Privacy Policy of Shenzhen Youess Energy Storage Technology Co., Ltd
Last updated: 2025/3/31
Effective Date: 2025/3/31 (Note: Effective date can be categorized as immediate, or deferred as a public comment period, e.g., 30 days after update)
(hereinafter collectively referred to as "we") are committed to protecting your privacy.
Youess's Privacy Policy (this "Policy") applies to the products and/or services we offer, including the Youess mobile application. We collect and process information about you when you use our services, so please read this Policy carefully and make sure you understand our rules for collecting and processing your personal information (including how we collect, use, store, and share such information) and the ways in which we provide you with access to, update, delete, and safeguard such information.
When you agree to this Privacy Policy, or start, continue to use our products or services in an appropriate manner, and do not contact us to express a contrary opinion through appropriate means, we will consider that you fully understand this policy. During the reading process, if you have any questions, comments, suggestions or complaints, especially if you believe that our personal information processing behavior has damaged your legitimate rights and interests, you can complain/suggest our services through the appropriate regulatory channels or contact us through the following contact information:
Contact e-mail: service@youess.com
Tel: 0086-755-28502100
This policy is primarily explained to you:
1. What personal information we collect
2. Definition of the purposes and legal basis for the processing of personal information
3. Who we share your personal information with
4. Transfer of collected information
5. Rights relating to personal information
6. Information security safeguards
7. Information retention periods
8. Protection of children's personal information
9. Statement on policy changes
10. Contact us
define
For the purposes of this policy.
Personal information: Information recorded electronically or otherwise that can be used alone or in combination with other information to identify an individual or to reflect the activities of a particular individual.
Sensitive Personal Information: This includes personal biometric information, communication records and content, health information, transaction information, precise location information, and so on. When we provide you with certain products or services that involve the collection of sensitive personal information, we will ask for your consent by providing prominent and clear notification before collecting sensitive personal information about you.
Smart device: refers to non-standard computing devices produced or manufactured by hardware manufacturers that have a human-machine interface and can transmit information through a wireless network, including smart home appliances, smart wearable devices, smart air purification devices, etc.
Apps: refers to mobile applications (Youess Cloud / Youess) provided by Youess that enable end users to remotely control smart devices and connect to Internet of Things (IoT) platforms.
I. What personal information we collect
In order to provide you with our services, we may ask you to provide personal information necessary for such services. If you do not provide personal information, we will not be able to provide you with the corresponding products or services.
1. Information you voluntarily provide to us
· REGISTERED ACCOUNT INFORMATION: When you register for an account with us, we collect your account name and contact information, including your e-mail address, phone number, username, and login credentials. During your interaction with our products, we may further collect nicknames, country codes, language preferences, or time zone information in your account.
When you choose to authorize the use of a third-party account login, we will obtain your shared account information (default system avatar, nickname) from the third party and bind it to your account for quick login, and we will use your personal information in accordance with the agreement with the third party and the terms of the privacy policy published by the third party regarding the sharing of personal information, and in compliance with the relevant regulations.
· Non-Registered Account Information: While you are still learning about our products, you can first try the No Registration/Login, i.e., by logging out or not creating an account ("No Login" or "Guest" mode), you can still utilize the Guest ID you created to You can still utilize the Visitor ID you created to use many of the products or services, such as searching or browsing the features on the Youess app. We do not collect information about your account and its related information when you are in no-login or guest mode, and the information we collect is limited to information about your permissions to authorize additional functionality, your device and its usage categories, including the operating system of your phone. When you use features of our products and/or services that require location-based services, we will obtain location information based on your authorization. When you choose to opt out of the no-login/guest mode, we will immediately and permanently delete all information generated by your status as a guest. However, if you are using or purchasing services based on your account information, please go to the registration/login page to register or log in.
· User Feedback: When you use our services and submit feedback and suggestions to us in relation to the services, we collect your filled-in email address, cell phone number and feedback content (added images or videos), as well as logs of submitted issues, which will be used to give us the opportunity to promptly address your application issues and smart device related malfunctions.
At the same time, based on different application products and services, Youess will collect the corresponding and necessary personal information in order to provide you with products and services.
Information collected based on additional functionality provided
In an effort to provide you with more convenient and better products and/or services, and in an effort to enhance your experience, we collect and use your personal information in the following additional services provided to you. If you do not provide this information, it will not affect your ability to use the basic services of the Youess Cloud / Youess App, but you will not be able to access the user experience that these additional services bring to you. These additional services include:
· Additional services based on location information:
When you enable the location function of your mobile device through system authorization and use location-based services, we collect and use your location information to enable you to use the Youess Cloud / Youess App to network with your smart device. The reason why you need to obtain location permission in "Add Device" (Android only): When you enter "Add Device" and perform a Bluetooth scan based on the function of searching for nearby devices, we need this permission in order to perform Bluetooth communication, and because Bluetooth scanning needs to collect your location information, it is necessary for you to turn on Bluetooth and apply for location to "Add Device". Add device, otherwise your "add device" function will not be realized.
When you use certain of our products or services (weather services/home management), based on your consent, we may collect real-time precise or non-precise geo-location information about you.
When you use the geofencing feature to generate location changes by creating scenarios, we request permission to collect backend locations for the purpose of acquiring locations to accomplish the automation capabilities you wish to implement.
You can stop our collection of information about your location by turning off location services on your mobile device's system.
Through [My] - [Settings] - [Privacy Permission Settings] - turn off/on [Location Information] permission
· Additional services based on camera/camera:
You can use this feature to add your purchased device and take videos after you have enabled the camera/camera privilege. Please be aware that even if you have agreed to turn on the camera/camera privileges, we will only obtain information when you actively scan the code and use the camera/camera to take pictures. The code-sweeping function collects information from the light sensor and determines whether or not the flash function needs to be displayed based on the data from the light sensor.
Via [My] - [Settings] - [Privacy Permission Settings] - turn off/on [Camera/Camera].
· Additional service for image/video access and uploading based on photo albums (photo library/video library):
You can use this feature to upload your photos/images/videos when you have enabled the Albums permission, in order to provide proof of the reported equipment problem. When you report a problem with your equipment, we will use the photos/pictures you uploaded to locate your problem.
Via [My] - [Settings] - [Privacy Permission Settings] - turn off/on [Photo Album] permission
· Additional services related to microphone-based speech technology:
You can use the microphone to perform voice functions, including shooting videos and waking up the voice assistant, after you turn on the microphone privilege, in which we will collect your voice information to recognize your command needs. Please know that even if you have agreed to turn on the microphone privilege, we will only obtain voice information through the microphone when you actively tap the microphone icon in the App or record videos.
Via [My] - [Settings] - [Privacy Permission Settings] - turn off/on [Microphone] permission
· Additional services based on storage permissions (Android only):
We ask you for this permission in order to ensure the stable operation of the client. After you enable our permission to read/write your device storage, we will read or write images, files, and crash log information necessary from or to your device storage for the purpose of providing you with the ability to publish information or record crash log information locally.
Via [My] - [Settings] - [Privacy Permission Settings] - turn off/on [Storage] permission
· Additional functionality based on message notification permissions:
We request this permission from you in order to send you notifications about products or services, especially if you have purchased a service that requires us to send you alerts so that you can capture real-time status.
Through [My] - [Message Center] - [Settings] - turn off/on [Message Push] permission
· Additional services based on Face ID technology (iOS only): You can use the Face ID feature to securely and conveniently log in to your account without password by using the face recognition verification provided by iOS, eliminating the need to repeatedly enter your account password. iOS does not provide us with Face ID data and we do not, and cannot, collect and store your Face ID data. We do not and cannot collect and store your Face ID data. You can also turn this feature on/off at any time.
· Additional functionality based on binding to notification listener service permissions (Android only)
We request this permission from you for the purpose of displaying App messages to you by listening to App notification bar messages and synchronizing App messages to your mobile smart device after the smart device connects to the App.
Via [Device Panel] - [Settings] - [Message Push] - Enable/Disable permission (default off)
You understand and agree that the above additional services require you to turn on the access rights to your location information (geolocation), camera (camcorder), photo albums (photo gallery), microphone (voice), and internal and external storage in your device in order to enable the collection and use of information covered by these rights. You can check the status of the above permissions item by item in your device settings and can turn them on or off at your own discretion.
Please note that by turning on any of the permissions, you authorize us to collect and use the relevant personal information to provide you with the corresponding services, and once you turn off any of the permissions, it means that you cancel the authorization, and we will no longer continue to collect and use the relevant personal information on the basis of the corresponding permissions, and we will not be able to provide you with the corresponding services of the permissions. However, your decision to turn off the authorization will not affect the collection and use of information based on your previous authorization.
2. Information we collect automatically
· Mobile Device Information: When you interact with our products, in order to ensure your normal use of our services, to maintain the normal operation of our services, to improve and optimize the experience of our services, and to protect the security of your account, we automatically collect mobile device information, including mobile device model number, login IP address, wireless connection information, operating system type and version, application version number, push notification identifier We also collect information about your mobile device, including mobile device model number, login IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information. At the same time, we collect your software version number. We may collect application install lists for applications that are necessary to ensure the security of the operating environment or to provide the Services.
· Usage Information: During your interaction with our website and services, we automatically collect usage information related to visits, clicks, downloads, sending/receiving messages and other uses of our website and services.
· Log Information: When you use our application, in order to enhance your user experience, system and exception logs will be uploaded for analysis, which include your IP address, customary language, version of operating system, date or time of access, device ID, APP version, etc., so as to enable us to accurately identify the problem and help you to solve the problems during the use of the service.
Please note that mobile device information and service log information alone is information that cannot identify a specific natural person. If we combine such non-personal information with other information for the purpose of identifying a specific natural person or use it in conjunction with personal information, such non-personal information will be treated as personal information for the duration of such combined use, and will be anonymized and de-identified unless we have obtained your authorization or are otherwise required by law or regulation.
II. Purpose and legal basis for the processing of personal information
The purposes for which we process your information are set out below:
· Providing you with services: We process your account information, mobile device information, usage information, location information and smart device-related information to provide the products and services you request. The legal basis for such processing is the performance of our contract with you in accordance with our User Agreement.
· Improving our services: We process your mobile device information, usage information, location information and smart device-related information to ensure the functionality and security of our products, to develop and improve our products and services, to analyze the efficiency of our operations, and to prevent and track fraud or misuse. The legal basis for such processing is to fulfill our contract with you in accordance with our User Agreement.
· Non-Marketing Communications: We process your personal information for the purpose of sending you important information relating to the Services, changes to terms/conditions and policies and/or other administrative information. At the same time, we may also send you notifications related to services you have purchased, including alert services. You can manage whether you have requested to receive such message communications by checking the Youess Cloud / Youess App in relation to [Push Messages] ([Me] - [Message Center] - [Settings] - [Push Messages]), and when you choose to turn off push notifications we will no longer continue to push such information to you. The legal basis for such processing is the fulfillment of our contract with you in accordance with our User Agreement.
· Data analysis: in order to enable you to better enjoy the convenience of life brought by smart devices, we will analyze the use of your use of services or smart devices, analyze the use of products or use of scenarios related to you in order to enable you to better enjoy the convenience of our products, we will use the information of the smart devices you have been bound to, and recommend other smart devices that can be intelligently linked with the devices you have been bound to (smart devices). (Smart Device Recommendation Service). If you do not agree to our analyzing your data, you can turn off your choice by going to the privacy settings of the Youess Cloud / Youess App ([My] - [Settings] - [Privacy Permission Settings] - [Data Analysis]). The legal basis for such processing is based on your consent.
· Personalized Recommendation Services: We process your account information, usage information, mobile device information, provide you with tailored services based on the type of device you use (including recommending and displaying information and advertisements about products that are appropriate for you), and invite you to participate in user surveys about the products you use. This type of information is necessary to make personalized recommendations to you, if you refuse to provide, we will not be able to recommend personalized information or services for you. Currently, Youess does not make automated decisions about the processing of your personal information, and only makes scenario-based recommendations based on the type of your smart device. If you do not agree with the processing of your personal information by Youess to obtain personalized services, you can turn off your choice when you enter the Youess Cloud / Youess App or in the privacy settings in the App ([My] - [Settings] - [Privacy Permission Settings] - [Personalized Recommendation Service]). The legal basis for such processing is based on your consent.
· Compliance: We only process your personal information when we are required by law to disclose it, or when we believe it is necessary or appropriate to do so:
· Comply with applicable laws and regulations, legal procedures or requests from public agencies and government authorities;
· To fulfill our Terms of Use and other agreements, policies or standards, including investigating any potential use violations;
· To protect the rights, privacy, safety or property of us and/or other users, including you; and to seek available detection, prevention, remedies or limitations on the damages we may be required to provide or to address security, fraud or technical issues.
We also use collect your personal information in other ways, and we will provide specific notice at the time of collection and obtain your consent as required by applicable law. If there are any changes in the purposes for which your personal information is processed, we will notify you of such changes and inform you of your choices regarding your personal information by means of prominent notices such as message notifications within the Youess Cloud / Youess App, email, and so on.
III. With whom do we share your personal information?
Youess will only share your personal information in ways that you know and agree to. We may share your personal information with the following participants:
· When you use products or services provided by third-party subject applets via the Youess Cloud / Youess App, we will pass on information about you to the third party based on your authorization in a specific scenario. The page on which the third party obtains your consent will show the specific authorization object and the type of authorization information, and your information will be passed to the third party through an encrypted channel.
· To disclose your personal information to third party service providers who provide certain business-related services to us, including website hosting, data analytics, payment and credit card processing, infrastructure provisioning, IT services, customer support services, email delivery services, and other similar services, in order to ensure that they are able to provide their services to us.
· Disclose your personal information to customers and other business partners who directly or indirectly provide you with smart devices and/or networks and systems that you use to access and use our websites and services.
· To disclose your Personal Information to affiliates or other third parties in the event of a reorganization, merger, sale, joint venture, cession, transfer or other disposition of all or a portion of our business, assets or stock (including, without limitation, the foregoing in connection with any bankruptcy or similar proceeding). In such cases, you will receive clear notice of the change of ownership, incompatible new uses of personal information, and choices regarding personal information via e-mail and/or our website.
· Disclose your personal information to the Company's subsidiaries or affiliates for the purpose of conducting regular business activities.
· We will share your personal information reasonably and lawfully for the following necessary or appropriate circumstances:
· Comply with applicable laws, regulations, legal procedures, policies and/or standards, or the requirements of appropriate public agencies and governmental authorities;
· To fulfill our Terms of Use and other agreements, policies and standards, including investigating any potential violations;
· Protect our operations, business and systems;
· Protect the rights, privacy, safety or property of us and/or other users, including you; and
· Risk management, detection and validation of illegal, fraudulent, deceptive or malicious activities.
In addition, in order to ensure the stable operation of the Youess Cloud / Youess App or to realize the relevant independent functions, we may embed third-party SDKs in the App. Please note that third-party SDKs may change the type of personal information they process due to version upgrades or policy adjustments, so please refer to the official instructions published by them.
IV. Transfer of collected information
Youess operates globally and therefore the personal information we collect in accordance with this policy may be transferred, stored and processed in different countries or regions. The laws and regulations applicable in the countries or regions where we operate may differ from those applicable in your country of residence, but we will strictly comply with the laws, regulations and requirements related to the protection of personal information. Therefore, within the framework of the protection of personal information, in order to facilitate our operations, we may transfer personal information to the country or region in which we conduct business. Our privacy and security practices are designed to provide global protection for your personal information regardless of where it is stored.
Including, the European Commission has identified certain countries outside the European Economic Area (EEA), the United Kingdom or Switzerland as having mechanisms in place to adequately protect personal information. Where personal information of users in the EEA, Switzerland or the UK is transferred to recipients located in countries outside the EEA, Switzerland or the UK that are not considered to have an adequate level of information protection, we will ensure that the transfer of information is carried out in accordance with the EU Standard Contractual Clauses. You can click here to view the EU Standard Contractual Terms approved under Article 46 of the GDPR. In particular, when you select the correct country code for mainland China and the registration account that corresponds to it, the personal information that we will collect and generate in the course of our operations within the mainland of the People's Republic of China will be stored and processed in data centers in the mainland of China, except where cross-border transfers are permitted in accordance with the provisions of applicable law.
If you would like to know more about our information storage and safeguards, you can contact us directly via the contact details at the bottom of this policy.
V. Rights related to personal information
While we respect your rights, we also hold personal information about you. You can exercise any of the following rights:
· Through [My] - [Settings] - [Account & Security] or [My] - [FAQ & Feedback] in our app;
· And you can reach us at the information below:
Company name: Shenzhen Youess Energy Storage Technology Co., Ltd
Contact e-mail: service@youess.com
Tel: 0086-755-28502100
Address：Shenzhen Longgang District Bantian Street Nankeng Community Yabao Road No. 1 Star River WORLD F Building Building 2505
You can exercise your rights in relation to your personal information through the routes indicated below:
· To request access to the personal information we process in relation to you (i.e. to obtain a copy of your personal information): [My] - [Settings] - [Privacy Policy Management] - [Personal Information Export];
· Request us to correct inaccurate or incomplete personal information relating to you: 1) Modify "Registered Account" (email/mobile phone number): [My] - [Settings] - [Account & Security] - [Modify Account]; 2) Modify "Nickname and/or Time Zone ": [My] - [Profile];
· Request to delete your personal information: [My] - [Settings] - [Account and Security] - [Logout Account], according to the prompt display, you can delete your personal information;
· To request a temporary or permanent restriction on our processing of some or all of your personal information: please delete your account or [My] - [Settings] - [Account & Security] in the application or [My] - [FAQ & Feedback] to us, or submit your request via the contact number or email address above;
· To request us to process your information based on your consent or a contract with you, as well as to transfer personal information to yourself or to a third party when we process your information automatically: [My] - [FAQ & Feedback] within the application to us, or submit your request via the contact number and email address above;
If you decide to send us a request by e-mail, please indicate what information you would like to change, whether you would like your personal information to be deleted from our database, or what restrictions you would like to see on our use of your personal information. Please note that for security reasons, we may ask you to verify your identity before we process your request further.
· Require us to provide you with the means and instructions for withdrawing your consent to the processing and use of your personal information in the course of your use of our services on the basis of your consent or our legitimate interests, in respect of which you have chosen to object to or refuse our use of your personal information, in which case we will safeguard your right to withdraw your consent in the following manner:
(1) As mentioned above, you can revoke your consent through the application's [My] - [Settings] - [Privacy Permission Settings] and thus change the device permissions to revoke your consent through the permissions settings obtained from the device's system settings, including the location, camera/camcorder, photo albums (photo gallery/video gallery), microphone, Bluetooth settings, and the relevant functions of the message notification push;
(2) In the case of non-marketing communications that you have agreed to, turn off your choice by going to [My]-[Message Center]-[Settings];
(3) In the case of the data analysis function that you have agreed to, turn off your choice through [My] - [Settings] - [Privacy Permission Settings] - [Data Analysis];
(4) In the personalized push service you agreed to, [My] - [Settings - [Privacy Permission Settings] - [Personalized Push Service]) turn off your choice;
5) By unbundling your smart device through the app, information about your use of the smart device will not be collected;
(6) Revoke your authorization to the three-party app through the three-party app [My] - [Settings] - [Cancel Authorization]; (7) If you do not agree with the description in our Privacy Policy, we will consider that you do not agree to actively provide us with personal information, do not agree that we hold and process your personal information, and through the [My] - [Settings] - [Privacy Policy Management] - [Revocation] of your consent, and then cancellation of We will consider that you do not agree to provide us with your personal information voluntarily, and we will cancel your consent through [My] - [Settings] - [Privacy Policy Management] - [Withdraw], and then cancel your account, so that we will no longer hold and process your personal information.
When you withdraw your consent or authorization, we will not be able to continue to provide you with the services for which you have withdrawn your authorization. However, the withdrawal of your consent or authorization does not affect the withdrawal of the processing of personal information previously carried out on the basis of your consent.
You do not need to pay any fees to implement your personal rights. According to the requirements of the local information protection law, if your account service is in mainland China, then we will complete the verification and processing of your demand within 15 working days; if your account service is outside mainland China, then we will respond to your demand within 30 natural days (please modify the conclusions according to Chapter IV).
VI. Information security safeguards
We maintain commercially reasonable physical, managerial and technical safeguards to safeguard the integrity and security of your personal information. We provide a variety of security safeguard strategies to effectively ensure the security of user and device information.
For device access, we use reliable identity access authentication and authorization requests.
In terms of data communication, communication is supported using secure algorithms and transport encryption protocols, as well as commercial-grade encrypted transmission of information based on dynamic keys.
Strict data filtering and validation as well as a complete data review process are used for data processing.
In terms of data storage, all of the user's confidential information will be securely encrypted for storage.
In addition to the technical level of security mentioned above, a series of security safeguards have been put in place at the institutional and control level, including the setting of posts and responsibilities, the organization of training courses on security and privacy protection, the enhancement of employees' awareness of data protection, and the control of access privileges, in order to prevent the loss of data, its unlawful use, its receipt of unauthorized access or its leakage, tampering or destruction.
If for any reason you believe that your interactions with us are no longer secure (for example, you believe that the security of your account has been compromised), please let us know immediately by calling or emailing us as described below.
If a security incident occurs that affects the security of your personal information, we will notify you at the first time through your reserved email address, phone number, and message center push, and inform you of the recommendations to reduce or prevent related risks and other information. If necessary, we will take appropriate remedial measures in a timely manner in accordance with our internal security incident contingency plan and report to the relevant authorities in accordance with the regulations.
VII. Period of retention of information
We will process your personal information for the shortest period necessary to achieve the purposes described in this policy or as required by law or regulation, unless a longer retention period is required under specific legal requirements. We will determine the appropriate retention period based on the volume, nature and sensitivity of the personal information and will destroy your personal information at the end of the retention period.
1. To fulfill your requests for products and services in accordance with the User Agreement and this Policy;
2. When you explicitly request the deletion of your personal information, we make this an automatic task and no longer retain your personal information.
We will stop retaining and do the deletion of your personal information when we confirm the completion of the purpose of collection and processing of personal information on the basis of 1), or after we confirm your request for deletion or cancellation on the basis of 2), or after we terminate the operation of the corresponding product or service. Generally, we will no longer retain your personal information once the specified retention period of the information has been reached. If we are unable to destroy the information for technical reasons and the personal information is retained beyond the storage period, we will take appropriate measures to prevent further use of your personal information, including anonymization.
VIII. Protection of children's personal information
We take the protection of children's personal information very seriously and our products and services are primarily intended for adults. If you are a child, you should not create your own personal information subject account without the consent of a parent or guardian.
For accounts with personal information created with parental and/or guardian consent, please be sure to certify that you have read the Children's Privacy Protection Statement before you use our services, and that we protect children's personal information in accordance with the relevant laws and regulations of each region, country or area. Please note that if we become aware that a child's Personal Information has been collected without prior verifiable parental or legal guardian consent, we will attempt to delete the relevant Personal Information as soon as possible.
IX. Statement on policy changes
We will update this Policy at least once a year in response to changes in information protection and handling practices. If we make any material changes, we will notify you by e-mail (sent to the e-mail address specified in your account) or by posting a notice within the Application before the changes take effect. We recommend that you periodically visit the Application for the most up-to-date information about our privacy practices.
X. Contact Us
If you have any comments or questions about this Privacy Policy, or if you have any questions about our collection, use or disclosure of your personal information, please contact us via [My] - [FAQs & Feedback] in the Youess Cloud / Youess App (Judgment: the correct link in the app) or via one of the methods provided below, specifying "Privacy Policy". Policy" and we will complete the verification and processing of your request within 15 working days.
If your question itself relates to a more significant matter, we may ask you to provide additional information to confirm the nature and impact of the matter.
If you are not satisfied with the response you receive, you can refer your complaint to the appropriate regulatory body. When you consult us, we will provide you with information on the relevant complaint routes that may be used, depending on your circumstances.
Contact information and contact address:
Company name: Shenzhen Youess Energy Storage Technology Co., Ltd
Contact e-mail: Service@youess.com
Tel: 0086-755-28502100
Address：Shenzhen Longgang District, Bantian Street, Bantian Street, Nankeng Community, No. 1, Yabao Road, Star River WORLD F Building Building 2505