• Device Information: When you interact with our products, we automatically collect device information, such as your device’s MAC address, IP address, Wi-Fi connection details, type and version of the operating system, application version number, push notification identifiers, log files, and mobile network information.
• Usage Data: During your interaction with our sites and services, we automatically collect usage data regarding visits, clicks, downloads, messages sent/received, and other usage of our sites and services.
• Log Data: When you use our app, application and exception logs may be uploaded.
• Location Information: We may collect information about your precise or approximate geolocation in real-time when you use certain services, such as weather services.
• Compliance with Legal Requirements: We may process your personal data when we consider it necessary or appropriate:
(a) to comply with applicable laws and regulations;
(b) to fulfill legal obligations;
(c) to respond to public and governmental inquiries;
(d) to enforce our Terms and Conditions;
(e) to protect our operations, business, and systems;
(f) to protect our rights, privacy, security, or property and/or those of other users, including you; and
(g) to allow us to seek remedies or mitigate potential harm.
Who We Share Personal Data With
At Möhlenhoff, we only share personal data in ways that have been communicated to you. We may share your personal data with the following recipients:
• Third-party service providers who perform certain business functions for us, including website hosting, data analytics, payment and credit card processing, infrastructure provision, IT services, customer service, email delivery services, and other similar services, so they can provide services to us.
• Our customers and other business partners who provide you, directly or indirectly, with smart devices and/or networks and systems through which you access our sites and services.
• A subsidiary or other third party in the event of a restructuring, merger, sale, joint venture, assignment, transfer, or other disposition of part or all of our company, assets, or shares (including, but not limited to, in connection with insolvency or similar proceedings). In such a case, you will be informed via email and/or a prominent notice on our website about the change of ownership, any incompatible new uses of your personal information, and the options you have regarding your personal data.
• As necessary or appropriate:
(a) to comply with applicable laws and regulations;
(b) to fulfill legal obligations;
(c) to respond to public and governmental inquiries, including those outside your country of residence;
(d) to enforce our Terms and Conditions;
(e) to protect our operations, business, and systems;
(f) to protect our rights, privacy, security, or property and/or those of other users, including you; and
(g) to allow us to seek remedies or mitigate potential harm.
• Subsidiaries or affiliated companies within our corporate group, to conduct regular business activities.
Except for the third parties mentioned above, personal data will only be shared with other third parties with your consent.
Your Rights Regarding Your Personal Data
We respect your rights and control over your personal data. You can exercise any of the following rights:
• Via “Profile -&rt; Settings (top right) -&rt; Account & Security -&rt; Deactivate Account”
There is no fee, and we will aim to respond within 30 days. When sending an email, please indicate in your request which information should be updated, whether you want your personal data deleted from our database, or what restrictions you wish to place on the use of your personal data. Please note that, for security reasons, we may ask you to verify your identity before taking further action regarding your request.
You Can:
• Request access to the personal data we process about you (Right of Access);
• Request that we correct inaccurate or incomplete personal information about you (Right to Rectification);
• Request the deletion of personal data about you (Right to Erasure);
• Request temporary or permanent restrictions on the processing of some or all personal data about you (Right to Restriction of Processing);
• Request the transfer of personal information to you or a third party, where we process the data based on your consent or a contract with you and where the processing is automated (Right to Data Portability); and
• Object to our use of personal data about you or raise an objection, provided our use is based on your consent or our legitimate interests (Right to Object).
Right to Lodge a Complaint with a Supervisory Authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your residence, workplace, or the location of the alleged violation, if you believe that the processing of your personal data violates the GDPR. The supervisory authority where the complaint is filed will inform the complainant about the status and outcomes of the complaint, including the possibility of a judicial remedy under Article 78 GDPR.
Information Security Measures
We employ economically reasonable physical, administrative, and technical security measures to maintain the integrity and security of your personal information. The system provides various security strategies to effectively ensure the data security of users and devices. Regarding device access, proprietary algorithms are used to ensure data isolation, access authentication, and approval requests. Regarding data communication, communications are supported with security algorithms, transmission encryption protocols, and enterprise-level information encryption based on dynamic keys. Regarding data processing, strict data filtering, validation, and complete data verification are applied. Regarding data storage, all confidential user information is securely encrypted for storage. If you believe your interaction with us is no longer secure (e.g., you suspect that the security of an account with us has been compromised), you must immediately notify us of the issue at datenschutz@moehlenhoff.de. Retention Period of Information
We process your personal data for the minimum period necessary for the purposes listed in this Privacy Policy, unless there is a specific legal requirement for us to retain the data for a longer period. We determine the appropriate retention period based on the amount, origin, and sensitivity of your personal data, and at the end of the retention period, we delete your personal data. If we are technically unable to do so, we will ensure appropriate measures are in place to prevent further use of your personal data.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our information practices. If we make any material changes, we will notify you by email (to the email address in your account) or via a notice in the mobile application before the change takes effect. We encourage you to review this page regularly for the latest information about our privacy practices.