Hongyang metal (Kunshan) Co., Ltd. privacy policy

Update Date: August 25, 2021

(hereinafter collectively referred to as "we") are committed to protecting your personal privacy. This Privacy Policy (hereinafter referred to as "this policy") describes how we process personal data and protect information privacy during your use of the following services, products and related mobile applications (collectively referred to as "products").

Lovol smart app

The customer confirms whether the login free (tourist) mode is integrated in the app. If so, please refer to the following description. If not, the following description can be deleted:

When you are still in the stage of understanding our products, you can try registration free / login first (such as exiting login or not creating an account). You can still use many of our products or services, such as searching or browsing the functions on the app. At this time, we will not collect your account and personal data information. The collected information is limited to the permission information of your authorized additional functions, equipment and its use information. However, if the products and / or services you use or purchase are based on your account information, please go to the registration / login page to register or log in.

When you interact with our products, you must carefully read this Privacy Policy and understand the purpose and security measures of our collection and processing of your personal data, including how we use, store, share and transfer personal data. In this policy, you can implement your privacy rights, access rights, deletion rights, etc. of personal data through our instructions.

When you agree to this privacy policy, or start and continue to use our products or services in an appropriate way, and do not contact us in an appropriate way to express a contrary opinion, we will deem that you fully understand and agree to this policy. If you have any questions, comments, suggestions or complaints during reading, please contact us through the following contact information: kevin@lavo.cn

For the mobile applications of other brands providing support services under the name of Hongyang metal (Kunshan) Co., Ltd., our customers will decide which personal information to collect through our products. Therefore, this privacy policy does not apply to the principle of collecting or processing personal information by other brands. We collect information according to the customer's requirements, and the processing of such information is limited to providing the services agreed between the customer and us. If you are a user of our customers and you do not want the customers who use our services to contact you, please contact the customer directly and tell your demands.

definition

Personal information: information recorded electronically or in other ways that can be used alone or in combination with other information to identify individuals or reflect specific personal activities.

Personal sensitive information: including personal biometric data, communication records and contents, health information, transaction information and accurate location information. When we provide you with specific products or services and involve the collection of personal sensitive data, we will obtain your consent through significant and clear notice before collecting your personal sensitive data.

Intelligent device: refers to non-standard computing devices produced or manufactured by hardware manufacturers, which have man-machine interface and can transmit information through wireless network, including intelligent household appliances, intelligent wearable devices, intelligent air purification devices, etc.

Application: refers to the mobile application provided by Hongyang metal (Kunshan) Co., Ltd., which can help end users remotely control intelligent devices and connect to the supplier's Internet of things (IOT) platform

What personal information do we collect

In order to provide you with our services, we will ask you to provide the personal data necessary for such services. If you do not provide personal data, we cannot provide you with corresponding products or services.

1. Information you volunteered to provide us

Account or profile data: when you register or log in to our account, we will collect your account number and contact information, such as your email address, telephone number, user name and login credentials. During your interaction with our products, we will further collect the nickname, avatar, country code, language preference or time zone information in your account.

Customer confirmation: judge whether the account registration / login integrates the third-party account system, such as wechat and Facebook. If yes, refer to the following description; If not, the following description can be deleted.

If you choose to authorize a third-party account to log in, we will obtain your shared account information (such as avatar, nickname, region, gender and other information) from a third party and bind it with your company name account for quick login. We will follow the agreement with the third party and the terms on sharing personal information in the privacy policy published by the third party, Use your personal information in compliance with relevant laws and regulations.

L feedback: when you use the feedback and suggestion function in our products, we will collect your email address, mobile phone number and feedback content, so as to deal with your problems and equipment faults in time.

At the same time, according to different application products and services, Hongyang metal (Kunshan) Co., Ltd. will collect corresponding and necessary personal information to provide you with products and services.

Customer confirmation: judge whether the app integrates the permissions and information required by the following additional functions. Please delete any unused permissions and functions directly!

Information collected based on additional features provided

In order to provide you with more convenient and high-quality products and / or services and strive to improve your experience, we will collect and use your personal information in the following additional services provided to you. If you do not provide this information, it will not affect your use of the basic services of [Please add app name], but you cannot obtain the user experience brought to you by these additional services. These additional services include:

1) Location based additional services:

When you enable the location function of mobile devices through system authorization and use location-based services, we will collect and use your location information so that you can use [app name] to distribute network with smart devices. And when you use our specific products or services (such as weather services), based on your consent, we will collect real-time accurate or imprecise geolocation information about you. You can turn off the location service in the system of your mobile device and stop our collection of your location information.

2) Camera / camera based add-on services:

You can use this function to scan the code after turning on the camera / camera permission, which is used to add the equipment you purchased, shoot videos and other functions. Please know that even if you have agreed to turn on the camera / camera permission, we will only obtain information when you actively scan code, shoot, etc.

3) Additional services for picture / video access and upload based on photo album (picture library / Video Library):

You can use this function to upload your photos / pictures / videos after opening the photo album permission, so as to realize the functions of changing avatars, reporting equipment use problems and providing certificates. When you use avatar and other functions, we will not recognize this information; However, when you report a device use problem, we will locate your problem through the photos / pictures you uploaded.

4) Additional services related to microphone based voice technology:

You can use the microphone to realize voice functions after you turn on the microphone permission, such as shooting video, waking up voice assistant, etc. in these functions, we will collect your voice information to identify your command needs. Please know that even if you have agreed to turn on the microphone permission, we will only obtain voice information through the microphone when you actively click the microphone icon in the app or record video.

5) Additional services based on storage permissions:

We apply to you for this permission to ensure the stable operation of the client. After you turn on the permission that we can read / write to your device storage, we will read or write necessary information such as pictures, files and crash log information from your device storage space to provide you with functions such as information publishing or local recording of crash log information.

6) Customer confirmation: does the app integrate other additional services, such as additional services based on address book information, SMS, incoming call information, calendar, etc. if not, please delete 6)

You understand and agree that the above additional services require you to open your access rights to your location information (geographical location), camera (camera), photo album (Picture Library), microphone (voice), address book, calendar and / or phone status in your device, so as to realize the collection and use of the information involved in these rights. You can check the status of the above permissions one by one in your device settings, and you can decide whether these permissions can be turned on or off at any time.

Please note that if you open any permission, you authorize us to collect and use relevant personal information to provide you with corresponding services. If you close any permission, you cancel the authorization. We will no longer continue to collect and use relevant personal information based on the corresponding permission, nor can we provide you with the services corresponding to the permission. However, your decision to close the permission will not affect the previous information collection and use based on your authorization.

2. We automatically collect information

Equipment information: when you interact with our products, in order to ensure your normal use of our services, maintain the normal operation of our services, improve and optimize our service experience and ensure the security of your account, we will automatically collect equipment information, equipment model, operating system and equipment hardware serial number (referring to a string of strings programmed into the equipment by the equipment manufacturer), As a device unique identifier), Android ID, login IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log file and mobile network information.

Usage data: during your interaction with our website and services, we will automatically collect usage data related to accessing, clicking, downloading, sending / receiving messages and other uses of our website and services.

Log information: when you use our application, the system and exception logs will be uploaded, including your IP address, language, operating system version, access date or time, etc.

Please note that separate equipment information and service log information are information that cannot identify a specific natural person. If we combine this kind of non personal information with other information to identify the identity of a specific natural person, or combine it with personal information, during the combined use, this kind of non personal information will be regarded as personal information. Unless otherwise authorized by you or stipulated by laws and regulations, we will anonymize and de identify this kind of information.

Location information: when you enable the location function of mobile devices through system authorization and use location-based services, we will collect and use your location information so that you can use Lovol smart application to distribute network with smart devices. And when you use our specific products or services (such as smart door locks), based on your consent, we will collect real-time accurate or imprecise geolocation information about you. You can turn off the location service in the system of your mobile device and stop our collection of your location information.

3. Information about smart devices:

Basic information of smart device: when you use a smart device connected to our products or services, we will collect basic information about the smart device, such as device name, device ID, online status, activation time, firmware version and upgrade information.

Information reported by smart devices: according to the different smart devices you choose to connect with our products or services, we will collect the information reported by your smart devices. For example, door opening and closing records.

Customer confirmation: if the product involves personal sensitive information, such as health products, please be sure to explain it in the privacy policy. For example, the smart scale or fitness tracker will report your height, weight, body fat content (BFM), body mass index (BMI) and skeletal muscle content (SMM);

The customer confirms whether the third-party health analysis function is integrated, such as apple health, Google Health, etc. if so, please refer to the following description; If not, the following description can be deleted:

Please note that when you voluntarily agree to connect Lovol smart app with apple health app, we will share your measurement data with apple health (including only your BMI, height, weight and body fat% data). The purpose of sharing data is only to measure and analyze health-related indicators related to you, and will never be disclosed to other third parties. You can close the authorized connection between Lovol smart app and apple health at any time through the manage healthkit settings page.

The customer confirms that if the product involves personal sensitive information, such as camera products, especially with face recognition equipment, please be sure to explain it in the privacy policy. For example, the smart camera will collect its captured images or videos.

Purpose and legal basis for processing personal data

We process your information for the following purposes:

Provide services for you: we process your account and profile data, device information, usage data, location information and smart device related information to provide the products and services you request or purchase. The legal basis for such treatment is to perform the contract between us and you according to our terms of use.

Improve our services: we process your device information, usage data, location information and smart device related information to ensure the function and security of our products, develop and improve our products and services, analyze our operational efficiency, and prevent and track fraud or improper use. The legal basis for such treatment is to perform the contract between us and you according to our terms of use.

Non Marketing Communications: we process your personal information to send you important information related to changes in services, terms / conditions and policies and / or other management information. At the same time, we will also send you notifications related to your purchase of services, such as alarm services. You can view it. Please enter the relevant [message push notification] (I] - [settings] - [app message notification] in the app name to manage whether you require to receive such message communication. When you choose to turn off push notification, we will no longer push such information to you. The legal basis for such treatment is to perform the contract between us and you according to our terms of use.

L data analysis: in order to analyze the use of the products we provide and improve your user experience, we will analyze the data you provide and report, timely view your problems in the process of using the products, and analyze the products or use scenarios related to you, so that you can better enjoy the convenience brought by our products. If you don't agree with us to analyze your data, you can enter the privacy settings of Lovol smart app ([my] - [settings] - [privacy settings] - [data analysis]) to close your selection. The legal basis for such treatment is based on your consent.

Personalized push service: we will process your account and profile information, use information and device information to design personalized products and provide you with customized services (such as recommending and displaying product information and advertisements suitable for you), as well as inviting you to participate in the user survey of the products you use. If you do not agree with Hongyang Metal Co., Ltd. to use your personal information to obtain personalized services, you can turn off your selection in the privacy settings of Lovol smart app ([i] - [settings] - [privacy settings] - [personalized push service]). The legal basis for such treatment is based on your consent.

Compliance: we will process your personal data as we deem necessary or appropriate:

(a) Comply with applicable laws and regulations;

(b) Compliance with legal procedures;

(d) Fulfill our terms and conditions;

(e) Protect our operations, businesses and systems;

(f) Protect the rights, privacy, security or property of us and / or other users, including you; as well as

(g) Seek available remedies or limitations