you interact with ourServices, in order to provide and maintain the normal operation of ourServices, to improve and optimize our Services, and to protect your accountsecurity as well, we automatically collect mobile device information, such as mobiledevice model number, IP address, wireless connection information, the type andversion of the operating system, application version number, pushnotification identifier, log files, and mobile network information. Meanwhile,we will collect your software version number. In order to ensure the securityof the operating environment or to provide services, we will collectinformation about the installed mobile applications and other software you use.
· UsageData: During your interaction with our websites andServices, we automatically collect usage data relating to visits, clicks,downloads, messages sent/received, and other usage of our websites andServices.
· LogInformation: When you use the App, in order to improve your userexperience, the system and exception log may be uploaded, including your IPaddress, language preference setting, operating system version, date or time ofaccess, so that we can facilitate and accurately identify problems and help yousolve them in timely manner.
Please note that we cannot identify aspecific individual by using device information or log information alone.However, if these types of non-personal information, combined with otherinformation, may be used to identify a specific individual, such informationwill be treated as Personal Data. Unless we have obtained your consent orunless otherwise provided by data protection laws and regulations, we willaggregate or desensitize such information..
3.Smart Devices Related Information:
· BasicInformation of Smart Devices: When you connect your SmartDevices with the Services, we may collect basic information about your SmartDevices such as device name, device ID, online status, activation time,firmware version, and upgrade information.
· Informationcollected during the process of connecting to a Smart Device:Based on the type of Smart Device you need to connect, the basic informationcollected includes: Wi-Fi information, device MAC address, etc.
· InformationReported by Smart Devices: Depending on the differentSmart Devices you elect to connect with our Products or Services, we maycollect different information reported by your Smart Devices. For example, videodoorphone with facial recognition may collect call history, videos and imageswith date and time. Biometric information remains in the product and are notsent to the cloud.
Purposes and legal basis for processing Personal Data
The purpose for which we may process informationabout you are as follows:
· ProvideYou with Our Services: We process your account data,mobile device information, usage data, location information, and Smart Devicerelated information to provide you with the Services that you have requested.The legal basis for this processing is to perform our contract with you accordingto user agreement.
· ImproveOur Services: We process your mobile device information, usagedata, location information and Smart Device related information to ensure thefunctions and safety of the Services, to develop and improve the Services, toanalyze the efficiency of our operations and to prevent and trace fraudulent orinappropriate usage. The legal basis for this processing is to perform ourcontract with you according to our user agreement.
· Non-marketingCommunication: We process your Personal Data to send you importantinformation regarding the Services, changes to our terms, conditions, andpolicies and/or other administrative information. At the same time, we willalso send you notifications related to the services you have purchased, such asalert services. You can check the “App Notification” in the App (“Profil –Message Center – Setting – Notification Setting”) to manage thesecommunications. When you decide not to enable the Notifications function, wewill no longer process your information for such purpose. The legal basis forthis processing is to perform our contract with you according to our useragreement.
· DataAnalysis: In order to analyze the usage of the products weprovide and improve your user experience, we will analyze the data you provideus, a) we need to check your problems when you encounter any malfunctionsduring the usage of the product, under such circumstance, you may not able toopt-out because it is highly relate to your functionalities and quality ofusing our product and service, and b) analyze data about how you interface withthe product or under particular scenarios so that you can better enjoy the conveniencebrought by our Services, under such circumstance, if you do not agree to dataanalysis of your data, you can enter the privacy settings of App (“Profil –Settings – Privacy Settings – Data Analysis”) to opt-out your selection. Thelegal basis for such processing is based on your consent.
· MarketingCommunication and Personalization: We mayprocess your account data, usage data, device information to personalizeproduct design and to provide you with services tailored for you, such asrecommending and displaying information and advertisements regarding productssuited to you, and to invite you to participate in surveys relating to your useof the Services. If you do not allow us to process your Personal Data forpersonalization, you may opt out when you enter the App, or by changing yourpreferences in “Privacy Settings” (“Profil – Settings – Privacy Settings –Personalization”)in the App. The legal basis for this processing is yourconsent.
· LegalCompliance. We disclose information if we are legally requiredto do so, or if we have a good faith belief that such use is reasonablynecessary to:
· comply with a legal obligation,process or request;
· enforce our User Agreement andother agreements, policies, and standards, including investigation of anypotential violation thereof;
· protect the rights, property orsafety of us, our users, a third party or the public as required or permittedby law; or
· detect, prevent or otherwiseaddress security, fraud or technical issues.
If there is any change in the purposes for processingyour personal data, we will inform such change to you via email and/or aprominent notice on our website of such changes of purposes, and choices youmay have regarding your Personal Data.
Who do we Share Personal Data with?
At Avidsen, we only share Personal Data in ways thatwe tell you about. We may share your Personal Data with the followingrecipients:
· To our third-party serviceproviders who perform certain business-related functions for us, such aswebsite hosting, data analysis, payment and credit card processing,infrastructure provision, IT services, customer support service, e-maildelivery services, and other similar services to enable them to provideservices to us.
· To our customers and otherbusiness partners who provide you, directly or indirectly, with your SmartDevices, and/or networks and systems through which you access and use ourwebsites and Services.
· To subsidiaries or affiliateswithin our corporate family for purpose of regular business activities based onour instructions and in compliance with applicable law, this Policy and otherappropriate confidentiality and security measures.
· To an affiliate or other thirdparty in the event of any reorganization, merger, sale, joint venture,assignment, transfer or other disposition of all or any portion of ourbusiness, assets or stock (including without limitation in connection with anybankruptcy or similar proceedings). In such an event, you will be notified viaemail and/or a prominent notice on our website of any change in ownership, andchoices you may have regarding your Personal Data.
· As we believe in good faith thataccess to, or use, preservation, or disclosure of the information is reasonablynecessary or appropriate to:
(a)Complywith applicable law, regulation, legal process, or lawful governmental     request;
(b)Enforceour User Agreement and other agreements, policies, and standards, includinginvestigation of any potential violation thereof;
(c)Protect our operation and business systems;
(d)Protectthe rights, property or safety of us, our users, a third party or the public asrequired or permitted by law; or
(e)Performrisk management, screening and checks for unlawful, fraudulent, deceptive ormalicious activities.
Except for the third parties mentioned above, we onlydisclose your Personal Data to other third parties with your consent.
International Transfer of Information Collected
Avidsen will comply with applicable datalocalization requirements in corresponding jurisdictions with respect tostorage of data. To facilitate our operation, we may transfer, store andprocess your Personal Data in jurisdictions other than where you live. Laws inthese countries may differ from the laws applicable to your country ofresidence. When we do so, we will ensure that an adequate level of protectionis provided for the information by using one or more of the followingapproaches:
· Agreement on the basis ofapproved EU standard contractual clauses per GDPR Art. 46. For moreinformation,see https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en.
If you would like further detail on the safeguards wehave in place, you can contact us directly as described in this Privacy Policy.
Your Rights Relating to Your Personal Data
We respect your rights and control over your PersonalData. You may exercise any of the following rights:
· a right of access,
· a right of rectification
· a right to erase your data,
· a right to object to profiling,
· a right to limit processing,
· a right to portability of yourdata,
You also have the right to object to the processingof your personal data on legitimate grounds.          
Where the processing of your data is based on yourconsent, you may withdraw it at any time, without justification.
You also have the right to define directives relatingto the conservation, erasure and communication of your personal data after yourdeath.
For more information on the content of your rights,we advise you to read the CNIL section dedicated to this purpose: https://www.cnil.fr/fr/les-droits-pour-maitriser-vos-donnees-personnelles.
These rights may be exercised directly via thecontact form on our website, by e-mail to the address or by post to the postaladdress :
AVIDSEN
19 AvenueMarcel Dassault
ZAC des DeuxLions
37200 Tours
Email: hotline@avidsen.com
Website : https://www.avidsen.com/
If you consider that the processing of your personaldata infringes on your rights, you have the possibility to file a complaintwith the National Commission for Informatics and Liberties:
СNІL
3 Рlасе dе Fоntеnоу
75334 РАRІЅ СЕDЕХ 07
Тél : 01 53 73 22 22
Website : www.сnіl.fr
Security Measures
We use commercially reasonable physical,administrative, and technical safeguards to preserve the integrity and securityof your Personal Data. Tuya provides various security strategies toeffectively ensure data security of user and device. As for device access, Tuya proprietaryalgorithms are employed to ensure data isolation, access authentication,applying for authorization. As for data communication, communication usingsecurity algorithms and transmission encryption protocols and commerciallevel information encryption transmission based on dynamic keys aresupported. As for data processing, strict data filtering and validation andcomplete data audit are applied. As for data storage, all confidentialinformation of users will be safely encrypted for storage. If you have reasonto believe that your interaction with us is no longer secure (for example, ifyou feel that the security of any account you might have with us has beencompromised), you could immediately notify us of the problem by emailing privacy@tuya.com
Data Retention
We process your Personal Data for the minimum periodnecessary for the purposes set out in this Policy, unless there is a specificlegal requirement for us to keep the data for a longer retention period. Wedetermine the appropriate retention period based on the amount, nature, andsensitivity of your Personal Data, and after the retention period ends, we willdestruct your Personal Data.When we are unable to do so for technical reasons,we will ensure that appropriate measures are put in place to prevent anyfurther such use of your Personal Data.
Children’s Privacy
Protecting the privacy of young children isespecially important to us. The Services are not directed to individuals underthe age of thirteen (13) (or such other age provided by applicable law in yourcountry/region of residence), and we request that these individuals do notprovide any Personal Data to us. We do not knowingly collect Personal Data fromany child unless we first obtain permission from that child’s parent or legalguardian. If we become aware that we have collected Personal Data from any childwithout permission from that child’s parent or legal guardian, we will takesteps to remove that information..
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changesto our information practices. If we make any material changes we will notifyyou by email (send to the e-mail address specified in your account) or by meansof a notice in the mobile applications prior to the change becoming effective.We encourage you to periodically review this page for the latest information onour privacy practices.
Contact Us
If you have any questions about our practices or thisPrivacy Policy, please contact us as follows:
AVIDSEN
19 AvenueMarcel Dassault
ZAC des DeuxLions
37200 Tours
Email: hotline@avidsen.com
Website : https://www.avidsen.com/