Hexa TW International Trade CO., LTD. Privacy Policy
Hexa TW International Trade CO., LTD.Privacy Policy
Last updated: 2025/07/07
Effective Date: Immediately
Hexa TW International Trade CO., LTD.(hereinafter referred to as "we") is committed to protecting yourpersonal privacy.
Hexa TW International Trade CO., LTD.'sPrivacy Policy (hereinafter referred to as "this Policy") applies tothe products and/or services we provide, including Hexa TW International TradeCO., LTD. mobile applications. When you use our services, we will collect andprocess your relevant information, so please read this policy carefully andmake sure you understand our rules for collecting and processing your personalinformation (including how to collect, use, store, and share such information),as well as how we provide you with ways to access, update, delete and protectsuch information.
When you agree to this Privacy Policy, orstart or continue to use our products or services in an appropriate manner anddo not contact us to express contrary opinions through appropriate means, wewill regard that you fully understand this policy. During the reading process,if you have any questions, comments, suggestions or complaints, especially ifyou believe that our personal information processing behavior has damaged yourlegal rights and interests, you can complain/suggest our services through appropriateregulatory channels, or contact us through the following contact information:
Email: hexaglobalapp@gmail.com
Contact number: 07-395-2038
This policy mainly explains to you:
1. What personal information do we collect?
2. Definition of Purposes and Legal Basisfor Processing Personal Information
3. With whom we share your personalinformation
4. Transfer of Collected Information
5. Rights related to personal information
6. Information Security Measures
7. Information Retention Period
8. Protection of Children’s PersonalInformation
9. Statement on Policy Changes
10. Contact Us
definition
In this policy,
Personal information: any informationrecorded electronically or otherwise that can be used alone or in combinationwith other information to identify an individual or reflect the activities of aspecific individual.
Personal sensitive information: includingpersonal biometric information, communication records and content, healthinformation, transaction information, precise location information, etc. Whenwe provide you with specific products or services that involve the collectionof personal sensitive information, we will obtain your consent throughprominent and clear notice before collecting your personal sensitiveinformation.
Smart devices: refers to non-standardcomputing devices produced or manufactured by hardware manufacturers, withhuman-computer interfaces and capable of transmitting information via wirelessnetworks, including smart home appliances, smart wearable devices, smart airpurification equipment, etc.
Application: refers to the mobileapplication HEXA provided by Hexa TW International Trade CO., LTD., whichenables end users to remotely control smart devices and connect to the Internet(IoT) platform.
1. What personal information do we collect?
In order to provide you with our services,we will ask you to provide personal information necessary for such services. Ifyou do not provide personal information, we will not be able to provide youwith corresponding products or services.
Information you voluntarily provide to us
• Registration Account Information: When you register for an accountwith us, we collect your account name and contact information, including youremail address, phone number, username, and login credentials. During your useof our products, we may further collect nickname, country code, languagepreference or time zone information in your account.
• User feedback: When you use our services and submit service-relatedfeedback and suggestions to us, we will collect your email address, mobilephone number, feedback content (added pictures or videos), and submittedproblem logs. All this information will be used to help us promptly resolveyour application issues and smart device-related failures.
At the same time, depending on thedifferent application products and services, Hexa TW International Trade CO.,LTD. will collect corresponding and necessary personal information in order toprovide you with products and services.
Based on the information collected by theadditional functions provided, please determine whether the following involvesall additional functions or permissions
In order to provide you with moreconvenient and higher-quality products and/or services and strive to enhanceyour experience, we will collect and use your personal information in thefollowing additional services we provide to you. If you do not provide thisinformation, it will not affect your use of the basic services of the Hexa TWInternational Trade CO., LTD. App, but you will not be able to obtain the userexperience brought to you by these additional services. These additionalservices include:
• Additional services based on location information:
When you enable the positioning function ofyour mobile device through system authorization and use location-basedservices, we will collect and use your location information so that you can usethe Hexa TW International Trade CO., LTD. App to pair with your smart device.Reasons for obtaining location permission in "Add device" (Androidsystem only): Enter Add device and perform Bluetooth scanning based on thefunction of searching for nearby devices. At this time, we need this permissionto perform Bluetooth communication, and because your location information needsto be collected during Bluetooth scanning, you need to turn on Bluetooth andapply for positioning to add the device, otherwise your "Device Add"function will not be realized.
When you use certain of our products orservices (weather services/home management), we will collect real-time preciseor non-precise geolocation information about you based on your consent.
When you use the geo-fencing feature tocreate a scene that produces a location change, we will apply for backgroundlocation permission to obtain the location to complete the automationcapabilities you want to achieve.
You can stop us from collecting yourlocation information by turning off the location service in the system of yourmobile device.
Go to [My] - [Settings] - [PrivacyPermission Settings] - turn off/on [Location Information] permission
• Additional services based on camera/lens:
After enabling the camera/lens permission,you can use this function to scan the code to add the device you purchased andshoot videos. Please be aware that even if you have agreed to enablecamera/lens permissions, we will only obtain information when you actively scanthe code or use the camera/lens to take pictures. The QR code scanning functionwill collect information from the light sensor and determine whether the flashfunction needs to be displayed based on the data from the light sensor.
Go to [My] - [Settings] - [PrivacySettings] - Turn off/on [Camera/Lens]
• Additional services for photo/video access and upload based onphoto albums (photo/video libraries):
After enabling the photo album permission,you can use this feature to upload your photos/videos to provide proof ofreporting device usage issues. When you report a device issue, we will confirmyour issue through the photos/pictures you upload.
Go to [My] - [Settings] - [PrivacyPermission Settings] - turn off/on [Album] permissions
• Additional services related to microphone-based voice technology:
After enabling microphone permission, youcan use the microphone to realize voice functions, including shooting videosand waking up the voice assistant. In these functions, we will collect yourvoice information to identify your command requirements. Please be aware thateven if you have agreed to enable microphone permissions, we will only obtainvoice information through the microphone when you actively click the microphoneicon in the App or record a video.
Go to [My] - [Settings] - [PrivacyPermission Settings] - turn off/on [Microphone] permission
• Additional services based on storage permissions (Android only):
We apply to you for this permission inorder to ensure the stable operation of the client. After you enable ourpermission to read/write your device storage, we will read or write necessaryinformation such as images, files, and crash log information from your devicestorage space to provide you with the functions of publishing information orrecording crash log information locally.
Go to [My] - [Settings] - [PrivacyPermission Settings] - turn off/on [Storage] permission
• Additional features based on message notification permissions:
We apply for this permission in order tosend you notifications about products or services, especially if you havepurchased related services and need to send you warnings so that you can obtainreal-time status.
Go to [My] - [Message Center] - [Settings]- turn off/on [Message Sending] permission
• Additional services based on Bluetooth technology:
After enabling Bluetooth permissions, youcan use Bluetooth functions, including device control, device statusacquisition, device discovery, and device network configuration. In thesefunctions, we will communicate with terminal devices through Bluetooth. Pleasebe aware that even if you have agreed to enable Bluetooth permissions, we willonly use Bluetooth for communication in the following scenarios: displayingdevice status on the home page and device panel; controlling devices on thehome page and device panel; and discovering devices and configuring devicenetworks on the home page and add device page.
Go to [My] - [Settings] - [PrivacyPermission Settings] - turn off/on [Bluetooth] permission
• Additional functionality based on binding to the NotificationListener Service permission (Android only)
We apply for this permission so that afteryour smart device is connected to the App, we can monitor the App notificationbar messages and send the App messages to your mobile smart device for you tosee.
Go to [Device Panel] - [Settings] -[Message Sending] - turn on/off permissions (off by default)
You understand and agree that theabove-mentioned additional services require you to enable access permissions toyour location information (geolocation), lens (camera), photo album (photogallery), microphone (voice), and internal and external storage in your devicein order to enable the collection and use of the information involved in thesepermissions. You can view the status of the above permissions item by item inyour device settings and decide to turn them on or off.
Please note that when you enable anypermission, it means that you authorize us to collect and use relevant personalinformation to provide you with the corresponding services. Once you close anypermission, it means that you have cancelled the authorization. We will nolonger continue to collect and use relevant personal information based on thecorresponding permission, and we will not be able to provide you with theservices corresponding to the permission. However, your decision to closepermissions will not affect the previous collection and use of informationbased on your authorization.
2. Information We Collect Automatically
• Mobile device information: When you interact with our products, inorder to ensure your normal use of our services, maintain the normal operationof our services, improve and optimize our service experience, and protect thesecurity of your account, we will automatically collect mobile deviceinformation, including mobile device model, login IP address, wirelessconnection information, operating system type and version, application versionnumber, notification identifier, log files and mobile network information. Atthe same time, we will collect your software version number. To ensure thesecurity of the operating environment or to provide services, we will collectthe application installation list of the application.
• Usage Information: During your interaction with our Websites andServices, we automatically collect usage information related to visits, clicks,downloads, messages sent/received, and other uses of our Websites and Services.
• Log information: When you use our application, in order to improveyour user experience, system and exception logs will be uploaded for analysis,including your IP address, customary language, operating system version, accessdate or time, device ID, APP version, etc., so that we can accurately identifyproblems and help you solve problems in the process of using the service.
Please note that individual mobile deviceinformation and service log information cannot identify a specific naturalperson. If we combine this type of non-personal information with otherinformation to identify a specific natural person, or use it in combinationwith personal information, then during the period of combined use, this type ofnon-personal information will be treated as personal information. We willanonymize and de-identify this type of information unless we obtain yourauthorization or otherwise required by laws and regulations.
3. Information about smart devices
When you use a smart device, we collectinformation inherent in the smart device itself as well as informationgenerated during your use of the smart device.
• Basic information of smart devices: When you use a smart deviceconnected to our products or services, we will collect basic information aboutthe smart device, including the name of the smart device, device ID, onlinestatus, activation time, firmware version and upgrade information.
• Information collected during the process of connecting smartdevices: When using the HEXA APP and services, in order to facilitate deviceidentification/activation/control, data statistics and analysis, and to ensurethe security and quality of network access and service operations, we willreceive and record information about the device you use based on your specificoperations when using the product and the type of smart device you need toconnect. We will collect the following information:
1. Smart devices connected via Wi-Fi: Wi-Fiinformation (SSID, BSSID, Wi-Fi Mac address, Wi-Fi password), device Macaddress, device ID.
2. Smart devices connected via Wi-Fi afterestablishing a local connection via Bluetooth: Wi-Fi information (SSID, BSSID,Wi-Fi password), device Mac address, device Bluetooth Mac address.
3. Smart devices connected via Bluetooth:device Bluetooth Mac address, device ID.
4. Smart devices connected via Zig-bee: Macaddress and device ID of the smart device.
• Information reported by smart devices: Depending on the differentsmart devices you choose to connect to our products or services, we willcollect information reported by your smart devices.
4. Self-start scenario description (Androidonly)
We use widget components to implement thefollowing functional scenarios. No business functions will be executed when theuser is not logged in. The corresponding business functions will be executedwhen the user manually triggers related operations in the logged in state.Using a widget to wake up the application process automatically by sendingbroadcasts through the system at a certain frequency is necessary to realizefunctions and services.
• After you create a smart scene, when the execution conditions inthe smart scene are triggered;
• When you control your smart device via the App;
• When you use voice control via a voice assistant.
2. Purpose and legal basis for processing personal information
We process your information for thefollowing purposes:
• Provide you with services: We process your account information,mobile device information, usage information, location information and smartdevice-related information to provide the products and services you request.The legal basis for this processing is the performance of our contract with youunder our User Agreement.
• Improve our services: We process your mobile device information,usage information, location information, and smart device-related informationto ensure the functionality and security of our products, develop and improveour products and services, analyze our operational efficiency, and prevent andtrack fraud or improper use. The legal basis for this processing is theperformance of our contract with you under our User Agreement.
• Non-marketing communications: We process your personal informationfor the purpose of sending you important information related to the Services,changes to terms/conditions and policies, and/or other administrativeinformation. At the same time, we will also send you notifications related tothe services you purchased, including warning services. You can check the[Message Sending] in the Hexa TW International Trade CO., LTD. App ([Me] -[Message Center] - [Settings] - [Message Sending]) to manage whether yourequire to receive such message communications. When you choose to turn offsending notifications, we will no longer send you such information. The legalbasis for this processing is the performance of our contract with you under ourUser Agreement.
• Data analysis: In order to enable you to better enjoy theconvenient life brought by smart devices, we analyze
We will analyze your use of Hexa TWInternational Trade CO., LTD. services or smart devices, and the products orusage scenarios related to you so that you can better enjoy the conveniencebrought by our products. We will use the information of your bound smartdevices to recommend other smart devices that can be intelligently linked withyour bound devices (smart device recommendation service). If you do not agreeto our analysis of your data, you can go to the privacy settings of the Hexa TWInternational Trade CO., LTD. App ([My] - [Settings] - [Privacy PermissionSettings] - [Data Analysis]) to turn off your choice. The legal basis for thisprocessing is your consent.
• Personalized recommendation service: We will process your accountinformation, usage information, and mobile device information to provide youwith customized services based on the type of device you use (includingrecommending and displaying product information and advertisements suitable foryou), and invite you to participate in user surveys of the products you use.This type of information is necessary for making personalized recommendationsto you. If you refuse to provide it, we will not be able to recommendpersonalized information or services to you. At present, Hexa TW InternationalTrade CO., LTD. does not make automated decisions on the processing of yourpersonal information, and only provides scenario-based recommendation servicesbased on the type of your smart device. If you do not agree that Hexa TWInternational Trade CO., LTD. processes your personal information to obtainpersonalized services, you can turn off your choice when entering the Hexa TWInternational Trade CO., LTD. App or in the privacy settings in the App ([My] -[Settings] - [Privacy Permission Settings] - [Personalized RecommendationService]). The legal basis for this processing is your consent. .
• Compliance: We only process your personal information where we arerequired to disclose the information by law or where we otherwise deem itnecessary or appropriate to:
• Comply with applicable laws, regulations, legal process or requestsfrom public and governmental agencies;
• Enforce our Terms of Use and other agreements, policies orstandards, including investigating any potential violations of use;
• Protect our rights, privacy, safety or property and/or other users,including you; and pursue available detection, prevention, remedy or limitationof damages that we may be required to provide or to address security, fraud ortechnical issues.
We also collect your personal informationin other ways for which we will provide specific notice at the time ofcollection and obtain your consent as required by applicable law. If there isany change in the purpose of processing your personal information, we willnotify you of such changes through prominent notifications such as messagenotifications within the Hexa TW International Trade CO., LTD. App, emails,etc., and inform you of your choices regarding your personal information.
3. With whom do we share your personalinformation?
Hexa TW International Trade CO., LTD. onlyshares your personal information with your knowledge and consent. We may shareyour personal information with the following parties:
• When you use products or services provided by third-party programsthrough the Hexa TW International Trade CO., LTD. App, we will pass yourrelevant information to the third party based on your authorization in thespecific scenario. The page where the third party obtains your consent willdisplay the specific authorization object and the type of authorizationinformation, and your information will be transmitted to the third partythrough an encrypted channel.
• Disclose your personal information to third-party service providerswho provide certain business-related services to us, including website hosting,data analysis, payment and credit card processing, infrastructure provision, ITservices, customer support services, email delivery services, and other similarservices to enable them to provide their services to us.
• Disclose your personal information to our clients and otherbusiness partners who directly or indirectly provide you with the Smart Deviceand/or the networks and systems you use to access and use our Website andServices.
• To affiliates or other third parties in the event of anyreorganization, merger, sale, joint venture, assignment, transfer or otherdisposition of all or any portion of our business, assets or stock (including,without limitation, in connection with any bankruptcy or similar proceedings).In such an event, you will be clearly notified via email and/or on our websiteof the change in ownership, incompatible new uses of your personal information,and choices you may have regarding your personal information.
• Disclose your personal information to our subsidiaries oraffiliates to carry out regular business activities.
• We will share your personal information reasonably and lawfullywhen necessary or appropriate in the following circumstances:
• Comply with applicable laws, regulations, legal procedures,policies and/or standards, or the requirements of relevant public agencies andgovernment entities;
• Enforce our Terms of Use and other agreements, policies andstandards, including investigating any potential violations;
• protect our operations, business and systems;
• protect our rights, privacy, safety or property and/or those ofother users, including you; and
• Risk management, detection and identification of illegal,fraudulent, deceptive or malicious activity.
In addition, in order to ensure the stableoperation of the Hexa TW International Trade CO., LTD. App or realize relatedindependent functions, we will embed third-party SDKs in the application.Please note that the type of personal information processed by third-party SDKsmay change due to version upgrades or policy adjustments. Please refer to theofficial instructions in their announcements.
4. Transfer of collected information
Hexa TW International Trade CO., LTD.conducts business globally, so the personal information we collect under thispolicy may be transferred, stored and processed in different countries orregions. The laws and regulations applicable to the countries or regions wherewe operate may differ from those applicable in your country/region ofresidence, but we will strictly comply with the laws, regulations andrequirements related to the protection of personal information. Therefore,within the framework of personal information protection, in order to facilitateour operations, we may transfer personal information to the countries orregions where we conduct business. Our privacy and security practices aredesigned to provide global protection for your personal information, regardlessof where it is stored.
This includes where the European Commissionhas determined that certain countries outside the European Economic Area (EEA),the United Kingdom or Switzerland have adequate mechanisms for the protectionof personal information. When personal information of users in the EuropeanEconomic Area, Switzerland or the United Kingdom is transferred to recipientslocated in countries outside the European Economic Area, Switzerland or theUnited Kingdom that are not considered to have an adequate level of data protection,we ensure that the information is transferred in accordance with the "EUStandard Contractual Clauses". You can view the agreement concluded withthe EU Standard Contractual Clauses approved pursuant to Article 46 of the GDPRby clicking here.
In particular, when you select the correctcountry code for Taiwan and the corresponding registration account, we willstore and process personal information collected and generated duringoperations in Taiwan in data centers in the Western United States, except forcross-border transmission permitted by applicable laws.
If you want to know more about ourinformation storage and protection measures, you can contact us directly usingthe contact information at the bottom of this policy.
5. Rights Related to Personal Information
We respect your rights and will also keepyour personal information. You may exercise any of the following rights:
• Through [My] - [Settings] - [Account & Security] or [My] - [FAQ& Feedback] in our app;
• And you can contact us through the following information:
Company Name: Hexa TW International TradeCO., LTD.
Email: hexaglobalapp@gmail.com
Contact number: 07-395-2038
Contact address: 1F, No. 677, Mingcheng 1stRoad, Sanmin District, Kaohsiung City
You can exercise your rights related toyour personal information through the following channels:
• Request access to the personal information we process about you(i.e. obtain a copy of your personal information): [My] - [Settings] - [PrivacyPolicy Management] - [Personal Information Export];
• Request us to modify inaccurate or incomplete personal informationrelated to you: 1) Modify "Registration Account" (email/mobile phonenumber): [My] - [Settings] - [Account and Security] - [Modify Account]; 2)Modify "Nickname and/or Time Zone": [My] - [Personal Information];
• Request to delete your personal information: [My] - [Settings] -[Account and Security] - [Delete Account], and follow the prompts to deleteyour personal information;
• Request temporary or permanent restriction of our processing ofsome or all of your personal information: Please delete your account through[My] - [Settings] - [Account and Security] in the app or contact us through[My] - [FAQ and Feedback], or submit your request through the above contactnumber or email;
• Request us to process your information based on your consent or acontract with you, and to transfer personal information to you or a third partywhen we automatically process your information: send it to us through [My] -[FAQ & Feedback] in the app, or submit your application through the abovecontact number and email;
If you decide to send us a request viaemail, please specify what information you would like changed, whether youwould like your personal information to be removed from our database, or whatlimitations you would like to see placed on our use of your personalinformation. Please note that for security reasons we may ask you to verifyyour identity before we can further process your request.
• Request us to provide the method and instructions for withdrawingconsent. During your use of our services, we process and use your personalinformation based on your consent or our legitimate interests. If you choose toobject or refuse our use of your personal information, we will protect yourright to withdraw consent in the following ways:
1) As mentioned above, you can change thedevice permissions through the device system settings through [My] - [Settings]- [Privacy Permission Settings] in the application to withdraw your consent,including location, camera/lens, album (photo gallery/video gallery),microphone, Bluetooth settings, and message notification related functions;
2) For non-marketing communications thatyou agree to, you can turn off your choice through [My] - [Message Center] -[Settings];
3) When you agree to the data analysisfunction, turn off your choice through [My] - [Settings] - [Privacy PermissionSettings] - [Data Analysis];
4) In the personalized delivery service youagree to, go to [My] - [Settings] - [Privacy Permission Settings] -[Personalized Delivery Service] to turn off your selection;
5) By unbinding your smart device throughthe app, your information about the smart device will not be collected;
6) Revoke your authorization to thethird-party program through the third-party program [My] - [Settings] - [CancelAuthorization];
7) If you disagree with the description inour Privacy Policy, we will regard that you disagree to actively provide uswith personal information and disagree to us holding and processing yourpersonal information. You can go to [My] - [Settings] - [Privacy PolicyManagement] - [Revoke] your consent and delete your account so that we will nolonger hold and process your personal information.
When you withdraw your consent orauthorization, we will no longer be able to provide you with the servicescorresponding to the withdrawn authorization. However, your withdrawal ofconsent or authorization will not affect the withdrawal of personal informationprocessing previously carried out based on your consent.
You do not have to pay any fee to exerciseyour individual rights. In accordance with the relevant requirements of thelocal data protection law, if your account service is in Taiwan, we will verifyand process your needs within 15 working days; if your account service scope isoutside Taiwan, we will respond to your needs within 30 natural days.
6. Information Security Measures
We use commercially reasonable physical,administrative, and technical safeguards to preserve the integrity and securityof your personal information. We provide a variety of security strategies toeffectively ensure the information security of users and devices.
When it comes to device access, we usereliable identity access authentication and authorization applications.
In terms of data communication, it supportsthe use of security algorithms and transmission encryption protocols as well ascommercial-grade information encryption transmission based on dynamic keys.
In terms of data processing, strict datafiltering and verification as well as a complete data review process areadopted.
In terms of data storage, all confidentialinformation of users will be securely encrypted for storage.
In addition to the above-mentionedtechnical security guarantees, we have also formulated a series of securityguarantees at the institutional and management levels, including assigningspecific positions and responsibilities, organizing security and privacyprotection training courses, strengthening employees' awareness of dataprotection, and controlling access rights to prevent data loss, illegal use,unauthorized access or leakage, tampering or damage.
If for any reason you believe that yourinteraction with us is no longer secure (for example, if you believe thesecurity of your account has been compromised), please notify us immediately bycalling or emailing us as described below.
If a security incident occurs that affectsthe security of your personal information, we will immediately notify youthrough the email address, phone number, or message center you have reserved,and provide you with advice and other information on how to reduce or preventrelated risks. When necessary, we will take appropriate remedial measures in atimely manner in accordance with the internal security incident emergency planand report to the relevant competent authorities in accordance with regulations.
7. Information Retention Period
We will process your personal informationfor the shortest period necessary to achieve the purposes stated in this Policyor as required by laws and regulations, unless we need to retain it for alonger period of time under specific legal requirements. We will determine theappropriate retention period based on the amount, nature, and sensitivity ofyour personal information, and we will destroy your personal information afterthe retention period expires.
1. Provide products and services that meetyour requests in accordance with the User Agreement and this Policy;
2. When you explicitly request to deleteyour personal information, we will no longer retain your personal information.
When we confirm that the purpose ofcollecting and processing personal information has been fulfilled based on 1),or after we confirm your deletion request based on 2), or after we terminatethe operation of the corresponding products or services, we will stop retainingand delete your personal information. Generally, we will no longer retain yourpersonal information once the prescribed information retention period isreached. If we are unable to destroy the information for technical reasons andthe retention of personal information exceeds the storage period, we will takeappropriate measures to prevent your personal information from being usedfurther, including anonymizing it.
8. Protection of Children’s PersonalInformation
We attach great importance to theprotection of children's personal information, and our products and servicesare mainly aimed at adults. If you are a child, you should not create your ownpersonal information subject account without the consent of your parent orguardian.
For personal information accounts createdwith the consent of parents and/or guardians, please be sure to read the"Child Privacy Protection Statement" before using our services. Weprotect children's personal information in accordance with the relevant lawsand regulations of each region, country or area. Please note that if wediscover that we have collected personal information from children without theprior verifiable consent of their parents or legal guardians, we will endeavorto delete the relevant personal information as quickly as possible.
9. Statement on Policy Changes
We will update this policy at least once ayear based on changes in our information protection and processing practices.If we make any material changes we will notify you by email (sent to the emailaddress specified in your account) or by means of a notice on this App prior tothe change becoming effective. We recommend that you review this appperiodically for the latest information on our privacy practices.
10. Contact Us
If you have any comments or questions aboutthis Privacy Policy, or if you have any questions about our collection, use ordisclosure of your personal information, please contact us through the 【My】-【FAQ and Feedback】or contact us through the following methods and indicate"Privacy Policy". We will verify and process your needs within 15working days.
If your question involves a moresignificant matter, we may ask you to provide more information to confirm thenature and impact of the matter.
If you are not satisfied with the responseyou receive, you can refer your complaint to the appropriate supervisoryauthority. When you consult us, we will provide information on possiblecomplaint channels based on your actual situation.
Contact information and address:
Company Name: Hexa TW International TradeCO., LTD.
Email: hexaglobalapp@gmail.com
Contact number: 07-395-2038
Contact address: 1F, No. 677, Mingcheng 1stRoad, Sanmin District, Kaohsiung City