TESAN ILETISIM AS Mobile Privacy Policy
Effective Date: 2025/07/21
Updated: 2025/07/21
TESAN ILETISIM AS and subsidiaries (“we”, “us”, “our”, “TESANILETISIM AS”) are committed to protecting your privacy.This Privacy Policy (“Policy”) describes our practices in connection withinformation privacy on Personal Data we process through your individual use ofthe following services, products, and related mobile applications(collectively, the “Products”):
· TTEC IQ Mobile Application
In this Privacy Policy, “Personal Data” meansinformation that can be used to identify an individual, either from thatinformation alone, or from that information and other information we haveaccess to about that individual. “Smart Devices” refers to those nonstandardcomputing devices produced or manufactured by hardware manufacturers, withhuman-machine interface and the ability to transmit data that connectwirelessly to a network, including: smart home appliances, smart wearabledevices, smart air cleaning devices, etc. “Apps” refers to those mobileapplications developed by TESAN ILETISIM AS that provide end users remote control to Smart Devices and withthe ability to connect to the supplier IoT Platform.
For other branded mobile applications powered byTESAN ILETISIM AS, our Clients control allthe Personal Data collected through our Products. We collect the informationunder the direction of our Clients and the processing of such information shallbe limited to the purpose of providing the service for which our Clients hasengaged us. If you are a customer of one of our Clients and would no longerlike to be contacted by one of our Clients that use our service, please contactthe Client that you interact with directly.
What Personal Data do wecollect
In order to provide our services to you, we willask you to provide necessary Personal Data that is required to provide thoseservices. If you do not provide your Personal Data, we may not be able toprovide you with our products or services.
1. Information You VoluntarilyProvide Us
· Account or Profile Data: Whenyou register an account with us, we may collect your name and contact details,such as your email address, phone number, user name, and login credentials.During your interaction with our Products, we may further collect yournickname, profile picture, country code, language preference or time zoneinformation into your account.
- Feedback: When using feedback and suggestion features in our Products, we will collect your email address, mobile phone number and your feedback content to address your problems and solve device failures on a timely basis.
2. Information We Collect Atomitically
· Device Information: When you interact withour Product, we Atomitically collect device information, such as the MACaddress of your devices, IP address, wireless connection information,operating system type and version, application version number, pushnotification identifier, log files, and mobile network information.
· Usage Data: During your interactionwith our Sites and Services, we Atomitically collect usage data relating tovisits, clicks, downloads, messages sent/received, and other usage of our Sitesand Services.
· Log Information: When you use our app, thesystem and exception log may be uploaded.
· Location Information: We may collectinformation about your real-time precise or non-precise geo-location when youuse our specific Products or Services,.
3. Smart Devices Related Information:
· Basic Information of Smart Devices: Whenyou connect your Smart Devices with our Products or Services, we may collectbasic information about your Smart Devices such as device name, device ID,online status, activation time, firmware version, and upgrade information.
· Information Reported by Smart Devices:Depending on the different Smart Devices you elect to connect with our Productsor Services, we may collect different information reported by your SmartDevices..
Purposes and legal basisfor processing Personal Data
Thepurpose for which we may process information about you are as follows:
- Provide You Services: We process your account and profile data, device information, usage data, location information, and Smart Device related information to provide you with our Products and Services that you have requested or purchased. The legal basis for this processing is to perform our contract with you according to our Terms of Use.,
- Improve Our Services: We process your device information, usage data, location information and Smart Device related information to ensure the functions and safety of our Products, to develop and improve our Products and Services, to analyze the efficiency of our operations, and to prevent and trace fraudulent or inappropriate usage. The legal basis for this processing is to perform our contract with you according to our Terms of Use.
· Non-marketing Communication: We process your Personal Data to send youimportant information regarding the Services, changes to our terms, conditions,and policies and/or other administrative information. Because this informationmay be important, you may not opt-out of receiving such communications. Thelegal basis for this processing is to perform our contract with youaccording to our Terms of Use.
- Marketing Communication: We may process your Personal Data to provide marketing and promotional materials to you on our Products and Services. If we do so, each communication we send you will contain instructions permitting you to opt-out of receiving future communications of that nature. The legal basis for this processing is your consent. Additionally, if you consent to participate in our lottery, contest or other promotions, we may use your Personal Data to manage such activities.
- Personalization: We may process your account and profile data, usage data, device information to personalize product design and to provide you with services tailored for you, such as recommending and displaying information and advertisements regarding products suited to you, and to invite you to participate in surveys relating to your use of our Products. The legal basis for this processing is your consent.
- Legal Compliance: We may process your Personal Data as we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
Who do we share PersonalData with?
At TESAN ILETISIM AS, we onlyshare Personal Data in ways that we tell you about. We may share your PersonalData with the following recipients:
- To our third-party service providers who perform certain business-related functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to us.
- To our customers and other business partners who provide you, directly or indirectly, with your Smart Devices, and/or networks and systems through which you access and use our Sites and Services.
- To an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your Personal Data, and choices you may have regarding your Personal Data.
- As we believe to be necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
- To subsidiaries or affiliates within our corporate family, to carry out regular business activities.
Except for the third parties described above, tothird parties only with your consent.
International Transfer ofInformation Collected
To facilitate our operation, we may transfer,store and process your Personal Data in jurisdictions other than where youlive. Laws in these countries may differ from the laws applicable to yourcountry of residence.
Your Rights Relating toYour Personal Data
We respect your rights and control overyour Personal Data. You may exercise any of the following rights:
Via the “Profile –Personal Center” in our Products
You do not have to paya fee and we will aim to respond you within 30 days. If you decide to email us,in your request, please make clear what information you would like to havechanged, whether you would like to have your Personal Data deleted from our databaseor otherwise let us know what limitations you would like to put on our use ofyour Personal Data. Please note that we may ask you to verify your identitybefore taking further action on your request, for security purposes.
You may:
· Request access to the Personal Data thatwe process about you;
· Request that we correct inaccurate orincomplete Personal Data about you;
· Request deletion of Personal Data aboutyou;
· Request restrictions, temporarily orpermanently, on our processing of some or all Personal Data about you;
· Request transfer of Personal Data to youor a third party where we process the data based on your consent or a contractwith you, and where our processing is Atomited; and
· Opt-out or object to our use of PersonalData about you where our use is based on your consent or our legitimateinterests.
Security
We use commercially reasonable physical,administrative, and technical safeguards to preserve the integrity and securityof your Personal Data. TESAN ILETISIM AS provides various security strategies toeffectively ensure data security of user and device. As for device access, TESAN ILETISIM ASproprietary algorithms are employed to ensure data isolation, accessauthentication, applying for authorization. As for data communication,communication using security algorithms and transmission encryption protocolsand commercial level information encryption transmission based on dynamic keysare supported. As for data processing, strict data filtering and validation andcomplete data audit are applied. As for data storage, all confidentialinformation of users will be safely encrypted for storage. If you have reasonto believe that your interaction with us is no longer secure (for example, ifyou feel that the security of any account you might have with us has beencompromised), you could immediately notify us of the problem by emailing mustafa.korkmaz@tesan.com.tr
Data Retention
We process your Personal Data for theminimum period necessary for the purposes set out in this Privacy Policy,unless there is a specific legal requirement for us to keep the data for alonger retention period. We determine the appropriate retention period based onthe amount, nature, and sensitivity of your Personal Data, and after theretention period ends, we will destruct your Personal Data. When we are unableto do so for technical reasons, we will ensure that appropriate measures areput in place to prevent any further such use of your Personal Data.
Changes to this Privacy Policy
We may update this Privacy Policy toreflect changes to our information practices. If we make any material changeswe will notify you by email (send to the e-mail address specified in youraccount) or by means of a notice in the mobile applications prior to the changebecoming effective. We encourage you to periodically review this page for thelatest information on our privacy practices.
Contact Us
If you have any questions about ourpractices or this Privacy Policy, please contact us as follows:
.Email: mustafa.korkmaz@tesan.com.tr